At least a six month contract role with possibility for extension
Location: 100% Remote
Title: UX Conversational Design Strategist
Hourly rate: $80 to $90 per hour
Our client is looking for a talented UX Strategist to join the user experience team for their IVR, Chat and Agent Assist experiences. We need a UX strategist who can help us create a world-class conversational experience. Knowledge of Conversation Design tools and process as well as technology and hands-on experience leading conversational designs for large IVR systems and Chatbots is essential.
The UX Strategist role is ideal for applicants with a strong strategic mindset and a passion for user-centered design. Within the Conversational Channels team, you’ll have an exciting opportunity to work at the intersection of conversational design, artificial intelligence, and machine learning.
You’ll join a multidisciplinary team of UX Designers, Conversation Designers, Content Strategists,
Conversational Designers, and UX Researchers.
We are looking for a motivated UX Strategist who can facilitate and move forward the design of complex
conversation flows. Your days will consist of leading discovery efforts to support creating conversation flows in accordance with design best practices for the key personas and channels and writing scripts for natural conversations. You will help shape Gen AI and NLU architecture and models: i.e. intent architecture, entities, additional NLU e.g. follow-up intents, NLU performance evaluation.
Key Differentiators for Conversational Designer
• Proficiency in conversational design
• Stakeholder facilitation
• Experience with tools used for creating conversational interfaces
• Familiarity with AI and machine learning basics
• Familiarity with the capabilities and limitations of generative models
• Enterprise financial bot experience
Company Description
We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.