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Assistant Csr Jobs in Quebec (NOW HIRING)

Merck

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

New

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site

Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent, Full-Time About EXFO EXFO is a global leader in test, monitoring, and analytics solutions for ...

Exfo

Customer Service Representative

Quebec, QC · On-site +1

Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent, Full-Time About EXFO EXFO is a global leader in test, monitoring, and analytics solutions for ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

LocalJobShop.ca

Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 Job Type: Permanent Pay Class: Part Time Education: High School Diploma or equivalent Career Level ...

Ardene

Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 Job Type: Permanent Pay Class: Part Time Education: High School Diploma or equivalent Career Level ...

Chemtrade

Customer Service Representative (1 year contract) Location: Anjou, Qc or Toronto, ON Work Schedule ... Facilitate customer inquiries and/or reporting requirements. Assist customer on all service issues ...

Chemtrade

Customer Service Representative (1 year contract) Location: Anjou, Qc or Toronto, ON Work Schedule ... Facilitate customer inquiries and/or reporting requirements. Assist customer on all service issues ...

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Assistant Csr information

What are some typical challenges faced by an Assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What are Assistant CSRs?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Representative, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.
What are the most commonly searched types of Csr jobs in Quebec? The most popular types of Csr jobs in Quebec are:
What cities in Quebec are hiring for Assistant Csr jobs? Cities in Quebec with the most Assistant Csr job openings:
Assistant Csr jobs near you
Customer Service Representative

Customer Service Representative

Driven Brands, Inc.

Laval, QC • On-site

Full-time

Posted 26 days ago

Driven Brands rating

6.0

Company rating: 6.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

245th of 345 rated vehicle maintenance

Job description

Company:Driven Brands

Driven Brands est la plus grande entreprise de services automobiles en Amerique du Nord, avec un portefeuille de marques iconiques telles que Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now et CARSTAR. Notre vision est d'alimenter la poursuite grace a une experience d'entretien automobile simple, pratique et fiable.

Basee a Charlotte, en Caroline du Nord, Driven Brands est bien plus qu'un lieu de travail. C'est un tremplin

- pour les carrieres, pour les ambitions, et pour toutes les personnes motivees a accomplir de grandes choses.

Chaque jour, nous alimentons la poursuite - pour nos clients en quete des moments de la vie, pour nos franchise(e)s qui batissent des heritages durables, et pour chaque membre de notre equipe alors que nous evoluons, menons et reussissons ensemble.

Nous croyons qu'il faut etre fier(e) de son rendement. Nous l'assumons. Nous sommes presents les uns pour les autres et pour nos communautes.

Nous sommes la les uns pour les autres - et c'est ainsi que nous avancons, accelerons et reussissons ensemble.

Description de l'emploi:

Customer Service RepresentativeRemote 100% after training complete

Under the supervision of the Team Lead, the Customer Service Representative responds to calls related to insurance claims (automotive glass breakage) while maintaining the highest quality standards of our organization. Using the scripts and systems available to them, they assist customers with their questions and concerns and recommend solutions according to their needs.

What You'll Bring:

  • 1+ yrs of experience in a call center/customer service capacity

  • Experience with insurance claims or insurance companies is a big plus

  • Proficient in English and French (written and spoken)

  • Comfortable using different computer systems and platforms

  • Legal Work Authorization in Canada

  • Resident of the Greater Montreal area

  • Available to work variable hours including Monday-Friday 7am-9am and Saturday 8am-5pm

What We Offer:

  • Full paid, in-person training (12 days full-time at our Laval office)

  • 100% remote work after training and the support of a professional and inspiring team

  • Base hourly rate + performance bonus

  • Possibility of extension/permanent hire beyond initial contract

Agent(e) Service ClientTravail 100% a distance une fois la formation complete

Sous la supervision de son chef d'equipe, le/la titulaire du poste reponds aux appels lies aux reclamations d'assurance (bris de vitres automobiles) en respectant les hauts standards de qualite de notre organisation. En utilisant les scripts et les systemes a sa disposition, il/elleassiste les clients avec leurs questions et preoccupations et recommande les solutions appropriees a leurs besoins.

Profil recherche :

  • 1+ experience en centre d`appels / service a la clientele est un atout

  • Une experience en Assurances constitue un atout important

  • Bilingue (Francais ET anglais de niveau intermediaire/avance)

  • Aisance a naviguer entre differentes applications informatiques

  • Autorisation de travailler legalement au Canada

  • Resident(e) du Grand Montreal

  • Flexible pour travailler sur horaires variables dans les plages suivantes: L-V entre 7h-21h, Samedi 8h-17h

Ce que nous offrons :

  • Formation complete, en presentiel, remuneree (12 jours a temps plein a nos bureaux de Laval)

  • Travail 100% a distance par la suite avec le soutien continu d'une equipe professionnelle et inspirante

  • Salaire de base + Bonus de performance

  • Possibilite d'extension / permanence au-dela du mandat (a determiner)

  • Travail a distance apres la formation completee

#LI-AS1

#DBCORP

#REMOTE

What Driven Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Driven Brands logo

About Driven Brands

Sourced by ZipRecruiter

Driven Brands, headquartered in Charlotte, NC, US, is a leading automotive aftermarket services company. With its website drivenbrands.com providing a wealth of information about the services it offers, it's evident that the company is committed to providing top-notch services in the automotive industry. This enterprise, founded in 2006, vast portfolio features some of the most recognizable brands in the auto repair, maintenance, and car wash world - including Meineke Car Care Centers, MAACO, 1-800 Radiator & A/C, and more. The company's core mission is to provide comprehensive and high-quality automotive services to meet the diverse needs of its customer base. With a broad network that includes over 3,000 centers across the United States and Canada, Driven Brands has served millions of customers, a testament to its standing in the auto service industry.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2006

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