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Customer Assistant Jobs in Worcester, MA (NOW HIRING)

Refeyn

Customer Service & Logistics Assistant

Waltham, MA · On-site

$46K - $58K/yr

Customer Service & Logistics Assistant Waltham, Massachusetts Position Overview The Customer Service & Logistics Assistant primarily supports the day-to-day logistics, warehousing, and inventory ...

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Customer Assistant information

See Worcester, MA salary details

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How much do customer assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer assistant in Worcester, MA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.07 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Worcester, MA?

The most popular types of Customer jobs in Worcester, MA are:

What are popular job titles related to Customer Assistant jobs in Worcester, MA?

For Customer Assistant jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Worcester, MA look for?

The top searched job categories for Customer Assistant jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Customer Assistant jobs?

Cities near Worcester, MA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,741 per year, or $20.5 per hour.

CUSTOMER RELATIONS SPECIALIST

Bernie & Phyl's Furniture

Natick, MA • On-site

$17 - $19/hr

Full-time

Re-posted 6 days ago

Job description

CUSTOMER RELATIONS SPECIALIST


Hourly rate $17.00 - $19.00 based upon experience
JOB DESCRIPTION

If you are an energetic individual, you have a great opportunity to join a successful and growing company!
We offer an exciting, supportive, friendly work environment, flexible hours, a great benefits package and competitive wages!

All Stores Open 7 Days a Week
Weekend and Evening availability required

Description: Complete various office support functions for in-store operations.

RESPONSIBILITIES:

Accounting Functions

  • Handle all cash, checks and credit cards
  • Balancing individual drawer at the end of their shift
  • Assisting customers in the completion of financing applications
  • Assist sales representatives with finalizing transactions.

Customer Interactions/Clerical Functions

  • Giving customers receipts and explaining company policies
  • Promptly answer incoming calls and assisting customers
  • Assist customers with questions regarding the arrival of their furniture and deliveries
  • Adhering to all company policies and procedures
  • Maintaining a professional and courteous manner
  • Calling customers to schedule deliveries/update order status working from reports

All other duties as assigned

  • High School diploma
  • Comfort with computers and data entry
  • Ability to professionally interact with the public
  • Attention to detail and accuracy
  • A strong work ethic and dependability a must


At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you.
Bernie & Phyl's Furniture is an Equal Opportunity Employer

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