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Assistant Csr Jobs in Quebec (NOW HIRING)

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Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package. We offer a diverse and ethical work environment, built on integrity ...

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Assistant Csr information

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It can serve as a stepping stone to other roles in customer support, sales, or management, often with opportunities for on-the-job training and certifications. However, the role can be repetitive and may involve high-pressure situations depending on the company and industry.

What are some typical challenges faced by an Assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What are Assistant CSRs?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

How can I make 2000 a week working from home?

An Assistant CSR can potentially earn $2,000 a week by working full-time, handling high-volume customer service tasks, and gaining experience in specialized areas like technical support or sales. Increasing earnings may involve developing strong communication skills, using CRM tools, and seeking roles with higher pay rates or performance bonuses. Consistent productivity and possibly taking on additional shifts or freelance opportunities can also contribute to reaching this income level.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What job makes $10,000 a month without a degree?

An Assistant Customer Service Representative (CSR) typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles in sales, real estate, or entrepreneurship can reach that level without a degree, but they often require strong communication skills, networking, and proven performance. Most jobs offering $10,000 monthly income without a degree involve commission-based pay or business ownership.

Why is Gen Z struggling to get jobs?

Assistant CSR roles often require strong communication skills and customer service experience, but Gen Z job seekers may face challenges such as limited work experience, high competition, and evolving employer expectations. Additionally, some employers prioritize soft skills and digital literacy, which can impact hiring decisions for entry-level positions.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Representative, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.
What are the most commonly searched types of Csr jobs in Quebec? The most popular types of Csr jobs in Quebec are:
What cities in Quebec are hiring for Assistant Csr jobs? Cities in Quebec with the most Assistant Csr job openings:
Assistant Csr jobs near you
Customer Service Representative

Customer Service Representative

Driven Brands, Inc.

Laval, QC • On-site

Full-time

Posted 9 hours ago

Driven Brands rating

6.0

Company rating: 6.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

242nd of 334 rated vehicle maintenance

Job description

Company:Driven Brands

Driven Brands est la plus grande entreprise de services automobiles en Amerique du Nord, avec un portefeuille de marques iconiques telles que Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now et CARSTAR. Notre vision est d'alimenter la poursuite grace a une experience d'entretien automobile simple, pratique et fiable.

Basee a Charlotte, en Caroline du Nord, Driven Brands est bien plus qu'un lieu de travail. C'est un tremplin

- pour les carrieres, pour les ambitions, et pour toutes les personnes motivees a accomplir de grandes choses.

Chaque jour, nous alimentons la poursuite - pour nos clients en quete des moments de la vie, pour nos franchise(e)s qui batissent des heritages durables, et pour chaque membre de notre equipe alors que nous evoluons, menons et reussissons ensemble.

Nous croyons qu'il faut etre fier(e) de son rendement. Nous l'assumons. Nous sommes presents les uns pour les autres et pour nos communautes.

Nous sommes la les uns pour les autres - et c'est ainsi que nous avancons, accelerons et reussissons ensemble.

Description de l'emploi:

Customer Service RepresentativeRemote 100% after training complete

Under the supervision of the Team Lead, the Customer Service Representative responds to calls related to insurance claims (automotive glass breakage) while maintaining the highest quality standards of our organization. Using the scripts and systems available to them, they assist customers with their questions and concerns and recommend solutions according to their needs.

What You'll Bring:

  • 1+ yrs of experience in a call center/customer service capacity

  • Experience with insurance claims or insurance companies is a big plus

  • Proficient in English and French (written and spoken)

  • Comfortable using different computer systems and platforms

  • Legal Work Authorization in Canada

  • Resident of the Greater Montreal area

  • Available to work variable hours including Monday-Friday 7am-9am and Saturday 8am-5pm

What We Offer:

  • Full paid, in-person training (12 days full-time at our Laval office)

  • 100% remote work after training and the support of a professional and inspiring team

  • Base hourly rate + performance bonus

  • Possibility of extension/permanent hire beyond initial contract

Agent(e) Service ClientTravail 100% a distance une fois la formation complete

Sous la supervision de son chef d'equipe, le/la titulaire du poste reponds aux appels lies aux reclamations d'assurance (bris de vitres automobiles) en respectant les hauts standards de qualite de notre organisation. En utilisant les scripts et les systemes a sa disposition, il/elleassiste les clients avec leurs questions et preoccupations et recommande les solutions appropriees a leurs besoins.

Profil recherche :

  • 1+ experience en centre d`appels / service a la clientele est un atout

  • Une experience en Assurances constitue un atout important

  • Bilingue (Francais ET anglais de niveau intermediaire/avance)

  • Aisance a naviguer entre differentes applications informatiques

  • Autorisation de travailler legalement au Canada

  • Resident(e) du Grand Montreal

  • Flexible pour travailler sur horaires variables dans les plages suivantes: L-V entre 7h-21h, Samedi 8h-17h

Ce que nous offrons :

  • Formation complete, en presentiel, remuneree (12 jours a temps plein a nos bureaux de Laval)

  • Travail 100% a distance par la suite avec le soutien continu d'une equipe professionnelle et inspirante

  • Salaire de base + Bonus de performance

  • Possibilite d'extension / permanence au-dela du mandat (a determiner)

  • Travail a distance apres la formation completee

#LI-AS1

#DBCORP

#REMOTE

What Driven Brands employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Driven Brands

Sourced by ZipRecruiter

Driven Brands, headquartered in Charlotte, NC, US, is a leading automotive aftermarket services company. With its website drivenbrands.com providing a wealth of information about the services it offers, it's evident that the company is committed to providing top-notch services in the automotive industry. This enterprise, founded in 2006, vast portfolio features some of the most recognizable brands in the auto repair, maintenance, and car wash world - including Meineke Car Care Centers, MAACO, 1-800 Radiator & A/C, and more. The company's core mission is to provide comprehensive and high-quality automotive services to meet the diverse needs of its customer base. With a broad network that includes over 3,000 centers across the United States and Canada, Driven Brands has served millions of customers, a testament to its standing in the auto service industry.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2006

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