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Customer Assistant Jobs in Springfield, MA (NOW HIRING)

Cna

AVP, Claims Client Services

Glastonbury, CT

Delivers distinctive value to customer by developing, building and maintaining profitable partnerships with CNA's largest commercial casualty accounts, ensuring ongoing satisfaction with products and ...

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

Outbound Customer Service / Administrative Assistant We are seeking a dynamic and organized individual to join our team. This role combines customer interaction with essential administrative support ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations * The ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... Additional Duties that May be Required: * Assist at other E-ZPass MA facilities. * Assist in ...

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Customer Assistant information

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How much do customer assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer assistant in Springfield, MA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.02 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Springfield, MA?

The most popular types of Customer jobs in Springfield, MA are:

What are popular job titles related to Customer Assistant jobs in Springfield, MA?

For Customer Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Assistant jobs?

Cities near Springfield, MA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,684 per year, or $20.5 per hour.

Chrysler Asst. Service Manager

Bertera Chrysler Jeep Dodge Ram - West Springfield

West Springfield, MA • On-site

Full-time

Re-posted 9 days ago

Job description

Customer  Asst. Service Manager Job Responsibilities:

Maintains customer satisfaction by providing problem-solving resources; managing staff.

Customer Asst. Service Manager Job Duties:
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
Customer  Asst. Service Manager Skills and Qualifications:

Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence

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