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Crm System Administrator Jobs (NOW HIRING)

Stem Xpert

SAP CRM

Santa Clara, CA

... systems integration. Our tightly integrated offerings are tailored to each clients requirements and ... SAP CRM- Service Modules Location: Santa Clara, CA Duration: Long Term Description: At least 7 to 9 ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

This position is a cross-functional leadership role involving hands-on system knowledge, technical ... Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and ...

Sally Beauty

CRM Developer (Corporate) Remote Work where you thrive. This position is fully remote, providing ... Beauty Systems Group, branded as CosmoProf or Armstrong McCall stores, along with its direct sales ...

Mtholyoke

CRM Solutions Architect

South Hadley, MA

$103K/yr

Coordinate system and application upgrades with LITS and College Relations Data Services ... Salesforce Platform Administrator Certification required 2. Preferred * Understanding of Apex ...

Virtuous Software

General Manager, CRM +

Phoenix, AZ · On-site +1

As the flagship product within Virtuous, CRM+ is the system of record - and increasingly, the ... and administrator workflows, not just technical possibility * Set and track product KPIs that ...

True Religion

CRM Associate

El Segundo, CA · Hybrid

As the CRM Associate, you will support the team by executing the day-to-day production of marketing campaigns across email, SMS, and push. You will bring the CRM Manager's plans to life--building ...

Level.me

CRM Specialist

Austin, TX · On-site

$110 - $160/hr

You will own the CRM platform, the delivery logic and the execution across in-app messaging, email, push notifications and beyond. Marketing and editorial own the message. You own everything that ...

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Crm System Administrator information

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$11K

$74.5K

$112.5K

How much do crm system administrator jobs pay per year?

As of Sep 6, 2026, the average yearly pay for crm system administrator in the United States is $74,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a CRM system administrator?

CRM System Administrators are professionals responsible for managing and maintaining Customer Relationship Management (CRM) software within an organization. They configure the system to meet business needs, manage user accounts and permissions, ensure data integrity, and provide technical support to users. Their role often includes customizing workflows, generating reports, and integrating the CRM with other business applications. By optimizing the CRM system, they help improve customer data management and enhance overall business processes.

What are the key skills and qualifications needed to thrive as a CRM system administrator?

To thrive as a CRM System Administrator, you need a solid understanding of customer relationship management principles, database management, and typically a degree in computer science or a related field. Expertise in popular CRM platforms (such as Salesforce or Microsoft Dynamics), knowledge of data integration tools, and relevant certifications like Salesforce Administrator are highly valuable. Strong problem-solving skills, attention to detail, and effective communication set standout professionals apart in this role. These skills ensure optimal system performance, user satisfaction, and alignment between technology and business objectives.

What are some common challenges CRM system administrators face when managing data integrity across multiple departments?

CRM System Administrators often encounter challenges ensuring data consistency and accuracy when multiple departments input and access information. Differences in data entry standards, duplicate records, and incomplete information can create inconsistencies. To address these, administrators typically implement standardized processes, regular data audits, and user training sessions. Collaboration with department leads is essential to maintain best practices and resolve any cross-functional data issues promptly.

What is the difference between Crm System Administrator vs Crm Support Specialist?

AspectCrm System AdministratorCrm Support Specialist
CredentialsTypically requires certifications like Microsoft Dynamics or Salesforce admin certificationsMay hold similar certifications but often focuses on user support and troubleshooting
Work EnvironmentWorks closely with IT and management to maintain CRM systemsProvides end-user support and training within the organization
Employer & Industry UsageCommon in organizations with complex CRM needs, including sales and marketing teamsFound in companies needing user support and system troubleshooting

The Crm System Administrator primarily manages and maintains the CRM platform, ensuring its optimal performance, while the Crm Support Specialist focuses on assisting users, resolving issues, and providing training. Both roles require CRM knowledge but differ in scope and responsibilities.

What skills do you need to be a CRM System Administrator?

A CRM System Administrator needs strong technical skills in CRM platforms such as Salesforce or Microsoft Dynamics, along with knowledge of database management and system configuration. They should have problem-solving abilities, good communication skills, and familiarity with data security and user management. Certifications like Salesforce Certified Administrator can also enhance job prospects.
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Crm System Administrator jobs near you
Infographic showing various Crm System Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,500 per year, or $35.8 per hour.

Customer Service Manager/CRM Contract Manager

Ohio Department of Taxation

Cleveland, OH • On-site

Full-time

Posted 10 days ago

Key responsibilities

  • Manage the daily operations of the Customer Service Center to ensure efficient and professional customer service.

  • Supervise Customer Service Center staff, including planning, directing work assignments, evaluating performance, and providing training.

  • Serve as the agency's subject matter expert for the CRM system, analyze its functionality, and recommend improvements.

Job description

You are required to submit your resume as an attachment with your online employment application.

What You'll Do:

Responsibilities of the Customer Service Manager/CRM Contract Manager position include but are not limited to:

  • Manages the daily operations of the Customer Service Center ensuring efficient, professional and consistent customer service.

  • Supervises Customer Service Center staff.  Plans, directs, and manages work assignments and work progress. Provides direction, evaluates staff, identifies staff training needs, coaches and trains staff.

  • Develops and maintains Customer Service Center procedures and processes to improve customer service, productivity, response times and overall effectiveness.

  • Ensures customer service provided complies with Ohio Lottery Commission Customer Service Standards.

  • Monitors Customer Service Center performance and operational metrics, identifying trends, service issues and opportunities for improvement.

  • Serves as the agency Customer Relationship Management system (CRM) subject matter expert.

  • Analyzes and evaluates CRM functionality and business processes and recommends improvements to enhance customer service, employee efficiency, reporting and system utilization.

  • Participates in strategic planning and process improvement initiatives involving the Customer Service Center and CRM.

  • Serves as CRM System Contract Manager.

    • Manages the CRM system contract. 

    • Enforces all components of contract.

    • Develops contract monitoring plans.

    • Establishes vendor performance measures and requirements.  Ensures vendor is meeting service level agreements.  Holds vendor accountable and ensures vendor performs according to expectations.  Ensures compliance with contractual requirements and deliverables.  Monitors vendor performance and contractual obligations including service levels, system availability, issue resolution, project milestones and deliverables.

    • Demonstrates deep understanding of and remains up-to-date with contract.

  • Serves as primary agency liaison to CRM system vendor for entire agency.  Coordinates the identification, documentation and resolution of vendor and CRM-related issues and escalates critical issues to senior leadership and vendor representatives when necessary.  Coordinates communications with vendor.  Facilitates ongoing business needs with vendor.  Collaborates with vendor and agency stakeholders to coordinate CRM system enhancements, upgrades, configuration changes and implementation of new functionality. Participates in user acceptance testing.

  • Serves as CRM liaison to agency users, Regional Sales Offices and other Ohio Lottery Offices.  Ensures proper CRM implementation and usage by users.  Facilitates communications between CRM vendor, Customer Service Center, IT staff and other Ohio Lottery Offices to ensure system functionally aligns with operational needs.  Answers questions and resolves issues.  Trains users.

  • Performs other duties and works on special projects as directed.

Official State of Ohio Classification:  Program Administrator 3 (63124)

5 years training or 5 years experience in business administration, management or public administration. 
-Or completion of undergraduate core program in business administration, management or public administration; 36 months training or 36 months experience in supervisory, administrative &/or managerial position. 
-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 months training or 36 months experience in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development. 
-Or 1 year experience as Program Administrator 2, 63123. 
-Or equivalent of Minimum Class Qualifications For Employment noted above. 
Job Skills: Program Management, Computer Literacy, Customer Service, Management, Customer Focus, Leading Others, Responsiveness

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