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Csr Manager Jobs in Quebec (NOW HIRING)

Bmo

Customer Service Representative

Montreal, QC · On-site

... Customer Service Representative! Are you passionate about helping others and making a real impact ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Bmo

Customer Service Representative

Gatineau, QC

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

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What are the key skills and qualifications needed to thrive as a CSR Manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

How does a CSR Manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

What are CSR Managers?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.
What are the most commonly searched types of Csr jobs in Quebec? The most popular types of Csr jobs in Quebec are:
What cities in Quebec are hiring for Csr Manager jobs? Cities in Quebec with the most Csr Manager job openings:
Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Quebec as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Temporary. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Bilingual Customer Service Representative

Beyond Bilingual Inc.

Laval, QC

Other

Posted 19 days ago

Job description

Bilingual Customer Service Representative

Full Time hours / 1 year contract




Location: Laval, Quebec – 100% in office

Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)

Salary: Up to $75,000


PERKS

  • Not a call center - no queue
  • Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)
  • Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
  • Access to multiple learning platforms
  • Beautiful & Bright new offices
  • Professional working environment
  • People focused organization
  • Dynamic Team




Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.



Duties and Responsibilities:

  • Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders.
  • Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
  • Participates with Customer Service Team to maintain call service standards
  • Ensures SOX compliance process processes are followed, and necessary documents are verified and kept on file as needed.
  • Maintains customer files including pricing data, payment
  • and delivery terms, vendor control maintenance sheets, sample requests, etc.
  • Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
  • May coordinate truck delivers at certain locations with Traffic department.
  • Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
  • Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
  • Participates in inventory counts as required.
  • Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
  • Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.




Education and Certifications:

  • Bilingual French and English
  • 3+ years of Customer Service experience) Product order management, preferably in a manufacturing environment.
  • Post-secondary education in business management or equivalent field of study preferred.
  • JDE or other mainline ERP such as SAP.

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