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Assistant Csr Jobs in Quebec (NOW HIRING)

Bmo

Customer Service Representative

Montreal, QC · On-site

Retail Banking Sales & Service Kickstart Your Banking Career as a PartTime Customer Service Representative! Are you passionate about helping others and making a real impact-while building a future in ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Lebeau Vitres d'autos

As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...

Bmo

Customer Service Representative

Gatineau, QC

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Bmo

Customer Service Representative

Terrebonne, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

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Assistant Csr information

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Representative, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an Assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What are Assistant CSRs?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in Quebec? The most popular types of Csr jobs in Quebec are:
What cities in Quebec are hiring for Assistant Csr jobs? Cities in Quebec with the most Assistant Csr job openings:
Assistant Csr jobs near you
Customer Service Representative

Customer Service Representative

Altasciences

Montreal, QC • On-site

Part-time

Posted 7 days ago

Altasciences rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

51st of 103 rated laboratories

Job description

Your New Company!
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.


What You'll Do Here

  • Ensure the confidentiality of clinical trial participants and sponsors is respected.

  • Maintain and advocate a high level of customer service and quality within the department.

  • Review and understand all assigned actively enrolling studies.

  • Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.

  • Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.

  • Schedule screening and/or other clinical trial related appointments.

  • Update participant management software with volunteer demographics and medical history.

  • May confirm participant statuses and prepare/send check-in lists for clinical operations teams.

  • Strive to achieve study recruitment targets and departmental objectives.

  • Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.


What You'll Need to Succeed

  • High School Diploma required; college degree and related work experience preferred.

  • Previous experience in customer service call center

  • Excellent communication French and English

  • Knowledge of clinical research and medical terms an asset

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:

  • The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.

What We Offer

  • Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends

  • Schedules are in these time slots : Monday to Friday between 12:00pm and 8:00 pm, Saturday from 9:00 am to 5:00 pm and also Sunday from 10:00 am to 5:00pm

  • On-site at our Montreal location (1100 av. Beaumont)

  • Free-parking for employees

  • In front of Metro Acadie

Altasciences' Incentive Programs Include:

  • Training & Development Programs

  • Employee Referral Bonus Program

  • Annual Performance Reviews

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

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