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Costco Service Operations Advisor Jobs in Texas (NOW HIRING)

ZT Automotive

Service Operations Advisor

Houston, TX · On-site

Job Type Full-time Description ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent ...

ZT Auto

Service Operations Advisor

Houston, TX · On-site

ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent scheduling, and revenue-focused ...

Graphcore

People Operations Advisor

Austin, TX · On-site

Job Summary The People Operations Advisor - US will be responsible for delivering high-quality ... and structured service delivery Identify opportunities to improve efficiency, automation, and ...

Graphcore

People Operations Advisor

Austin, TX · On-site

Job Summary The People Operations Advisor - US will be responsible for delivering high-quality ... and structured service delivery Identify opportunities to improve efficiency, automation, and ...

LEIF JOHNSON FORD II LTD

SERVICE ADVISOR

Manor, TX · On-site

... service operations. If you move fast, think clearly, and love helping customers while driving ... advisor or automotive experience preferred This role is ideal for someone who thrives in a fast ...

Leif Johnson Ford, Inc.

SERVICE ADVISOR

Manor, TX · On-site

... service operations. If you move fast, think clearly, and love helping customers while driving ... advisor or automotive experience preferred This role is ideal for someone who thrives in a fast ...

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Costco Service Operations Advisor information

What is a Costco Service Operations Advisor?

A Costco Service Operations Advisor is responsible for ensuring efficient daily operations, supporting customer service functions, and assisting with process improvements. They work closely with various departments to enhance service delivery and address operational challenges. This role may also involve analyzing performance metrics, recommending solutions, and implementing best practices to optimize workflow. Strong communication and problem-solving skills are essential to succeed in this position.

What are the typical day-to-day responsibilities of a Costco Service Operations Advisor?

As a Costco Service Operations Advisor, your daily responsibilities include monitoring service operations, resolving member issues, and ensuring that tills and service desks operate smoothly and efficiently. You will coordinate with department supervisors, mentor team members, and implement best practices to maintain high standards of member satisfaction. The role requires a proactive approach to problem-solving and a focus on continuous improvement in service delivery. Advisors also help train new staff, track key performance indicators, and take part in periodic reviews to improve operational processes.

What are the key skills and qualifications needed to thrive as a Costco Service Operations Advisor?

To thrive as a Costco Service Operations Advisor, you need a solid understanding of retail operations, customer service best practices, and problem-solving skills, often supported by experience in merchandising or service management. Familiarity with point-of-sale (POS) systems, inventory management software, and standard office productivity tools is typically required. Outstanding interpersonal skills, leadership ability, and adaptability help individuals excel in fast-paced, member-focused environments. These competencies are essential for ensuring operational efficiency, exceptional member satisfaction, and effective collaboration with cross-functional teams.

What are the most commonly searched types of Costco Service Operations Advisor jobs in Texas?

The most popular types of Costco Service Operations Advisor jobs in Texas are:

What are popular job titles related to Costco Service Operations Advisor jobs in Texas?

For Costco Service Operations Advisor jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Costco Service Operations Advisor jobs in Texas look for?

The top searched job categories for Costco Service Operations Advisor jobs in Texas are:

What cities in Texas are hiring for Costco Service Operations Advisor jobs?

Cities in Texas with the most Costco Service Operations Advisor job openings:

Costco Service Operations Advisor jobs near you
Infographic showing various Costco Service Operations Advisor job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Operations Advisor

ZT Automotive

Houston, TX • On-site

Full-time

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent scheduling, and revenue-focused service recommendations.
This role serves as a primary connection between the Service Department and its customers, leveraging CRM systems, AI-assisted communication tools, and dealership platforms to deliver timely, accurate, and professional service coordination.
We are seeking an experienced, high-performing individual who thrives in a fast-paced, results-driven environment and is committed to long-term career growth within a growing organization.
Responsibilities
  • Maintain a friendly, professional demeanor while assisting customers with vehicle service and maintenance needs.
  • Timely answer inbound phone calls and texts, including interactions supported by AI communication tools.
  • Conduct outbound calls to drive appointment scheduling and follow-up activity.
  • Efficiently schedule service and follow-up appointments based on customer needs and shop capacity.
  • Obtain and verify customer and vehicle information accurately.
  • Listen to customer needs and clearly document all vehicle symptoms exactly as described by the customer.
  • Review vehicle repair history and records to help determine recommended maintenance based on vehicle age, mileage, and history.
  • Recommend additional services, products, and maintenance solutions to support service sales and revenue targets.
  • Verify warranty and service contract coverage by examining records and documentation and explaining applicable provisions.
  • Provide expert product and service knowledge, directing customers to the appropriate dealership resources when needed.
  • Communicate with the Parts Department to coordinate and bring customers in for Special Order Parts (SOR) appointments.
  • Utilize CRM systems daily, accurately tracking and recording customer interactions to support efficient service operations.
  • Work collaboratively with other representatives in a team-oriented environment built on mutual respect.
  • Participate in team meetings and process development initiatives, fostering strong working relationships with colleagues and dealership management.

Requirements
  • Past experience as a Service Advisor, Lane Manager, Service Consultant, or similar role preferred.
  • Very energetic personality with a strong customer service mindset.
  • A desire for a long-term career with a growing organization.
  • Personal and professional integrity.
  • Strong communication, interpersonal, and organizational skills.
  • An attentive listener who values empathy and customer-focused service.
  • Strong computer skills and willingness to learn new programs.
  • Proficient with Microsoft Office, CDK, and CRM tools, with strong multitasking ability.
  • Dedicated work ethic with the ability to thrive in a fast-paced, results-driven environment.
  • Team player with enthusiasm, reliability, and a positive attitude.
  • Open to constructive feedback and committed to performance improvement and development.
  • Flexible with scheduling, including availability to work weekends and holidays.
  • Organized and detail-oriented, maintaining a clean and professional work environment.

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