Data-Core Systems, Inc. is a provider of information technology, consulting, and business process ... Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Lead to be a part of our ...
Data-Core Systems, Inc. is a provider of information technology, consulting, and business process ... Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Lead to be a part of our ...
CRM Administrator - Microsoft Dynamics 365
Ann Arbor, MI · On-site
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Conduct regular system access audits. What You'll Do Michigan Language Assessment is seeking a qualified CRM Administrator for Microsoft Dynamics 365 to join our innovative team. The person in this ...
New
CRM Administrator - Microsoft Dynamics 365
Ann Arbor, MI · On-site
$75K - $88K/yr
Conduct regular system access audits. What You'll Do Michigan Language Assessment is seeking a qualified CRM Administrator for Microsoft Dynamics 365 to join our innovative team. The person in this ...
New
Monitor CRM workflows and business processes to ensure data accuracy and system performance. * Assist with creating reports and dashboards that support business decisions. * Train and support ...
Monitor CRM workflows and business processes to ensure data accuracy and system performance. * Assist with creating reports and dashboards that support business decisions. * Train and support ...
Monitor CRM workflows and business processes to ensure data accuracy and system performance. * Assist with creating reports and dashboards that support business decisions. * Train and support ...
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Crm System Administrator information
See salary details
$11K - $20.2K
0% of jobs
$20.2K - $29.5K
0% of jobs
$29.5K - $38.7K
0% of jobs
$47.2K is the 25th percentile. Wages below this are outliers.
$38.7K - $47.9K
27% of jobs
The median wage is $55.7K / yr.
$47.9K - $57.1K
27% of jobs
$57.1K - $66.4K
0% of jobs
$66.4K - $75.6K
4% of jobs
$75.6K - $84.8K
6% of jobs
$84.8K - $94K
6% of jobs
$100.2K is the 75th percentile. Wages above this are outliers.
$94K - $103.3K
6% of jobs
$103.3K - $112.5K
23% of jobs
$11K
$74.5K
$112.5K
How much do crm system administrator jobs pay per year?
What are the key skills and qualifications needed to thrive as a CRM system administrator?
What is a CRM system administrator?
What are some common challenges CRM system administrators face when managing data integrity across multiple departments?
What is the difference between Crm System Administrator vs Crm Support Specialist?
| Aspect | Crm System Administrator | Crm Support Specialist |
|---|---|---|
| Credentials | Typically requires certifications like Microsoft Dynamics or Salesforce admin certifications | May hold similar certifications but often focuses on user support and troubleshooting |
| Work Environment | Works closely with IT and management to maintain CRM systems | Provides end-user support and training within the organization |
| Employer & Industry Usage | Common in organizations with complex CRM needs, including sales and marketing teams | Found in companies needing user support and system troubleshooting |
The Crm System Administrator primarily manages and maintains the CRM platform, ensuring its optimal performance, while the Crm Support Specialist focuses on assisting users, resolving issues, and providing training. Both roles require CRM knowledge but differ in scope and responsibilities.
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Other
Re-posted 7 days ago
Job description
Our client is a roadway system, and as a part of their digital transformation, they are implementing a solution based on SAP BRIM & Microsoft Dynamics CE.
Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Lead to be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team.
Roles & Responsibilities:
- Study and understand the client's current, plus desired, Microsoft CE application, configurations, and technologies.
- Coordinate changes and designs to the CBOS and UBOS, plus the client's other technologies, ensuring they meet the client's needs and follow standards and policies.
- Architect and build a roadmap for delivery.
- Assign work and manage and mentor a team of CRM and full-stack developers.
- Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
- Advise the client's leadership on current trends in Microsoft CE applications and functionalities.
- Act as a subject matter expert and represent the client in meetings and reports with stakeholders.
- Raise concerns and potential issues to the client's leadership with sufficient detail for decision-making.
- Architect and develop Microsoft CE customizations and configurations to meet the client's functionality needs.
- Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
- Act as an expert for Data Migration to Microsoft CRM.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client. This documentation shall follow the format and/or templates as instructed by the client.
- Adhere to and follow all clients' standards, policies, and procedures.
- Perform tasks and other duties as related to this position and role, and assigned by the client.
Required Skills & Experience:
- 10 years of Microsoft CE application software systems implementation experience.
- 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, and Reporting Services.
- 5 years as a Microsoft-certified FastTrack solution architect for business applications.
- 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
- Delivered 2 projects as a certified FastTrack project for Business Applications.
- Delivered 1 successful implementation leveraging AI technologies to enhance customer service operations, including the development and implementation of AI-driven chatbots and virtual assistants, leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
- Hands-on experience with Dynamics Contact Center solution deployment, including the ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
- Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
- Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
- Proven implementation experience in developing integrations with ERP systems and data repositories.
- Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), and ChatBOT functions enabled.
- Strong understanding of the Human Centered Design Approach for product development
- Proficient in the Microsoft ADO Testing Module.
Preferred Certifications & Education Qualifications:
- Bachelor's degree in business management or information systems. An equivalent combination of education and/or experience may be accepted.
- Microsoft MVP for the award category of Business Applications and technology area of Customer Experience, and/or Power Apps, and/or CoPilot Studio.
- 5+ years as a Microsoft-certified solution architect for business applications.
- Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
- Microsoft Dynamics-related Certifications.
- An equivalent combination of education and/or experience may be accepted.
We are an equal opportunity employer.
#Dice
About Data-Core Systems
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Philadelphia, PA, US
Year founded
1988