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Conversation Designer Jobs (NOW HIRING)

Checkr

AI Conversation Designer

Denver, CO

About the team/role We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents ...

GM Financial

Conversation Designer II

Arlington, TX · Hybrid

As a Conversation Designer II, you will shape engaging experiences for AI-driven Chatbots and IVR systems. You'll design intuitive dialog flows, validate functionality, and optimize language to ...

Sovos

Senior Conversation Designer

$104K - $111K/yr

As a Senior Conversation Designer, you will design and improve AI agents for customer support, ensuring effective and engaging interactions across various channels. Responsibilities : • Design ...

GM Financial

Conversation Designer II

Arlington, TX · On-site

As a Conversation Designer II, you will shape engaging experiences for AI-driven Chatbots and IVR systems. You'll design intuitive dialog flows, validate functionality, and optimize language to ...

Sovos

Senior Conversation Designer

Atlanta, GA · On-site

$98K - $104K/yr

As a Senior Conversation Designer, you will design and improve AI agents for customer support, ensuring effective and engaging interactions across various channels. Responsibilities : • Design ...

Checkr

AI Conversation Designer

Denver, CO · On-site

$90K - $112K/yr

About the team/role We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents ...

Sovos Compliance

Senior Conversation Designer

Hopkins, MN · On-site

$90K - $120K/yr

As a Senior Conversation Designer , you will own the design, content, and conversational UX of Sovos' customer-support AI agents, ensuring every customer interaction with our bots is accurate, on ...

Sovos Compliance

Senior Conversation Designer

Hopkins, MN · On-site

$90K - $120K/yr

As a Senior Conversation Designer , you will own the design, content, and conversational UX of Sovos' customer-support AI agents, ensuring every customer interaction with our bots is accurate, on ...

Sovos Compliance

Senior Conversation Designer

Hopkins, MN · On-site

$90K - $120K/yr

As a Senior Conversation Designer , you will own the design, content, and conversational UX of Sovos' customer-support AI agents, ensuring every customer interaction with our bots is accurate, on ...

TIAA

Sr. Conversation Designer

Dallas, TX · On-site

$126K - $177K/yr

The Senior Conversation Design role is responsible for helping to shape and craft simple ... In partnership with designers, product owners, and technologists, this position plays a critical ...

New

Sovos Compliance

Senior Conversation Designer

Hopkins, MN · On-site

$90K - $120K/yr

As a Senior Conversation Designer , you will own the design, content, and conversational UX of Sovos' customer-support AI agents, ensuring every customer interaction with our bots is accurate, on ...

TIAA

Sr. Conversation Designer

Chicago, IL · On-site

$126K - $177K/yr

The Senior Conversation Design role is responsible for helping to shape and craft simple ... In partnership with designers, product owners, and technologists, this position plays a critical ...

New

TIAA

Sr. Conversation Designer

Charlotte, NC · On-site

$126K - $177K/yr

The Senior Conversation Design role is responsible for helping to shape and craft simple ... In partnership with designers, product owners, and technologists, this position plays a critical ...

New

Bjak Sdn Bhd

Conversation Designer, HCI

New York, NY · On-site

Design conversational flows for AI interactions across chat, task completion, and assistant-guided workflows. * Define how the AI sets expectations, signals uncertainty, asks for input, and ...

TIAA

Dir, Principal Conversation Designer

Manhattan, NY · On-site

$167K - $247K/yr

TIAA is looking for Dir, Principal Conversation Designer to join Experience Design team. The Principal Conversation Design role is responsible for leading the effort to shape and craft simple ...

New

TIAA

Dir, Principal Conversation Designer

Iselin, NJ · On-site

$167K - $247K/yr

TIAA is looking for Dir, Principal Conversation Designer to join Experience Design team. The Principal Conversation Design role is responsible for leading the effort to shape and craft simple ...

New

TIAA

Dir, Principal Conversation Designer

Minneapolis, MN · On-site

$167K - $247K/yr

TIAA is looking for Dir, Principal Conversation Designer to join Experience Design team. The Principal Conversation Design role is responsible for leading the effort to shape and craft simple ...

TIAA

Dir, Principal Conversation Designer

New York, NY · On-site

$167K - $247K/yr

TIAA is looking for Dir, Principal Conversation Designer to join Experience Design team. The Principal Conversation Design role is responsible for leading the effort to shape and craft simple ...

New

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Conversation Designer information

See salary details

$31K

$56.7K

$86K

How much do conversation designer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for conversation designer in the United States is $56,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Conversation Designer position, and why are they important?

To thrive as a Conversation Designer, you should possess strong skills in UX writing, linguistics, and user experience design, often supported by a degree in communications, design, or a related field. Familiarity with prototyping tools (like Figma), conversation and chatbot platforms (such as Dialogflow, Microsoft Bot Framework, or Voiceflow), and knowledge of natural language processing technologies are highly valued. Outstanding collaboration, empathy, and analytical thinking help you design user-centric dialogues and work effectively across multidisciplinary teams. These combined skills ensure you can create engaging, effective conversational interfaces that meet both business objectives and user needs.

What does a typical day look like for a Conversation Designer, and how do they collaborate with other team members?

A typical day for a Conversation Designer involves crafting dialogue flows, writing conversational scripts, reviewing user feedback, and iterating on previous designs for chatbots or voice assistants. You’ll work closely with product managers, engineers, UX researchers, and sometimes marketing teams to align conversational experiences with overall business goals. Regular collaboration is expected—whether brainstorming user journeys, testing prototypes, or refining scripts based on data and research insights. This role offers a dynamic blend of creative writing, user research, and technical implementation, making cross-functional teamwork and communication essential to success.

What is a Conversation Designer job?

A Conversation Designer creates and optimizes conversational experiences for chatbots, voice assistants, and AI-driven interfaces. They focus on designing natural, engaging, and efficient dialogues that align with user needs and business goals. Their work involves writing conversation flows, defining intents, and ensuring smooth interactions through UX principles and linguistics.

More about Conversation Designer jobs
What cities are hiring for Conversation Designer jobs? Cities with the most Conversation Designer job openings:
What are the most commonly searched types of Conversation Designer jobs? The most popular types of Conversation Designer jobs are:
What states have the most Conversation Designer jobs? States with the most job openings for Conversation Designer jobs include:
What job categories do people searching Conversation Designer jobs look for? The top searched job categories for Conversation Designer jobs are:
Conversation Designer jobs near you
Infographic showing various Conversation Designer job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 28% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,698 per year, or $27.3 per hour.
AI Conversation Designer

AI Conversation Designer

Checkr

Denver, CO

Other

Re-posted 20 days ago

Job description

About the team/role

We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents across multiple modalities, directly impacting customer experience and operational efficiency. The ideal candidate will have hands-on experience with conversational AI platforms, a strong understanding of conversation design principles, and the ability to analyze performance data to drive continuous improvement. This role requires someone who is curious, adaptable, and passionate about leveraging AI to deliver seamless, human-centered support experiences.

What you'll do

  • Lead the development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.
  • Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.
  • Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.
  • Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.
  • Develop and maintain comprehensive documentation for AI agent workflows and processes.
  • Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating technical issues as needed.
  • Implement and iterate on dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.
  • Lead special projects as required to support evolving AI capabilities and business needs.

What you bring

  • 3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.
  • Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
  • Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.
  • Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.
  • Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.
  • Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.
  • Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.
  • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

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