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Customer Account Manager Jobs (NOW HIRING)

Versapay

Customer Account Manager

OR · Remote

$80K - $90K/yr

As a Customer Account Manager , you'll partner with senior finance, accounting, and IT leaders, guiding them through their ongoing digital transformation journey while expanding their use of Versapay ...

Aaron's

Customer Account Manager

Casper, WY · On-site

$19 - $20/hr

Basic Function Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.

Swift Transportation

Customer Account Manager

Memphis, TN · On-site

$23 - $26/hr

What you will do As a Customer Account Manager, you will support account services to high exposure or major account(s). Work in conjunction with other internal departments to achieve territorial ...

Triumph Group

Customer Account Manager

Macomb, MI · On-site

Job Summary The Customer Account Manager at Triumph Geared Solutions - Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and ...

Triumph Group

Customer Account Manager

Macomb, MI

Job Summary The Customer Account Manager at Triumph Geared Solutions - Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and ...

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Customer Account Manager information

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$26K

$47.3K

$75K

How much do customer account manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

How does a Customer Account Manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

What does a Customer Account Manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a Customer Account Manager, and why are they important?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.
More about Customer Account Manager jobs
What cities are hiring for Customer Account Manager jobs? Cities with the most Customer Account Manager job openings:
What are the most commonly searched types of Customer Account jobs? The most popular types of Customer Account jobs are:
Who are the top companies hiring for Customer Account Manager jobs? The top employers for Customer Account Manager jobs are:
What states have the most Customer Account Manager jobs? States with the most job openings for Customer Account Manager jobs include:
Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Customer Account Manager

Customer Account Manager

Menasha Corporation

Oconomowoc, WI • On-site

Full-time

Re-posted 2 days ago

Job description

Menasha Corporation Employees, please log-in to your Workday account to apply for positions.

ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity

We are looking for a Customer Account Manager who thrives in a fast-paced environment and is passionate about delivering exceptional service. In this role, you'll partner closely with customers, sales teams, and internal ORBIS facilities to manage orders, resolve issues, and ensure a smooth customer experience from start to finish.
If you enjoy problem-solving, building relationships, and making a real impact on customer satisfaction, this is the role for you.

About ORBIS

At ORBIS Corporation, we believe the best solutions come from collaborative teams, innovative thinking, and people who are passionate about helping customers succeed. As part of the Menasha Corporation family, ORBIS is a leader in reusable packaging solutions across multiple industries. Join a company committed to quality, continuous improvement, and building long-term customer partnerships.

Location: Oconomowoc, WI

Schedule: 5 days/week in office
Employment Type: Full-Time | Non-Exempt

What You'll Do

  • Serve as the primary point of contact for assigned customer accounts and sales personnel.
  • Manage the full order lifecycle-from order receipt through product delivery.
  • Perform order entry, edits, maintenance, status updates, and expedite requests.
  • Provide support through direct and ACD phone lines.
  • Develop a strong understanding of ORBIS products and how they are used.
  • Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.
  • Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.
  • Support the sales team with quotes, purchase order changes, and customer inquiries.
  • Provide backup coverage for team members as needed.
  • Contribute to ORBIS' quality policy and continuous improvement initiatives.
  • Perform other duties as assigned.

What You Bring

Required

  • High School Diploma (or equivalent).
  • 3-5 years of customer support or account management experience.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a high-volume environment.
  • Solid problem-solving skills with a focus on customer satisfaction.
  • Comfort navigating multiple systems and software tools.

Preferred

  • Bachelor's Degree.
  • 5-10 years of customer support experience within an ISO-certified manufacturing environment.
  • Prior ERP experience (SAP preferred).
  • Familiarity with customer support processes, best practices, and customer loyalty strategies.

Key Skills for Success

  • Excellent communication and interpersonal abilities.
  • High attention to detail and strong follow-through.
  • Team-oriented mindset with the ability to lead by example.
  • Ability to manage priorities and handle a fast-paced workflow.
  • Strong understanding of customer service best practices.

Work Environment

Office-based with regular use of computer systems and standard office equipment.

Why ORBIS?

  • A collaborative, people-first culture.
  • Opportunities for personal and professional growth.
  • A company committed to quality, innovation, and continuous improvement.
  • The chance to make a meaningful impact on the customer experience.

#ORBIS

#LI-CD1

Two companies, one vision.

Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.

Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.


Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.


Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.

Come build an exciting, rewarding career with us, where you'll have opportunities to grow.


The possibilities are endless. The power is yours!


Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

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