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Crm Technical Lead Jobs (NOW HIRING)

Eastport Holdings

CRM Manager

Pittsburgh, PA · On-site

... technical lead for lifecycle marketing programs. Key Responsibilities The CRM Manager leads CRM ... strategy and execution, aligning data-driven marketing with client goals to drive customer ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive customer engagement, retention and loyalty for our online casino product. You will be a key member ...

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How much do crm technical lead jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for crm technical lead in the United States is $67.26, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $85.58 per hour, depending on experience, location, and employer.

How does a CRM Technical Lead typically collaborate with cross-functional teams to deliver successful projects?

A CRM Technical Lead works closely with business analysts, project managers, developers, and end users to ensure CRM solutions align with business objectives. They often facilitate communication between technical and non-technical stakeholders, translate business requirements into technical specifications, and oversee project delivery. This collaboration is crucial for addressing any integration or customization challenges, ensuring that solutions meet user needs and that projects are delivered on time and within scope.

What are the key skills and qualifications needed to thrive as a CRM Technical Lead, and why are they important?

To thrive as a CRM Technical Lead, you need deep expertise in CRM platforms (such as Salesforce or Microsoft Dynamics), software development, and solution architecture, typically backed by a relevant degree and industry certifications. Proficiency with integration tools, APIs, data migration utilities, and CRM-specific languages (like Apex or JavaScript) is essential. Strong leadership, problem-solving, and communication skills help you guide teams and collaborate with stakeholders. These skills ensure successful CRM implementations, optimal system performance, and alignment of technical solutions with business objectives.

What are CRM Technical Leads?

CRM Technical Leads are professionals who oversee the technical implementation and management of Customer Relationship Management (CRM) systems within an organization. They are responsible for designing, customizing, and integrating CRM solutions to meet business needs, while also leading technical teams and collaborating with stakeholders. Their duties often include system architecture planning, troubleshooting, ensuring data integrity, and optimizing CRM performance. CRM Technical Leads typically have strong expertise in CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot, as well as project management and leadership skills.

What is the difference between Crm Technical Lead vs Crm Developer?

AspectCrm Technical LeadCrm Developer
CredentialsTypically requires certifications like Microsoft Certified: Dynamics 365Often requires certifications but less advanced, such as Microsoft Certified: Dynamics 365 Fundamentals
Work EnvironmentLeads technical teams, manages projects, and collaborates with stakeholdersFocuses on coding, customizing, and implementing CRM solutions
Industry UsageUsed in organizations implementing or maintaining CRM systems, especially Dynamics 365Primarily involved in development and customization tasks within CRM projects

The Crm Technical Lead oversees CRM projects, manages technical teams, and ensures successful implementation, while the Crm Developer focuses on coding, customizing, and developing CRM solutions. Both roles require technical skills and certifications, but the lead role involves more leadership and project management responsibilities.

Who are the top companies hiring for Crm Technical Lead jobs? The top employers for Crm Technical Lead jobs are:
Crm Technical Lead jobs near you
Salesforce Technical Lead (Ascend CRM)

Salesforce Technical Lead (Ascend CRM)

Art Institute of Chicago

Chicago, IL • On-site

Full-time

PTO

Posted 18 days ago

Art Institute Of Chicago rating

5.3

Company rating: 5.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

24th of 29 rated museums

Job description

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity.
About the Department
The Revenue Systems team oversees the administration of the museum's revenue data ecosystem. This includes: Gateway Galaxy ticketing, The Raiser's Edge, Kindsight ascend, ChainDrive, and Shopify as well as integrations with these systems.
Position Summary
The Salesforce Technical Lead plays a critical technical role in the implementation, strategy, execution, and management of ascend at the organization. This individual enhances existing operations and processes across the organization, offering technical expertise to support ascend CRM from implementation through user adoption and ongoing system maintenance. This person will be a champion for optimal CRM deployment and usage and will help develop a mindset of shared ownership and responsibility for constituent management throughout the organization. This role will report to the Executive Director of Revenue Systems & Business Intelligence.
Responsibilities
  • Serve as the organization's designated "Technical Owner" of ascend.
  • Provide technical leadership on best practices to use ascend's functionality effectively based on organizational business needs.
  • Maintain knowledge of Salesforce and ascend product updates and releases and assess their impact on the organization.
  • Oversee vendor relationships, including service level agreements and support expectations.
  • Manage the application lifecycle, including implementation of service packs, updates, testing, deployments, and ongoing system maintenance.
  • Manage technical aspects of system optimization, scalability, custom metadata, and custom settings within ascend.
  • Develop and maintain custom Salesforce solutions including objects, fields, workflows, validation rules, process automations, Apex classes, and triggers.
  • Design and maintain user interfaces using Dynamic Forms, Visualforce, and Lightning Web Components.
  • Troubleshoot technical issues and provide ongoing platform support and system administration.
  • Collaborate with staff and vendors to support integrations between ascend and other organizational systems while maintaining data confidentiality, integrity, and security.
  • Document technical specifications, maintain system documentation, and monitor system health, risks, and opportunities.
  • Support internal power users and coordinate planning, testing, deployment, and support of new ascend functions and related tools.

Qualifications
  • Bachelor's degree or equivalent relevant experience.
  • A minimum of 5 years of experience providing technical administration of revenue processing and/or CRM systems at a nonprofit organization.
  • Experience with Salesforce.
  • Knowledge of Salesforce administration, customization, and development.
  • Salesforce Certified Platform Administrator.
  • Salesforce Certified Platform Developer.
  • Salesforce Certified Platform Developer II preferred.
  • Salesforce Certified Platform App Builder preferred.
  • Experience with ascend is preferred.
  • Experience with Gateway Galaxy preferred.
  • Ability to develop custom objects, workflows, validation rules, Apex classes, and process automations.
  • Experience with Dynamic Forms, Visualforce, and Lightning Web Components.
  • Strong troubleshooting and problem-solving skills.
  • Ability to manage system integrations and maintain data confidentiality, integrity, and security.
  • Strong communication and collaboration skills with staff, vendors, and stakeholders.
  • Ability to manage multiple projects, updates, and ongoing maintenance activities.
  • Ability to document technical specifications and maintain accurate system documentation.
  • Knowledge of CRM best practices and application lifecycle management.
  • Ability to support and train internal power users.

Physical Requirements
  • Occasional after-hours work may be necessary for system updates, testing, or issue resolution.

Compensation & Benefits
Please click on the links below to view our competitive, comprehensive benefits package:
  • Hiring Range: $75,000 - $90,000

The expected hiring range is an estimated amount for positions based on the grade. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.
  • Benefits
  • PTO Overview
  • Job Classification: Full time staff
  • Employment Category: Exempt
  • Grade Level: 9

If you are accessing this listing from a third party, not all links to salary and benefits information may work. Please visit our career page at saic/artic.edu/employment for complete information
Application Instructions
Please submit your resume and cover letter to be considered for this position.
Union
This position is part of a bargaining unit represented by AFSCME Council 31.
Accessibility
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:
Accessibility Accommodation for Applicants
Equal Opportunity Statement
The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals compliant with federal and state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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