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Crm Architect Jobs (NOW HIRING)

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic. Troubleshoot system issues and support continuous improvement of CRM and contact center platforms. Coordinate ...

W3R

CRM Application Architect | 502984

Plano, TX · On-site

CW CRM Application Architect Duration: 10 months' contract with extension Location: Plano, TX 75024 Mode of Interview: Phone and Onsite Description: Contribute to an overall strategic plan for the ...

Colgate-Palmolive Company

CRM Manager

Overland Park, KS · On-site

$96K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hill's is seeking an experienced Customer Relationship Management (CRM) Manager to join our Integrated Brand Experience team! You will report to the Director, CRM, and & CX. You will be leading ...

Greystone Roofing & Construction

CRM Director

Aubrey, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CRM Director will play a pivotal role in driving our customer relationship management strategies, optimizing client engagement, and supporting our mission to provide top-tier roofing solutions.

Posted today

Greystone Roofing & Construction

CRM Director

Aubrey, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CRM Director will play a pivotal role in driving our customer relationship management strategies, optimizing client engagement, and supporting our mission to provide top-tier roofing solutions.

New

TEKsystems

CRM Administrator

Overland Park, KS · Hybrid

$43.27 - $57.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CRM Administrator / IT AnalystOverview We are seeking a highly motivated CRM Administrator to serve as the primary owner of our CRM platform and business systems. This role will be responsible for CR ...

Washington Nationals

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

Sonsoft Inc

Sugar CRM

Sunnyvale, CA

Preferred At least 1 years of experience in Sugar CRM At least 1 year of experience with Object ... current software architecture Perform design and code reviews regularly At least 1 year of ...

Jobsbridge

Microsoft CRM Dynamics

Walnut Creek, CA

Contribute to the functional design and architecture of CRM development as well as integration points. Ability to participate in Agile/SCRUM based development and collaborate with Project Managers.

OC Sports and Entertainment

CRM Analyst

Anaheim, CA

$84K - $94K/yr

CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job-related ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Position Overview We are seeking a detail-oriented and organized CRM Coordinator to support the bank's customer relationship management (CRM) programs and marketing project coordination efforts ...

Salas O'Brien

CRM Coordinator

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CRM Coordinator At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That's why we ...

krg technology inc

CRM Developer

Redmond, WA · On-site

Fulltime / Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience. Experienced configuring the application to meet a client ...

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Crm Architect information

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$57

$75

$89

How much do crm architect jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for crm architect in the United States is $75.48, according to ZipRecruiter salary data. Most workers in this role earn between $68.99 and $80.53 per hour, depending on experience, location, and employer.

What does a crm architect do?

A CRM Architect designs, develops, and oversees customer relationship management (CRM) systems to ensure they align with business objectives. They work closely with stakeholders to define requirements, create scalable solutions, and integrate CRM platforms with other enterprise systems. Their role involves selecting appropriate technologies, ensuring data integrity, and optimizing CRM strategies for improving customer engagement and business efficiency.

What are the key skills and qualifications needed to thrive in the crm architect position, and why are they important?

To thrive as a CRM Architect, you need deep expertise in CRM platforms (such as Salesforce, Microsoft Dynamics, or SAP CRM), advanced solution design, and a strong background in systems integration, typically supported by a relevant IT degree or certifications. Familiarity with CRM customization tools, data migration utilities, and official certifications (e.g., Salesforce Certified Technical Architect) is common and often preferred by employers. Standout soft skills include excellent communication, stakeholder management, analytical thinking, and the ability to translate business requirements into technical solutions. These abilities are essential for ensuring CRM systems are robust, scalable, and aligned with organizational goals while fostering effective collaboration between technical and business teams.

What are some typical challenges faced by crm architects, and how can they address them?

CRM Architects often encounter challenges such as integrating new CRM solutions with legacy systems, managing data quality across disparate sources, and aligning the technology with evolving business processes. To overcome these, successful CRM Architects employ strong project management skills, stay updated on the latest CRM features and best practices, and proactively engage with stakeholders to gather comprehensive requirements. They also prioritize clear documentation and scalable architecture to minimize future issues. Addressing these challenges effectively ensures smooth CRM implementations and ongoing system optimization for the organization.

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Crm Architect jobs near you
Infographic showing various Crm Architect job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $157,000 per year, or $75.5 per hour.

CRM Lead

Hudson Manpower

San Jose, CA • On-site

Contractor

Re-posted 9 days ago

Job description

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job Description
Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
Train and mentor client-side users and IT staff on new features, best practices, and incident management.
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
Required Skills:-
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills:
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

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