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Customer Assistant Jobs in Rochester, NY (NOW HIRING)

Raymour & Flanigan

Customer Service Lead

Victor, NY · On-site

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

New

Mr. Handyman

Customer Service Representive

Henrietta, NY · On-site

$15.25 - $20.75/hr

Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations. * Create Life ...

Mr.Handyman

Customer Service Representive

Henrietta, NY

$15.25 - $20.75/hr

Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations. * Create Life ...

Mr Handyman

Customer Service Representive

Henrietta, NY

$15.25 - $20.75/hr

Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations. * Create Life ...

Raymour & Flanigan

Customer Care Lead

Victor, NY · On-site

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

New

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Support Specialist FirstLight is seeking a Customer Service Specialist to join our growing ... Provisioning within Voice and Internet delivery platforms as required. * Assist technicians with ...

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All JobsCustomer Assistant JobsCustomer Assistant Jobs in Rochester, NY

Customer Assistant information

See Rochester, NY salary details

$14

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$24

How much do customer assistant jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer assistant in Rochester, NY is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What do customer assistants do?

Customer assistants are responsible for helping customers, answering their questions, and providing information about products or services. They often handle transactions at checkout, restock shelves, and maintain a clean and organized environment. Good communication skills and basic knowledge of the store's offerings are important for this role.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to high customer interaction, managing multiple tasks, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills.

What Is a Customer Assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What are Customer Assistants?

Customer Assistants are frontline employees who help customers with their inquiries, purchases, and complaints, either in person, over the phone, or online. They ensure a positive shopping experience by providing product information, assisting with transactions, and resolving any issues that may arise. Customer Assistants play a crucial role in representing the company, maintaining customer satisfaction, and supporting overall store operations.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

How can I make 2000 a week working from home?

A Customer Assistant working from home can increase earnings by taking on multiple part-time or freelance roles, improving customer service skills, and utilizing online platforms that pay for remote work. Earning $2000 weekly typically requires consistent hours, high-demand skills, and possibly working for multiple clients or companies simultaneously.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate agents, financial advisors, or insurance brokers can earn $10,000 or more per month without requiring a college degree, especially with experience and strong client networks. Additionally, skilled trades like certain construction or electrical work, or entrepreneurship in online businesses, can also reach this income level through commissions or profits.
More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Rochester, NY? The most popular types of Customer jobs in Rochester, NY are:
What are popular job titles related to Customer Assistant jobs in Rochester, NY? For Customer Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Rochester, NY look for? The top searched job categories for Customer Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Assistant jobs? Cities near Rochester, NY with the most Customer Assistant job openings:
Customer Assistant jobs near you

Customer Service Representative

Mr. Handyman of South Rochester

Rochester, NY

$18 - $20/hr

Other

Posted 4 days ago

Job description

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representive

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

  • Competitive pay $18 - $20
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day 
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life’s important events

Your Responsibilities as an Office Professional, Customer Service

  • Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations. 
  • Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

·      Be able to Multi Task

·      Be highly organized and detail oriented 

·      Possess excellent customer communication and independent work skills

·      Deliver solutions

·      Perform Inside Sales over phone

·      Be a self-starter  

·      Have computer experience with Office and Excel 

Job Requirements for a Customer Service Representative

These are the minimum requirements to be considered for this position.

  • Live within the area
  • Have 2+ years of experience in an office setting
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills


Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

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