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Credit Collections Manager Jobs in Virginia (NOW HIRING)

NC SECU

$16.50 - $22.50/hr

... management of accounts in the active collections cycle (typically 90 to 180 days past due(dpd) for consumer loans and credit cards and 1-120 dpd for Mortgage and Home Equity) across various loan ...

Beacon Credit Union

Collections Agent

Lynchburg, VA · On-site

$19.10/hr

Role The primary purpose of this position is to assist Beacon Credit Union to live out our mission ... Provide support for the collections department and branch managers in fulfilling customer requests ...

BH Media

Customer Service / Receivable Coordinator

Richmond, VA · On-site

$17.75 - $23.25/hr

... Credit & Collections. Job Responsibilities * Processes credit applications from new customers and submits them to manager for determination of credit status. * Maintains accurate account information ...

Beacon Credit Union

Collections Agent

Lynchburg, VA

$19.10/hr

Role The primary purpose of this position is to assist Beacon Credit Union to live out our mission ... Provide support for the collections department and branch managers in fulfilling customer requests ...

Rent-A-Center

Assistant Manager - Credit

Richmond, VA · On-site

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Rent-A-Center

Assistant Manager - Credit

VA · On-site

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

NC SECU

Experience at a top-tier credit union, bank/mortgage servicer or financial institution * Background managing work-from-home/hybrid collections or recovery contact center teams * Knowledge of recovery ...

Sparks Group

Sr Billing & Collections Clerk

Sterling, VA · Hybrid

$18.50 - $25.25/hr

As the Sr Billing & Collections Clerk, you will be responsible for accurate and efficient billing ... Serve as the primary point of contact for customer billing inquiries, manage credit card processing ...

C&F Finance

Collections Account Manager

Henrico, VA

The Account Manager should do this while representing C&F Finance Company in a professional and ... Courses in banking and credit and collection law are encouraged. Without a degree, equivalent ...

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Showing results 21-40

All JobsCredit Collections JobsCredit Collections Manager JobsCredit Collections Manager Jobs in Virginia

Credit Collections Manager information

See Virginia salary details

$54K

$86.4K

$125.9K

How much do credit collections manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for credit collections manager in Virginia is $86,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.
More about Credit Collections Manager jobs
What are the most commonly searched types of Credit Collections jobs in Virginia? The most popular types of Credit Collections jobs in Virginia are:
What are popular job titles related to Credit Collections Manager jobs in Virginia? For Credit Collections Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Credit Collections Manager jobs in Virginia look for? The top searched job categories for Credit Collections Manager jobs in Virginia are:
What cities in Virginia are hiring for Credit Collections Manager jobs? Cities in Virginia with the most Credit Collections Manager job openings:
Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $86,362 per year, or $41.5 per hour.

Collections Specialist

Taxing Authority Consulting Services

Martinsville, VA • On-site

$18/hr

Full-time

Posted 7 days ago

Job description

Description:

Description

Taxing Authority Consulting Services, P.C. is a Virginia law firm with a focus in its practice to serve only government entities in managing accounts receivable, tax assessments, and the general revenue cycle. Our firm’s extensive experience in collection, bankruptcy, and assessment matters offers our clients full-service representation related to their receivables.


Requirements

The Collections Specialist supports Taxing Authority Consulting Services’ Collections department, which performs the collections activities of delinquent tax accounts for Virginia government entities. This role is the face of the Collections Call Center which places and receives phone calls from delinquent taxpayers, sends collection letters, performs skip tracing on delinquent accounts, responds to correspondence, and supports the execution of forced collection actions as authorized by law on behalf of TACS’s clients.


Training Schedule: Mon-Fri 8:30 AM-5:30 PM

Work Schedule: Must be available to work an 8 hr shift between 8:00 AM- 6:30 PM.

Hourly Rate: $18 (potential to make up to $20 within the first 6 months)

Requirements:

Essential Duties and Responsibilities:

  • Call Center: Primarily handles all inbound calls and outbound dialer volume from past due taxpayers.
  • Negotiate Payment Plans: Work with debtors to arrange payment plans or settlements.
  • Resolve Issues: Address and resolve any disputes or complaints.
  • Contact Debtors: Reach out to entities who are past due with overdue payments via phone, email, or letters.
  • Record Keeping: Maintain detailed records of all communications and payments.
  • Monitor Accounts: Track delinquent tax accounts.
  • Perform skip-tracking activities to locate and contact debtors.
  • Reporting: Provide regular reports on the status of unpaid accounts and collection efforts.
  • Adheres to collection practices in compliance with all Virginia and Federal collection laws, including the Fair Debt Collection Practices Act, Gramm-Leach-Bliley Act, and the Fair Credit Reporting Act, as applicable.
  • Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills.
  • Negotiation skills to address payment terms and settlements.
  • Knowledge of billing procedures and collection techniques.
  • Familiarity with Federal, State, and Local tax laws affecting the collection of real estate, personal property, and business-related taxes.
  • Knowledge of Microsoft applications (Excel, Word) and computer skills.
  • Basic math skills with attention to detail.
  • Strong problem-solving skills.
  • Strong customer service, and time management skills.
  • Ability to perform tasks with minimal supervision.
  • Ability to handle difficult situations effectively and tactfully.
  • Ability to multi-task effectively.

Key Competencies

1. Communication

2. Ethical Practice

Qualifications:

  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Work Experience in a call center, customer service, or financial services environment
  • Ability to work with a team and independently.
  • Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Education and Experience:

  • High school diploma or GED; related coursework in business or related field a plus.
  • Experience working in a call center
  • Previous experience in collections, billing, or related field is preferred.
  • Bilingual a plus (English/Spanish)

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times.