Creative Co Op Jobs (NOW HIRING)

Job Summary:
Creative Co-Op, Inc. is seeking a Product Associate who will serve as the category-level product expert. This role involves maintaining product accuracy, ensuring quality control, and facilitating communication across various internal departments and external suppliers.
Responsibilities:
• Own assigned product categories end-to-end — developing deep familiarity with each item’s intent, materials, and construction, and serving as the go-to resource for product-related questions across all internal departments
• Maintain the accuracy and integrity of all item attribution for assigned categories, ensuring product information is correct, complete, and consistently reflects how the product is built and merchandised
• Proactively identify errors, inconsistencies, or gaps in product data before they surface downstream and take ownership of resolving them
• Serve as the primary internal liaison to agents and suppliers for product information, communicating clearly on specifications, updates, and corrections, and following through until issues are fully resolved
• Lead quality control for assigned products, including new item inspection, compliance review, and ongoing monitoring of items in the line; raise concerns early and escalate appropriately when standards are not met
• Stay current on compliance with requirements applicable to assigned product categories, ensure new and existing items meet all relevant standards
• Manage chargeback communications with vendors for quality-related issues, documenting findings clearly and following established processes to drive resolution
• Collaborate with Procurement on item setup, ensuring new products are entered accurately and that all required information is available before items are activated in the system
• Partner with Graphic Artists on catalog creation and development for assigned categories, providing accurate product knowledge, reviewing proofs for correctness, and serving as the category subject-matter expert throughout the production cycle
• Assist with replacement part approvals and orders in coordination with the company process
• Contribute to weekly and quarterly product claims reporting for assigned categories, including partnering with Inventory Control on item inspection, drop tests, and packing evaluations
• Ensure products are labeled, packaged, and tested in a timely manner and in accordance with all applicable laws
• Serve as a backup to other Product Associates during travel or PTO, ensuring continuity of coverage and service to the broader team
• Travel as needed for market, product review, supplier visits, or company business
• Other related duties as assigned
Qualifications:
Required:
• Bachelor’s degree in Merchandising, Marketing, Business, or a related field
• Prior experience with a Product Information Management (PIM) system, product catalog workflows, and/or product compliance processes
• Strong attention to detail combined with the ability to see the bigger picture
• Ability to think independently and exercise sound judgment on product integrity
• Strong cross-functional communication skills — written and verbal
• Ability to plan, prioritize, and manage multiple projects simultaneously in a fast-moving environment
• Analytical mindset with the ability to balance data and product intuition
• Proficiency in Microsoft Excel and the broader Microsoft Office Suite
• A sense of urgency and personal accountability
• Ability to lift up to 35lbs on a consistent basis
• Ability and willingness to travel as needed
Preferred:
• Prior work experience in the gift, home décor, furniture, lighting, or design industry
Company:
At Creative Co-Op, passion is at the heart of all we do - passion for product, passion for quality, and passion for customer success. Founded in 2001, the company is headquartered in Memphis, USA, with a team of 51-200 employees. The company is currently Growth Stage.