ZipRecruiter

Log In

1

Customer Assistant Jobs in Rochester, NY (NOW HIRING)

Wegmans

Customer Service Associate

Brockport, NY · On-site

$16.50 - $17/hr

In this area, you'll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to ...

Avflight

Customer Service Representative

Gates, NY · On-site

$16 - $21.75/hr

Duties: • Provide superior customer service to crew members and passengers • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground ...

Sherwin-Williams

Customer Service Specialist

Newark, NY · On-site

$17 - $22.50/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Load/unload delivery trucks * Assist in making deliveries, as needed * Maintain in-stock and ...

Sherwin-Williams

Customer Service Specialist

Batavia, NY · On-site

$16.25 - $21.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Rochester, NY · On-site

$16.75 - $22.25/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Mr.Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations. * Create Life ...

Mr Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations. * Create Life ...

previous page

Showing results 41-60

All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Rochester, NY

Customer Assistant information

See Rochester, NY salary details

$14

$20

$24

How much do customer assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer assistant in Rochester, NY is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $21.83 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Rochester, NY?

The most popular types of Customer jobs in Rochester, NY are:

What are popular job titles related to Customer Assistant jobs in Rochester, NY?

For Customer Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Rochester, NY look for?

The top searched job categories for Customer Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Assistant jobs?

Cities near Rochester, NY with the most Customer Assistant job openings:

Customer Assistant jobs near you

Customer Service Representative

Rochester, NY • On-site

Avflight Corporation
Aviation • 51 - 200 employees
Learn more about Avflight Corporationexternal

$16 - $19/hr

Part-time

Posted 2 days ago

New

Avflight rating

3.7

Company rating: 3.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

Provide superior customer service to crew members and passengers

Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.

Resolve customer requests, questions and complaints regarding Avflight' s services or products

Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets

Perform other duties as assigned

Qualifications:

• High school diploma or GED

• Must be 18 years or older

• Hotel/hospitality/customer service experience a plus

• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products

• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching

• Must obtain security clearance

• Must have valid Driver’s license

Competency/Behavioral Requirements:

• Must be available for holidays and weekends if needed

• Experience in aviation is a plus

• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations

• Must have the ability to multitask; excellent communication and organizational skills.

• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA

What Avflight employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply