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Amazon Customer Service Jobs in Quebec (NOW HIRING)

Bmo

Customer Service Representative

Montreal, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Bmo

Customer Service Representative

Blainville, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Bmo

Customer Service Representative

Blainville, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

New

EXFO inc

Customer Service Representative

Quebec, QC · On-site

Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent, Full-Time About EXFO EXFO is a global leader in test, monitoring, and analytics solutions for ...

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How much do amazon customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for amazon customer service in Quebec is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.95 per hour, depending on experience, location, and employer.

How much does remote Amazon customer service pay?

Remote Amazon customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or bonuses.

What are the typical challenges faced by Amazon Customer Service representatives, and how are they supported in overcoming them?

Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service position, and why are they important?

To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.

Will Amazon pay you $28 an hour to work from home?

Amazon Customer Service roles can pay varying wages depending on the position, location, and experience, but $28 an hour is higher than the typical starting pay for remote customer service jobs. Most remote customer service positions at Amazon tend to pay between $15 and $20 per hour, with some roles offering higher pay for experienced agents or specialized skills. Compensation details are usually provided during the application process or in the job listing.

What is an Amazon Customer Service job?

An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.

How much will Amazon pay you to work from home?

Amazon Customer Service representatives working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. Some roles may also include performance-based bonuses and benefits such as health insurance and paid time off.

Does Amazon have work at home customer service jobs?

Yes, Amazon offers work-at-home customer service jobs that typically involve handling customer inquiries via phone, chat, or email. These positions often require good communication skills, a quiet work environment, and sometimes specific technical equipment or internet speed. They are available in various regions and may have flexible schedules depending on the role.
What are the most commonly searched types of Amazon Customer Service jobs in Quebec? The most popular types of Amazon Customer Service jobs in Quebec are:
What job categories do people searching Amazon Customer Service jobs in Quebec look for? The top searched job categories for Amazon Customer Service jobs in Quebec are:
Amazon Customer Service jobs near you
Infographic showing various Amazon Customer Service job openings in Quebec as of July 2026, with employment types broken down into 6% Locum Tenens, 83% Full Time, 8% Part Time, 2% Contract, and 1% Summer. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,253 per year, or $19.4 per hour.

Bilingual Customer Experience Specialist

RigCraftor

Quebec, QC • On-site

Full-time

Posted 4 days ago

Job description

Job Posting: Bilingual Customer Experience Specialist

Join RigCraftor and help transform the transportation industry!

About RigCraftor

At RigCraftor, we design and manufacture innovative solutions that improve safety, efficiency, and longevity for workers across the logistics chain.

Our mission is clear: to make the transportation industry safer and enable logistics professionals to reach their full potential.

We're growing quickly and are at a pivotal stage where every customer interaction directly impacts our reputation, customer loyalty, and future growth.

Your Mission

We're not looking for someone to simply "answer support tickets."

We're looking for someone who takes ownership of the entire customer experience—from the first interaction through complete resolution.

Your role is to become our customers' trusted point of contact. Understand their needs quickly, solve problems efficiently, and turn every interaction into a positive experience.

At RigCraftor, customer service isn't just a support function—it's a competitive advantage that directly influences our reputation, customer loyalty, and growth.

Your Responsibilities
Customer Support
  • Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk).
  • Quickly identify customer needs and manage each case through to resolution.
  • Process returns, exchanges, refunds, and credits according to company policies.
  • Handle difficult situations with professionalism, empathy, and sound judgment.
  • Recommend the right products and solutions based on customer needs.
Order & Shipping Management
  • Monitor Shopify and Amazon orders and proactively communicate updates to customers.
  • Resolve shipping exceptions (delays, lost packages, fulfillment errors) with carriers and our 3PL partners.
  • Escalate complex cases to management with a clear summary of the situation and actions already taken.
Internal Collaboration & Continuous Improvement
  • Keep customer records up to date in Zoho Desk, Shopify, and Amazon.
  • Identify recurring trends and share insights to improve our products, processes, and customer experience.
  • Contribute to continuous improvement by recommending solutions and updating procedures when needed.
  • Track key customer service metrics (ticket volume, response times, outstanding cases).
  • And when needed, roll up your sleeves—because at RigCraftor, everyone contributes.
Your Profile

You're comfortable communicating in both English and French, verbally and in writing. You quickly understand situations and find practical solutions.

You can manage multiple priorities, stay organized under pressure, and keep moving things forward. When you take ownership of a problem, you make sure it gets resolved.

You genuinely enjoy helping people, and it shows in every interaction. Our customers notice the difference.

What We're Looking For:
  • Excellent bilingual communication skills in English and French (spoken and written).
  • 2–5 years of customer service experience in a B2B, B2C, or e-commerce environment.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple cases simultaneously in a fast-paced environment.
  • Experience using a ticketing or customer support platform.
  • Experience with Shopify or another e-commerce platform (major asset).
  • Experience with Amazon Seller Central (major asset).
  • Comfortable using digital tools (email, CRM, spreadsheets, etc.).
  • Strong organizational skills, attention to detail, and ability to prioritize.

What We Offer

We offer a role where your work makes a real difference.

Every satisfied customer directly contributes to RigCraftor's reputation and growth.

You'll work at the heart of our operations alongside our logistics, sales, product development teams in a fast-moving environment where ideas are quickly turned into action.

You'll have the autonomy to do your job well, the trust to make decisions, and the support you need when challenges arise.

Location

On-site position at our Québec City office


Ready to take on the challenge?
Send your resume to calalancette@rigcraftor.com

Apply