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Csr Associate Jobs in Quebec (NOW HIRING)

Exfo

Customer Service Representative

Quebec, QC · On-site +1

Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent, Full-Time About EXFO EXFO is a global leader in test, monitoring, and analytics solutions for ...

Scott Bader

Act as a proactive front-line sales representative for telemarketing customers to support sales growth. * Serve as the customer service point of contact to ensure that all orders, requests ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Scott Bader

Act as a proactive front-line sales representative for telemarketing customers to support sales growth. * Serve as the customer service point of contact to ensure that all orders, requests ...

Bmo

Customer Service Representative

Sainte-julie, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Bmo

Customer Service Representative

Wemindji, QC

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

New

Bmo

Customer Service Representative

Montreal, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

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All JobsCsr Associate JobsCsr Associate Jobs in Quebec

Csr Associate information

What are CSR Associates?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR Associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or financial advisors. These positions often require advanced skills, extensive experience, or certifications, and may involve project-based or commission-based compensation structures.

What are the key skills and qualifications needed to thrive as a CSR Associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

Is CSR a good entry level position?

A CSR associate role is often considered a good entry-level position because it requires strong communication and problem-solving skills, and typically does not require extensive prior experience. It provides an opportunity to develop customer service, interpersonal, and organizational skills that can be valuable for future career growth.

Why is Gen Z struggling to find jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and employers' preference for candidates with specific skills or certifications. For roles like CSR associates, strong communication skills, adaptability, and familiarity with customer service tools can improve employment prospects.

What jobs pay $10,000 a month without a degree?

A CSR Associate typically does not earn $10,000 a month without significant experience or additional responsibilities. High-paying roles that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require strong skills, networking, or certifications rather than formal education alone.
What are the most commonly searched types of Csr jobs in Quebec? The most popular types of Csr jobs in Quebec are:
What are popular job titles related to Csr Associate jobs in Quebec? For Csr Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Csr Associate jobs in Quebec look for? The top searched job categories for Csr Associate jobs in Quebec are:
What cities in Quebec are hiring for Csr Associate jobs? Cities in Quebec with the most Csr Associate job openings:
Csr Associate jobs near you

Customer Service Representative

Exfo

Quebec, QC • On-site, Remote

Full-time

Posted 14 days ago

Job description

Job Description:

Titre du poste : Representant(e) Service a la clientele

Lieu : Quebec, QC (mode hybride)

Type de poste : Permanent, temps plein

A propos d'EXFO

EXFO est un leader mondial en solutions de test, de surveillance et d'analyse pour les reseaux de telecommunications. Notre succes repose sur l'innovation, la collaboration et le talent de nos equipes a travers le monde.

Sommaire du role

Base a Quebec, et faisant partie de notre equipe Experience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer les commandes des clients tout en fournissant un service exceptionnel a nos clients bases a l'international.

Responsabilites principales

  • Suivre les commandes de projets en cours (expeditions, livraisons internationales et jalons de facturation).
  • Coordonner les activites avec les departements Finance, Planification, Transport et Douanes, Reussite Client et Ventes.
  • Repondre rapidement et professionnellement aux demandes des clients.
  • Traiter, documenter et assurer le suivi des plaintes clients.
  • Maintenir et ameliorer les procedures du departement.
  • Tenir des dossiers precis et a jour.
  • Communiquer efficacement avec les clients internes et externes.
  • Contribuer a l'amelioration continue du service a la clientele.
  • Assurer un soutien essentiel pendant les vacances et les fins de trimestre.

Profil recherche

  • Minimum de trois (3) ans d'experience en service a la clientele ou dans un role similaire
  • Capacite a travailler de facon autonome et en equipe
  • Experience dans un environnement dynamique et en evolution rapide
  • Connaissance des principes de base du commerce international
  • Comprehension du marche mondial
  • Excellentes aptitudes en resolution de problemes et en analyse
  • Capacite a gerer plusieurs priorites et a respecter les echeances
  • Solides competences en organisation et en gestion des priorites
  • Maitrise de Microsoft Office (Word, Excel et Outlook)
  • Connaissance de SAP
  • Excellentes habiletes en communication et en relations interpersonnelles
  • Orientation client et souci de la qualite
  • Professionnalisme, rigueur et sens des responsabilites
  • Attitude positive, adaptabilite et esprit d'equipe
  • Capacite a travailler efficacement avec des personnes de cultures et d'horizons divers

Langues

  • Francais : avance
  • Anglais : avance (contexte international)

Pourquoi joindre EXFO ?

  • Entreprise technologique innovante et en croissance
  • Environnement collaboratif et stimulant
  • Projets a impact reel sur les decisions d'affaires
  • Flexibilite de travail (mode hybride)
  • Gamme complete d'avantages sociaux

--------------------------------------------------------------------------------------------------------------------------------

Job Title: Customer Service Representative

Location: Quebec City, QC (Hybrid)

Position Type: Permanent, Full-Time

About EXFO

EXFO is a global leader in test, monitoring, and analytics solutions for telecommunications networks. Our success is built on innovation, collaboration, and the talent of our teams around the world.

Position Summary

Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders while providing exceptional service to international customers.

Key Responsibilities

  • Monitor ongoing project orders, including shipments, international deliveries, and billing milestones.
  • Coordinate activities with Finance, Planning, Transportation & Customs, Customer Success, and Sales teams.
  • Respond promptly and professionally to customer inquiries.
  • Process, document, and follow up on customer complaints.
  • Maintain and improve departmental procedures.
  • Maintain accurate and up-to-date records.
  • Communicate effectively with internal and external customers.
  • Contribute to the continuous improvement of customer service quality.
  • Provide essential support during vacation periods and quarter-end activities.

Desired Profile

  • Minimum of three (3) years of experience in customer service or a similar role
  • Ability to work independently and collaboratively in a team environment
  • Experience in a fast-paced and evolving environment
  • Knowledge of basic international trade principles
  • Understanding of global markets
  • Strong problem-solving and analytical skills
  • Ability to manage multiple priorities and meet deadlines
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office (Word, Excel, and Outlook)
  • Knowledge of SAP
  • Excellent communication and interpersonal skills
  • Customer-focused with a commitment to quality
  • Professionalism, accountability, and attention to detail
  • Positive attitude, adaptability, and team-oriented mindset
  • Ability to work effectively with people from diverse cultural backgrounds

Languages

  • French: Advanced
  • English: Advanced (international environment)

Why Join EXFO?

  • Innovative and growing technology company
  • Collaborative and stimulating environment
  • Projects with a real impact on business decisions
  • Flexible work arrangement (hybrid)
  • Comprehensive benefits package

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About EXFO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Québec, QC, CA

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