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Costco Service Operations Advisor Jobs (NOW HIRING)

ZT Automotive

Service Operations Advisor

Houston, TX · On-site

Job Type Full-time Description ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent ...

ZT Auto

Service Operations Advisor

Houston, TX · On-site

ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent scheduling, and revenue-focused ...

Cardone Ventures

Operations Advisor

Scottsdale, AZ · On-site

$110K - $140K/yr

Fully Onsite POSITION SUMMARY The Home Services Advisor is responsible for business operational advisory and consulting of 12-15 Cardone Ventures clients and the daily review and monitoring of their ...

PNC Bank

Operations Advisor

Akron, OH · On-site

$45K - $81K/yr

Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. * Establishes and monitors ...

DriveTime

Sales & Operations Advisor

Taylor, MI · On-site

$53K/yr

In addition to customer engagement, the Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to ...

GHJ

AI Strategy & Operations Advisor

Los Angeles, CA · On-site

$150 - $200/hr

... service delivery * Partner with technology vendors and internal IT to evaluate, select, and ... Build internal AI capability by advising on hiring profiles, team structures, and upskilling ...

DriveTime

Sales & Operations Advisor

Saint Louis, MO

$53K/yr

In addition to customer engagement, the Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to ...

DriveTime

Sales & Operations Advisor

Morrow, GA

$53K/yr

In addition to customer engagement, the Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to ...

DriveTime

Sales & Operations Advisor

Fairfield, OH

$53K/yr

In addition to customer engagement, the Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to ...

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Costco Service Operations Advisor information

See salary details

$30.5K

$78.4K

$147K

How much do costco service operations advisor jobs pay per year?

As of Jun 6, 2026, the average yearly pay for costco service operations advisor in the United States is $78,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a Costco Service Operations Advisor job?

A Costco Service Operations Advisor is responsible for ensuring efficient daily operations, supporting customer service functions, and assisting with process improvements. They work closely with various departments to enhance service delivery and address operational challenges. This role may also involve analyzing performance metrics, recommending solutions, and implementing best practices to optimize workflow. Strong communication and problem-solving skills are essential to succeed in this position.

What are the key skills and qualifications needed to thrive in the Costco Service Operations Advisor position, and why are they important?

To thrive as a Costco Service Operations Advisor, you need a solid understanding of retail operations, customer service best practices, and problem-solving skills, often supported by experience in merchandising or service management. Familiarity with point-of-sale (POS) systems, inventory management software, and standard office productivity tools is typically required. Outstanding interpersonal skills, leadership ability, and adaptability help individuals excel in fast-paced, member-focused environments. These competencies are essential for ensuring operational efficiency, exceptional member satisfaction, and effective collaboration with cross-functional teams.

What are the typical day-to-day responsibilities of a Costco Service Operations Advisor?

As a Costco Service Operations Advisor, your daily responsibilities include monitoring service operations, resolving member issues, and ensuring that tills and service desks operate smoothly and efficiently. You will coordinate with department supervisors, mentor team members, and implement best practices to maintain high standards of member satisfaction. The role requires a proactive approach to problem-solving and a focus on continuous improvement in service delivery. Advisors also help train new staff, track key performance indicators, and take part in periodic reviews to improve operational processes.

More about Costco Service Operations Advisor jobs
What cities are hiring for Costco Service Operations Advisor jobs? Cities with the most Costco Service Operations Advisor job openings:
What are the most commonly searched types of Costco Service Operations Advisor jobs? The most popular types of Costco Service Operations Advisor jobs are:
What states have the most Costco Service Operations Advisor jobs? States with the most job openings for Costco Service Operations Advisor jobs include:
What job categories do people searching Costco Service Operations Advisor jobs look for? The top searched job categories for Costco Service Operations Advisor jobs are:
Costco Service Operations Advisor jobs near you
Infographic showing various Costco Service Operations Advisor job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,414 per year, or $37.7 per hour.

Service Operations Advisor

ZT Automotive

Houston, TX • On-site

Full-time

Posted 8 days ago

Job description

Job Type
Full-time
Description
ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent scheduling, and revenue-focused service recommendations.
This role serves as a primary connection between the Service Department and its customers, leveraging CRM systems, AI-assisted communication tools, and dealership platforms to deliver timely, accurate, and professional service coordination.
We are seeking an experienced, high-performing individual who thrives in a fast-paced, results-driven environment and is committed to long-term career growth within a growing organization.
Responsibilities
  • Maintain a friendly, professional demeanor while assisting customers with vehicle service and maintenance needs.
  • Timely answer inbound phone calls and texts, including interactions supported by AI communication tools.
  • Conduct outbound calls to drive appointment scheduling and follow-up activity.
  • Efficiently schedule service and follow-up appointments based on customer needs and shop capacity.
  • Obtain and verify customer and vehicle information accurately.
  • Listen to customer needs and clearly document all vehicle symptoms exactly as described by the customer.
  • Review vehicle repair history and records to help determine recommended maintenance based on vehicle age, mileage, and history.
  • Recommend additional services, products, and maintenance solutions to support service sales and revenue targets.
  • Verify warranty and service contract coverage by examining records and documentation and explaining applicable provisions.
  • Provide expert product and service knowledge, directing customers to the appropriate dealership resources when needed.
  • Communicate with the Parts Department to coordinate and bring customers in for Special Order Parts (SOR) appointments.
  • Utilize CRM systems daily, accurately tracking and recording customer interactions to support efficient service operations.
  • Work collaboratively with other representatives in a team-oriented environment built on mutual respect.
  • Participate in team meetings and process development initiatives, fostering strong working relationships with colleagues and dealership management.

Requirements
  • Past experience as a Service Advisor, Lane Manager, Service Consultant, or similar role preferred.
  • Very energetic personality with a strong customer service mindset.
  • A desire for a long-term career with a growing organization.
  • Personal and professional integrity.
  • Strong communication, interpersonal, and organizational skills.
  • An attentive listener who values empathy and customer-focused service.
  • Strong computer skills and willingness to learn new programs.
  • Proficient with Microsoft Office, CDK, and CRM tools, with strong multitasking ability.
  • Dedicated work ethic with the ability to thrive in a fast-paced, results-driven environment.
  • Team player with enthusiasm, reliability, and a positive attitude.
  • Open to constructive feedback and committed to performance improvement and development.
  • Flexible with scheduling, including availability to work weekends and holidays.
  • Organized and detail-oriented, maintaining a clean and professional work environment.

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