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POSITION SUMMARY

The Chief Operating Officer (COO) is directly responsible for developing and executing the internal operational strategies necessary to achieve the goals and objectives of Guidance Center of Lea County, Inc. (GCLC). The COO will ensure the internal daily planning, implementation, management, and oversight of the organization. The Chief Operating Officer will directly supervise organizational administrators and staff and will serve a variety of roles and responsibilities when critical positions are vacant. The Chief Operating Officer will work in collaboration and in partnership with the Chief Executive Officer (CEO) and the C-Suite leadership. The COO and CEO will have co-reporting responsibilities and will report directly to the Board of Directors.

RESPONSIBILITIES

To perform this position successfully, an individual must be able to perform each essential duty and other related duties to a level of professional excellence. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

• Regular attendance in the workplace is essential to this position.
• Must comply with GCLC Policies and Procedures and adhere to GCLC ethical standards.
• Provides day-to-day operational leadership and support to staff that mirrors the mission and core values of GCLC with the highest level of personal and professional integrity.
• Oversees, directs, and manages all day to day business operations and internal administrative staff of the organization.
• Develops, implements, and manages operational policies and procedures.
• Finds solutions to complex problems by breaking down complicated issues and communicating effectively to the BOD, C-Suite, and Staff.
• Develops and maintains effective communications and reporting to the BOD and collaborates effectively with C-Suite.
• Helps manage grant activity related to day-to-day operations, including financial auditing, overseeing outcomes and reporting.
• Works with certain board committees related to operations and helps manage expectations, in order to meet organizational goals.
• Ensures all legal and regulatory documents are filed, reported, audited and in compliance with laws and regulations for the organization.
• Works with C-Suite in managing and executing the strategic plan for the organization and has on-going strategic conversations and collaboration with C-Suite and BOD with regular data and reporting.
• Responsible for overseeing budgets, financial reporting, and fiscal accountability.
• Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled.
• Take action to improve performance and achieve financial goals.
• Responsible for oversight, input and developing best practices for Human Resources and related functions listed but not limited to; HR policies, procedures, documentation, on-boarding employee experience, culture, employee accountability, performance measures and evaluations, employee handbook, and compliance.
• Initiates and implements process improvement strategies relating to workflow, quality of programming, safety, and experience.
• Works with the CEO in the planning and formulation of the long-range goals of the organization.
• Ensure compliance with Medicaid, managed care, federal/state regulations, and organizational policies.
• Oversee risk management, safety, corporate compliance, and ethical operational practices.
• Ensures all programs and departments meet the short-term and long-range plans, and budgets based on defined agency goals and growth objectives as determined by the BOD and with collaborative input from the CEO.
• Provides timely, accurate, and complete reports to the BOD on agency performance and yields input from the CEO when compiling information.
• Represent GCLC in community initiatives and key collaborative groups.
• Support CEO in donor, grant, and board engagement by providing operational insights and reporting.

KNOWLEDGE AND QUALIFICATIONS

Education and Experience

• Bachelor’s degree in Business Administration, Finance, Economics, or closely related field which will provide knowledge of the principles, practices and administration of business and nonprofits
• 6+ years or the equivalent in experience of full-time progressively complex and responsible related work experience directly involved with operations, business, development, finance, or related area.
• A comprehensive understanding of Nevada’s nonprofit climate and related governmental agencies and community development. An understanding of criminology, and/or re-entry programming is also a plus.
• Demonstrated commitment to equity, human potential, and service.

Skills

The requirements listed below are representative of the basic knowledge, skill, and/or ability required.

• An enthusiasm and passion for people and serving the mission.
• A strong employment and/or service history that reflects leadership, managing high level operations, teams, and community engagement.
• Excellent communication and presentation skills.
• Demonstrated leadership ability, confidence, and executive presence.
• A team player, and strong problem-solving skills and emotional intelligence.
• Gain the trust and cooperation of others to effectively communicate concepts and ideas and to motivate and hold staff accountable.
• Analytical abilities are necessary to make sound decisions, logical interpretations, and to review and interpret financial statements and budgets.
• Outstanding interpersonal, written, and verbal communication skills and demonstrate professional and effective working relationships.
• Operate with proficiency a variety of office equipment to include an office computer, a variety of word processing, spreadsheets, analytical and data management, project management software, and applications as well as some graphic and presentation programs.
• Attend evening and weekend meetings and events as required.
• Organizing, processing, and maintaining information and documents in an orderly manner.
• Strong skill set in prioritizing, strategizing, meeting deadlines and following up on assignments and roles and responsibilities with minimum supervision.

LEVEL AND DEGREE OF SUPERVISION

Supervision provided by the CEO. Guidance on budget, administrative, and contractual matters related to service delivery provided by the CFO. Expected to be highly motivated and self-directed. Supervision includes weekly team meetings, Management committee meetings, Quality Improvement committee meetings and general staff meetings.

PHYSICAL REQUIREMENTS

• Ability to lift and move boxes up to 40 pounds.
• Work produces mental and visual fatigue due to sustained periods of concentration, working on a computer, working under pressure of deadlines and continual interruptions in concentration.
• While performing the duties of this job, the employee is regularly required to speak and interpret verbal communication.
• Regular and timely attendance is required. Flexible schedule to accommodate for occasional nights and weekends.