ZipRecruiter

Log In

1

Customer Assistant Jobs in Rochester, NY (NOW HIRING)

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Support Specialist FirstLight is seeking a Customer Service Specialist to join our growing ... Provisioning within Voice and Internet delivery platforms as required. * Assist technicians with ...

Iberdrola

Representative - Customer Billing

Rochester, NY

$16.75 - $21.75/hr

Customer Billing Representatives may assist with updating of Billing procedures * Adhere to department work schedule and complete all assigned tasks in timely manner * Maintain customer ...

Iberdrola

Representative - Customer Billing

Rochester, NY · On-site

$16.75 - $21.75/hr

Customer Billing Representatives may assist with updating of Billing procedures * Adhere to department work schedule and complete all assigned tasks in timely manner * Maintain customer ...

MCC

Customer Service Representative

West Henrietta, NY · On-site

$15.25 - $20.75/hr

Our Customer Service team plays a critical role in supporting our customers, coordinating their ... Contribute to a positive team environment and assist teammates as needed to meet plant goals.

Gleason

Customer Program Manager

Rochester, NY · On-site

$80K - $120K/yr

Travels to customer facilities as requested by Management. * Assist with customer/vendor entertainment as requested by Management. * Actively participate in the Gear Solution Engineering Team ...

IDEX

Customer Service Specialist

Rochester, NY · On-site

$23/hr

Works closely with technical support to provide the most accurate and best product options for the customers' needs. * Assist with continuous improvement opportunities throughout the year (RIE ...

Cintas

Customer Experience Coordinator

Rochester, NY

$19.25 - $24.25/hr

Requisition Number: 226134 The Customer Experience Coordinator provides outstanding customer ... Accurately assist all partners with concerns related to fire suppression systems, fire marshal ...

Cintas

Customer Experience Coordinator

Rochester, NY · On-site

$19.25 - $24.25/hr

Requisition Number: 226134 The Customer Experience Coordinator provides outstanding customer ... Accurately assist all partners with concerns related to fire suppression systems, fire marshal ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

next page

Showing results 1-20

All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Rochester, NY

Customer Assistant information

See Rochester, NY salary details

$14

$20

$24

How much do customer assistant jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for customer assistant in Rochester, NY is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance or technology. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.

Is a CSA job stressful?

A Customer Assistant (CSA) job can be stressful due to fast-paced environments, high customer interaction, and the need to handle multiple tasks simultaneously. Stress levels vary depending on the workplace, workload, and individual coping skills, but effective communication and time management are important skills for managing stress in this role.

What is the role of a customer assistant?

A customer assistant is responsible for helping customers, answering their questions, and providing information about products or services. They often handle transactions at checkout, maintain store cleanliness, and ensure a positive shopping experience, requiring good communication and customer service skills.

What Is a Customer Assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What are Customer Assistants?

Customer Assistants are frontline employees who help customers with their inquiries, purchases, and complaints, either in person, over the phone, or online. They ensure a positive shopping experience by providing product information, assisting with transactions, and resolving any issues that may arise. Customer Assistants play a crucial role in representing the company, maintaining customer satisfaction, and supporting overall store operations.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

How can I make 2000 a week working from home?

A Customer Assistant working from home can increase earnings by taking on multiple part-time or freelance roles, improving customer service skills, and utilizing online platforms that offer higher-paying opportunities. Earning $2000 weekly typically requires a combination of high hourly rates, consistent hours, and possibly additional certifications or specialized skills. It is important to manage time effectively and seek roles with competitive pay to reach this income level.

What jobs pay 4000 a week without a degree?

Customer Assistant roles typically do not pay $4,000 a week without additional bonuses or overtime. High-paying jobs that can reach this level without a degree often include sales positions, real estate agents, or skilled trades like electricians or plumbers, which may require certifications or experience but not necessarily a college degree.
More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Rochester, NY? The most popular types of Customer jobs in Rochester, NY are:
What are popular job titles related to Customer Assistant jobs in Rochester, NY? For Customer Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Rochester, NY look for? The top searched job categories for Customer Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Assistant jobs? Cities near Rochester, NY with the most Customer Assistant job openings:
Customer Assistant jobs near you
Customer Support Specialist

Customer Support Specialist

FirstLight

Victor, NY • On-site

$22 - $25/hr

Full-time

Posted 20 days ago

Job description

Customer Support Specialist

FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for providing customer service for all customer in all business units.
  • Carrier Services component of the Customer Service Department to include:
    • Local Number Portability
    • 911 Service
    • Directory
    • Toll Free
    • Type II and Off Net Copper
    • Network Trunk Augmentation and Network Grooming
  • Develop and maintain relationships with sales to include; account managers, sales coordinators and sales leaders.
  • Manage customer contract renewals within an incentive and performance based program.
  • Customer billing an Ad-Hoc repair billing.
  • Sales/Transitions and other revenue generating activities within the department.
  • Provisioning within Voice and Internet delivery platforms as required.
  • Assist technicians with material and scheduling support.
  • Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

  • Strong communication skills. Must be able to balance multiple, complex and time sensitive duties all at the same time.
  • Working knowledge of: Salesforce and Microsoft Office Suite, including Teams is preferred.
  • Experience in handling challenging interpersonal situations using flexibility to create positive change.
  • Strong face to face, written and verbal communication skills.
  • Experience diffusing difficult customer situations.

EDUCATION and/or EXPERIENCE:

  • High School Diploma and minimum of 2 years relevant experience in a CLEC environment.
  • Associates Degree and 4 years’ experience in a CLEC environment preferred.

About FirstLight:

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.