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Customer Account Manager Jobs (NOW HIRING)

Aston Carter

Customer Account Manager

Auburn Hills, MI · On-site

$26 - $30/hr

In this role, you support customers with order management, resolve issues, and partner closely with the outside sales team to effectively manage accounts. You will contribute to impactful projects ...

Aston Carter

Customer Account Manager

Auburn Hills, MI · On-site

$26 - $30/hr

In this role, you support customers with order management, resolve issues, and partner closely with the outside sales team to effectively manage accounts. You will contribute to impactful projects ...

Social Influence LLC

Customer Account Manager

Garner, NC · On-site

$75K/yr

Shift: 8am-5pm Pay Range: up to $75k Job Summary The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and ...

Redwood Software

Customer Account Manager

One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Customer Account Manager is responsible for driving ...

Advance Auto Parts

Customer Account Manager

Lufkin, TX · On-site

What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair ...

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Customer Account Manager information

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$26K

$47.3K

$75K

How much do customer account manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

How does a Customer Account Manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

What does a Customer Account Manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a Customer Account Manager, and why are they important?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.
More about Customer Account Manager jobs
What cities are hiring for Customer Account Manager jobs? Cities with the most Customer Account Manager job openings:
What are the most commonly searched types of Customer Account jobs? The most popular types of Customer Account jobs are:
Who are the top companies hiring for Customer Account Manager jobs? The top employers for Customer Account Manager jobs are:
What states have the most Customer Account Manager jobs? States with the most job openings for Customer Account Manager jobs include:
Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 66% Full Time, 27% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Customer Account Manager

Customer Account Manager

BP Aero Services LLC

Irving, TX

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Customer Account Manager

Irving, Tx

DEPARTMENT ? Operations

FULL-TIME SALARY EXEMPT

Function Description:

Customer Account Manager (Pratt and Whitney Engine Line) is the single point of contact for owners, operators and FBO?s/service centers for all aspects of Pratt and Whitney Canada?s support, including MRO customer management and performing a variety of duties aimed at managing customer technical, commercial aspects, relationships and developing new business from existing customers.

What your day to day will look like:

  • The CAM will act as a main point of contact and P&WC ambassador for operators using/working with P&WC products
  • CAM will provide on-site assistance and solutions for all technical, commercial and operational problems, as required
  • Provide concierge level service as the single point of account management for all aspects of the relationship with P&WC
  • Ensure customer retention in PpH programs
  • Support team in achieving an increased PpH penetration in market
  • Proficient with technical background of IPPS
  • Proficient with aircraft corporate maintenance operations
  • Be proficient in all P&WC service offerings in order to support customer operations
  • Be able to support customers navigation of the diagnostics portal
  • Navigate product publications with customers
  • Be able to support all warranty queries
  • Leverage proactive best practices optimizing aircraft availability
  • Monitor all off-wing/on-wing forecasted events, geographic field readiness and capabilities
  • Ensure all WA are raised and assigned
  • Create and maintain RAIL
  • Coordinate return of assets (rental engines, LRU, nacelle LRU, etc?)
  • Create and maintain customer visit plan, ensuring CRM is updated accordingly liaising with aircraft OEM Field Service Reps
  • Maintain customer account profile and briefing papers
  • Monitor and maintain customer administration readiness (COI, engine documentation, PO)
  • Liaise with the Service Delivery Team on time reporting of contact reports, customer profile, mood management, DPHM alerts, campaigns and overall account health
  • Maintain P&WCs relationship with service center(s)
  • Owning the customer issues and driving value chain accountability for timely resolution
  • Provide on-site assistance and solutions for all technical, commercial and operational problems, as required
  • Respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and company?s satisfaction

What are our expectations:

  • Customers flying and satisfied
  • Customer reach trough
    • Supporting the growing fleet by keeping customers flying while achieving/maintaining target service levels for the fleet (AOG support, DR & Avail)
    • Engaging and striving for proactiveness in our services & support
    • Representing P&WC and our products at M&O and customer seminars/forums
  • Sustain the step change in the customer frontline support delivering a world-class experience by looking after our customers to meet or exceed our customer?s expectations / commitments and company financial goals
  • Responsible for managing customers mood and CRM tracking
  • Establish P&WC engines and services as the preferred customer choice
  • May develop and coach others

What you need to be successful:

  • Bachelor's Degree or Master?s degree (Engineering or Business) or equivalent job experience
  • Experience in managing customer relationship
  • Experience with SAP and Microsoft software?s, CRM, PWC Customer Portal (My PWC Power), Enovia (PLM), Sharepoint, engine / airframe technical manuals, etc. is recommended and helpful
  • multiple years of relevant experience in aircraft MRO experience
  • Gulfstream 500/600 maintenance experience specifically with PW800 engine series

BENEFITS:

  • Well-lit, clean work environment
  • Competitive pay
  • Health Insurance Plan Participation
  • 401k Plan
  • Paid Vacation

WORKING AT BPAERO:At BP Aero Engine Services (BP Aero) we hire, train, develop and lead a robust team of highly technical workers that perform complex and technical repairs on gas turbine engines. We are a certificated FAA repair station located in Irving, Texas. We operate in the Aerospace field working with the airlines, engine overhaul shops as well as original manufacturers such as GE, CFM and Rolls Royce. We are a local privately held business right in Irving, TX and we have been in business since 2010. We offer a ?family style? environment in a large corporation setting with ample opportunities for individual growth at all levels. Come join the BP Aero family and watch your career soar!

BP Aero is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. Employment opportunities at BP Aero are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. BP

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