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Customer Account Manager Jobs (NOW HIRING)

Redwood Software

Customer Account Manager

One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Customer Account Manager is responsible for driving ...

NFI Industries

Customer Account Manager

Schaumburg, IL · On-site

$28 - $35/hr

Overview The Customer Account Manager is responsible for driving both the strategic growth and operational excellence of existing brokerage customers. This role combines commercial account management ...

Advance Auto Parts

Customer Account Manager

Warsaw, NY · On-site

What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair ...

Advance Auto Parts

Customer Account Manager

Conroe, TX · On-site

What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair ...

Summit Companies

Customer Account Manager

Phoenix, AZ · On-site

Customer Account Manager is a responsible for managing and developing relationships with clients in the fire protection industry. They serve as the main point of contact for customers, ensuring their ...

Redwood Software

OR

One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Customer Account Manager is responsible for driving ...

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$26K

$47.3K

$75K

How much do customer account manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

How does a Customer Account Manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

What does a Customer Account Manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a Customer Account Manager, and why are they important?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.
More about Customer Account Manager jobs
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What are the most commonly searched types of Customer Account jobs? The most popular types of Customer Account jobs are:
Who are the top companies hiring for Customer Account Manager jobs? The top employers for Customer Account Manager jobs are:
What states have the most Customer Account Manager jobs? States with the most job openings for Customer Account Manager jobs include:
Customer Account Manager jobs near you

Customer Account Manager

Redwood Software

Remote

Full-time

Posted 20 days ago

Job description

OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control.
Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.
  • Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood's expansion strategy.
  • Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.
  • Develop in-depth understanding of the client's business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
  • Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
  • Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
  • Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.
  • Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
  • Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)
  • Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.
  • Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
  • Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE
  • Experience in Business-to-Business and software sales background
  • Proven track record in Account Management
  • Possess initiative, business acumen, confidence, and a competitive attitude.
  • Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
  • Strong interpersonal skills to include verbal and written communication.
  • Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com

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