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60 Comcast Customer Account Manager Jobs Hiring Near You

Comcast

Account Manager 1, Comcast Business

Manage ongoing relationships with the customers, assist with day two support, onboarding, renewals, jeopardy accounts and churn limitation. Drive direct end-user revenue and ensure partners ...

Comcast

Account Manager I, Comcast Business

Manage ongoing relationships with the customers, assist with day two support, onboarding, renewals, jeopardy accounts and churn limitation. Drive direct end-user revenue and ensure partners ...

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COMSYS Jobs Information

What is it like to work at Comcast?

Comcast is a large, diverse company with a culture that emphasizes innovation, customer focus, and teamwork, striving to create a collaborative and inclusive work environment.

The company has a complex organizational structure, with various teams and departments working together to deliver a range of services, including cable television, internet, and phone services, as well as content creation and distribution through its NBCUniversal subsidiary. Employees work in a variety of settings, from traditional office environments to more modern, open-concept spaces.

Working at Comcast may appeal to candidates who are interested in a dynamic, fast-paced work environment and who are passionate about delivering exceptional customer experiences, as the company offers a range of career opportunities across multiple industries and functions.

What makes Comcast an attractive place to work?

Comcast is a leading media and technology company that has been a driving force in the industry for decades, with a strong reputation for innovation and customer-centric approach. The company offers a dynamic work environment that fosters collaboration, creativity, and professional growth, with opportunities to work on cutting-edge projects and technologies. As a Comcast employee, you can expect to be part of a diverse and inclusive team that values employee development, offers competitive benefits, and provides opportunities to make a meaningful impact in the communities they serve.

What other companies are hiring for Customer Account Manager jobs?

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Virtual - Customer Account Manager Sales Representative

Comcast

Remote

$29.22/hr

Full-time

Posted 12 days ago

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works on straight forward tasks using established procedures.

Job Description

Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

* Mobile sales experience preferred

* Sales experience required

Core Responsibilities

  • Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
  • Make outbound calls to accounts to achieve sales quota metrics.
  • Prepares sales documentation, activity reports and forecasts, as required.
  • Creates proposals for customers related to the proposed solution and new sales opportunities.
  • Develop customer relationships through regular customer contact via the telephone.
  • Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
  • Document effectively and accurately conversations and contact information into client management system.
  • Work with customers to minimize down-grading or leaving Comcast.
  • Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $16.00Total Target Compensation (Base Pay plus Targeted Commission): $29.22Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

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