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Senior Conversation Designer Jobs (NOW HIRING)

Sovos

Senior Conversation Designer

$104K - $111K/yr

As a Senior Conversation Designer, you will design and improve AI agents for customer support, ensuring effective and engaging interactions across various channels. Responsibilities : • Design ...

Sovos

Senior Conversation Designer

$104K - $111K/yr

As a Senior Conversation Designer, you will design and improve AI agents for customer support, ensuring effective and engaging interactions across various channels. Responsibilities : • Design ...

Sovos Compliance

Senior Conversation Designer

Atlanta, GA · On-site

$90K - $120K/yr

As a Senior Conversation Designer , you will own the design, content, and conversational UX of Sovos' customer-support AI agents, ensuring every customer interaction with our bots is accurate, on ...

Hello Patient

Senior Conversational Designer

New York, NY · On-site

$120K - $160K/yr

About The Role Hello Patient is hiring a Senior Conversational Designer to shape how our AI agents ... Iterate quickly based on production metrics, QA feedback, and qualitative conversation review

Hello Patient

Senior Conversational Designer

Austin, TX · On-site

$120K - $160K/yr

About The Role Hello Patient is hiring a Senior Conversational Designer to shape how our AI agents ... Iterate quickly based on production metrics, QA feedback, and qualitative conversation review

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Senior Conversation Designer information

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How much do senior conversation designer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior conversation designer in the United States is $105,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $109,000.00 per year, depending on experience, location, and employer.

What is the highest paid designer job?

Senior Conversation Designers are among the higher-paid roles in the design field, especially those with extensive experience, specialized skills in natural language processing, and proficiency with tools like AI platforms. Top earners in design often hold senior or lead positions, working in tech companies or large organizations, with salaries reaching six figures or more depending on location and expertise.

What is a Senior Conversation Designer?

A Senior Conversation Designer is a professional who specializes in creating effective and natural-sounding dialogues for conversational interfaces, such as chatbots, voice assistants, and other AI-powered platforms. They are responsible for mapping out user journeys, designing conversational flows, and ensuring the interactions are engaging, intuitive, and aligned with business goals. Senior Conversation Designers often lead teams, mentor junior designers, and collaborate closely with developers, product managers, and UX researchers to deliver seamless conversational experiences.

What are the key skills and qualifications needed to thrive as a Senior Conversation Designer, and why are they important?

To thrive as a Senior Conversation Designer, you need expertise in linguistics, UX writing, human-centered design, and typically a background in fields such as communications, linguistics, or computer science. Familiarity with conversational AI platforms (like Dialogflow, Amazon Lex, or Microsoft Bot Framework), prototyping tools, and analytics systems is crucial. Strong collaboration, empathy, and creative problem-solving set top designers apart, enabling them to craft engaging and effective user experiences. These skills are essential for creating natural, intuitive conversations that drive user satisfaction and business outcomes.

How do Senior Conversation Designers typically collaborate with cross-functional teams during the development of conversational AI products?

Senior Conversation Designers regularly work alongside product managers, engineers, UX designers, and data scientists to ensure conversational AI experiences are user-friendly and effective. They contribute by translating business requirements into dialogue flows, iterating on prototypes based on user feedback, and aligning the conversation style with the brand voice. Frequent team workshops, design reviews, and agile sprint meetings are common, making strong communication and collaboration skills essential for success in this role.
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What cities are hiring for Senior Conversation Designer jobs? Cities with the most Senior Conversation Designer job openings:
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Senior Conversation Designer jobs near you
Infographic showing various Senior Conversation Designer job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $105,882 per year, or $50.9 per hour.
Senior Conversation Designer

Senior Conversation Designer

Sovos

Remote

$104K - $111K/yr

Full-time

Posted 7 days ago

Job description

Job Summary:
Sovos is a global leader in tax compliance solutions, dedicated to transforming business requirements into opportunities for growth. As a Senior Conversation Designer, you will design and improve AI agents for customer support, ensuring effective and engaging interactions across various channels.
Responsibilities:
• Design dialog flows, intents, entity models, and prompt templates for Sovos' bot portfolio across customer-facing chat and deflection channels
• Build and maintain AI agents in low/no-code platforms (TheLoops, Einstein Bots, Ask Sovi), including tool/function definitions, grounding, and guardrails
• Own conversational UX standards---tone, escalation, disambiguation, and fallback handling---across a ~100-product catalog
• Partner with Knowledge Management to identify, curate, and shape the content sources bots rely on, ensuring articles are bot-ready
• Write, edit, and localize bot-facing copy in Sovos' voice, coordinating with regional teams on Portuguese, Spanish, and Turkish variants
• Define and track containment, deflection, escalation, and CSAT metrics per flow
• Run A/B tests and structured tuning cycles; report results and learnings to support leadership
• Triage bot failures, misroutes, and negative feedback; drive fixes through the product and content roadmap
• Act as the conversational design authority for GSS; review and approve bot changes from vendors and internal teams
• Represent support's voice in roadmap discussions with AI vendors (TheLoops, Salesforce) and internal product teams (Ask Sovi)
Qualifications:
Required:
• 5+ years in conversation design, AI UX, or content design, including at least 2 years building production customer-support bots
• Hands-on experience with at least one enterprise conversational AI or AI-agent platform (TheLoops, Intercom Fin, Ada, Kore.ai, Salesforce Einstein Bots, Dialogflow, or similar)
• Demonstrated experience with prompt engineering, RAG, and grounding AI agents in enterprise knowledge bases
• Experience designing for multilingual audiences (English required; Spanish or Portuguese a plus)
• Bachelor's degree in UX, Linguistics, Communications, HCI, or related field; equivalent experience accepted
• A strong portfolio of shipped support or self-service bots, with the ability to move fluidly between flow diagrams, prompt files, and analytics dashboards
• A writer-first mindset---you know that tone, clarity, and brevity are what make a bot feel good
• Systems thinker who can manage a 100-product catalog, multiple languages, and several agents simultaneously
• Fluent English communicator, able to operate across US, LATAM, and EMEA time zones
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire
Company:
Sovos provides IT-driven global tax, compliance, and trust solutions for businesses in an evolving regulatory landscape. Founded in 1979, the company is headquartered in Wilmington, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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