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Amazon Customer Service Jobs in Quebec (NOW HIRING)

Randstad Canada

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Bmo

Customer Service Representative

Cowansville, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Bmo

Customer Service Representative

Gatineau, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

BMO Capital Markets

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

RONA

customer service associate

Chicoutimi, QC · On-site

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...

Bmo

Customer Service Representative

Saint-georges, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

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How much do amazon customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for amazon customer service in Quebec is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.95 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Amazon Customer Service representatives, and how are they supported in overcoming them?

Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.

How do I get an Amazon customer service job?

To get an Amazon customer service job, you can apply online through Amazon's careers website, where they list available customer service positions. Candidates typically need good communication skills, basic computer knowledge, and may undergo an interview process that assesses problem-solving abilities. Some roles may require a high school diploma or equivalent and the ability to work flexible hours.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service position, and why are they important?

To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.

Do Amazon Customer Service do work from home jobs?

Amazon Customer Service roles often offer work-from-home options, especially for remote customer support positions. These jobs typically require a computer, internet connection, and good communication skills, and may involve flexible schedules. Availability of remote work can vary by location and position, so applicants should check specific job listings for details.

What is an Amazon Customer Service?

An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.

What are the most commonly searched types of Amazon Customer Service jobs in Quebec? The most popular types of Amazon Customer Service jobs in Quebec are:
What job categories do people searching Amazon Customer Service jobs in Quebec look for? The top searched job categories for Amazon Customer Service jobs in Quebec are:
Amazon Customer Service jobs near you
Infographic showing various Amazon Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,253 per year, or $19.4 per hour.

Bilingual Customer Experience Specialist

RigCraftor

Levis, QC

Full-time

Posted 4 days ago

Job description

Job Posting: Bilingual Customer Experience Specialist

Join RigCraftor and help transform the transportation industry!

About RigCraftor

At RigCraftor, we design and manufacture innovative solutions that improve safety, efficiency, and longevity for workers across the logistics chain.

Our mission is clear: to make the transportation industry safer and enable logistics professionals to reach their full potential.

We're growing quickly and are at a pivotal stage where every customer interaction directly impacts our reputation, customer loyalty, and future growth.

Your Mission

We're not looking for someone to simply \"answer support tickets.\"

We're looking for someone who takes ownership of the entire customer experience—from the first interaction through complete resolution.

Your role is to become our customers' trusted point of contact. Understand their needs quickly, solve problems efficiently, and turn every interaction into a positive experience.

At RigCraftor, customer service isn't just a support function—it's a competitive advantage that directly influences our reputation, customer loyalty, and growth.

Your Responsibilities
Customer Support
  • Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk).
  • Quickly identify customer needs and manage each case through to resolution.
  • Process returns, exchanges, refunds, and credits according to company policies.
  • Handle difficult situations with professionalism, empathy, and sound judgment.
  • Recommend the right products and solutions based on customer needs.
Order & Shipping Management
  • Monitor Shopify and Amazon orders and proactively communicate updates to customers.
  • Resolve shipping exceptions (delays, lost packages, fulfillment errors) with carriers and our 3PL partners.
  • Escalate complex cases to management with a clear summary of the situation and actions already taken.
Internal Collaboration & Continuous Improvement
  • Keep customer records up to date in Zoho Desk, Shopify, and Amazon.
  • Identify recurring trends and share insights to improve our products, processes, and customer experience.
  • Contribute to continuous improvement by recommending solutions and updating procedures when needed.
  • Track key customer service metrics (ticket volume, response times, outstanding cases).
  • And when needed, roll up your sleeves—because at RigCraftor, everyone contributes.
Your Profile

You're comfortable communicating in both English and French, verbally and in writing. You quickly understand situations and find practical solutions.

You can manage multiple priorities, stay organized under pressure, and keep moving things forward. When you take ownership of a problem, you make sure it gets resolved.

You genuinely enjoy helping people, and it shows in every interaction. Our customers notice the difference.

What We're Looking For:
  • Excellent bilingual communication skills in English and French (spoken and written).
  • 2–5 years of customer service experience in a B2B, B2C, or e-commerce environment.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple cases simultaneously in a fast-paced environment.
  • Experience using a ticketing or customer support platform.
  • Experience with Shopify or another e-commerce platform (major asset).
  • Experience with Amazon Seller Central (major asset).
  • Comfortable using digital tools (email, CRM, spreadsheets, etc.).
  • Strong organizational skills, attention to detail, and ability to prioritize.

What We Offer

We offer a role where your work makes a real difference.

Every satisfied customer directly contributes to RigCraftor's reputation and growth.

You'll work at the heart of our operations alongside our logistics, sales, product development teams in a fast-moving environment where ideas are quickly turned into action.

You'll have the autonomy to do your job well, the trust to make decisions, and the support you need when challenges arise.

Location

On-site position at our Québec City office


Ready to take on the challenge?
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