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Amazon Chat Customer Service Jobs in Quebec (NOW HIRING)

nexone

CA$23 - CA$26/hr

We're hiring at NexOne for a Customer Service & Inside Sales (Bilingual), full-time, located at ... Provide fast, professional solutions to client inquiries via phone, email, chat * Maintain up-to ...

Canon Careers

... customer service role * Proficiency in time management and multitasking to handle requests from diverse platforms. * Ability to solve Customer issues through both telephone and online chat.

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Amazon Chat Customer Service information

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How much do amazon chat customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for amazon chat customer service in Quebec is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $18.03 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are popular job titles related to Amazon Chat Customer Service jobs in Quebec?

For Amazon Chat Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Quebec look for?

The top searched job categories for Amazon Chat Customer Service jobs in Quebec are:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Quebec as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $33,482 per year, or $16.1 per hour.

Bilingual Customer Experience Specialist

RigCraftor

Quebec, QC • On-site

Full-time

Re-posted 6 days ago

Job description

Job Posting: Bilingual Customer Experience Specialist

Join RigCraftor and help transform the transportation industry!

About RigCraftor

At RigCraftor, we design and manufacture innovative solutions that improve safety, efficiency, and longevity for workers across the logistics chain.

Our mission is clear: to make the transportation industry safer and enable logistics professionals to reach their full potential.

We're growing quickly and are at a pivotal stage where every customer interaction directly impacts our reputation, customer loyalty, and future growth.

Your Mission

We're not looking for someone to simply "answer support tickets."

We're looking for someone who takes ownership of the entire customer experience—from the first interaction through complete resolution.

Your role is to become our customers' trusted point of contact. Understand their needs quickly, solve problems efficiently, and turn every interaction into a positive experience.

At RigCraftor, customer service isn't just a support function—it's a competitive advantage that directly influences our reputation, customer loyalty, and growth.

Your Responsibilities
Customer Support
  • Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk).
  • Quickly identify customer needs and manage each case through to resolution.
  • Process returns, exchanges, refunds, and credits according to company policies.
  • Handle difficult situations with professionalism, empathy, and sound judgment.
  • Recommend the right products and solutions based on customer needs.
Order & Shipping Management
  • Monitor Shopify and Amazon orders and proactively communicate updates to customers.
  • Resolve shipping exceptions (delays, lost packages, fulfillment errors) with carriers and our 3PL partners.
  • Escalate complex cases to management with a clear summary of the situation and actions already taken.
Internal Collaboration & Continuous Improvement
  • Keep customer records up to date in Zoho Desk, Shopify, and Amazon.
  • Identify recurring trends and share insights to improve our products, processes, and customer experience.
  • Contribute to continuous improvement by recommending solutions and updating procedures when needed.
  • Track key customer service metrics (ticket volume, response times, outstanding cases).
  • And when needed, roll up your sleeves—because at RigCraftor, everyone contributes.
Your Profile

You're comfortable communicating in both English and French, verbally and in writing. You quickly understand situations and find practical solutions.

You can manage multiple priorities, stay organized under pressure, and keep moving things forward. When you take ownership of a problem, you make sure it gets resolved.

You genuinely enjoy helping people, and it shows in every interaction. Our customers notice the difference.

What We're Looking For:
  • Excellent bilingual communication skills in English and French (spoken and written).
  • 1–5 years of customer service experience in a B2B, B2C, or e-commerce environment.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple cases simultaneously in a fast-paced environment.
  • Experience using a ticketing or customer support platform (major asset).
  • Experience with Shopify or another e-commerce platform (major asset).
  • Comfortable using digital tools (email, CRM, spreadsheets, etc.).
  • Strong organizational skills, attention to detail, and ability to prioritize.

What We Offer

We offer a role where your work makes a real difference.

Every satisfied customer directly contributes to RigCraftor's reputation and growth.

You'll work at the heart of our operations alongside our logistics, sales, product development teams in a fast-moving environment where ideas are quickly turned into action.

You'll have the autonomy to do your job well, the trust to make decisions, and the support you need when challenges arise.

Location

On-site position at our Québec City office


Ready to take on the challenge?
Send your resume to jbrochu@rigcraftor.com

Apply