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Consular Assistant Jobs (NOW HIRING)

Global Case Assistant

San Francisco, CA · On-site

$20 - $26.50/hr

POSITION SUMMARY The Global Case Assistant works closely with internal Global Team members to ... RESPONSIBILITIES • Preparing and coordinating visa applications for filing with consular offices ...

Global Case Assistant

San Francisco, CA

$20 - $26.50/hr

POSITION SUMMARY The Global Case Assistant works closely with internal Global Team members to ... RESPONSIBILITIES Preparing and coordinating visa applications for filing with consular offices ...

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Consular Assistant information

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How much do consular assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for consular assistant in the United States is $21.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $27.64 per hour, depending on experience, location, and employer.

How do you become a consular assistant?

To become a consular assistant, candidates typically need a high school diploma or equivalent, strong communication and organizational skills, and experience in administrative or customer service roles. Some positions may require knowledge of foreign languages or familiarity with visa and passport procedures, and candidates often undergo background checks and security clearances.

What skills and qualifications are needed to thrive as a consular assistant?

To thrive as a Consular Assistant, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, often supported by relevant education in international relations or public administration. Familiarity with consular management systems, visa processing software, and document verification tools is typically required. Excellent interpersonal skills, cultural sensitivity, and the ability to communicate clearly with diverse individuals are crucial soft skills. These abilities are vital for ensuring efficient consular services, accurate documentation, and positive interactions with citizens and foreign nationals.

What is a consular assistant?

Consular Assistants are administrative professionals who work at embassies, consulates, or diplomatic missions to support consular officers in providing services to citizens and foreign nationals. Their duties often include processing visa and passport applications, assisting with notarial services, responding to public inquiries, and supporting emergency assistance for citizens abroad. They play a key role in maintaining records, coordinating appointments, and ensuring effective communication between the consulate and the public. Consular Assistants may also help organize outreach events and facilitate communication with local authorities. Their work is essential for the efficient functioning of consular services.

What are common challenges faced by consular assistants, and how can one effectively handle them?

Consular Assistants often encounter challenges such as managing high volumes of visa and passport applications, dealing with distressed citizens, and navigating complex regulations. Staying organized, maintaining clear communication, and demonstrating empathy are key to handling these situations effectively. Additionally, Consular Assistants frequently collaborate with colleagues and external agencies to resolve cases, so strong teamwork and adaptability are essential for success in the role.

What is the difference between Consular Assistant vs Visa Officer?

AspectConsular AssistantVisa Officer
Required CredentialsHigh school diploma or equivalent; some roles may require additional certificationsSimilar; often requires higher education or specialized training in immigration or international relations
Work EnvironmentEmbassy or consulate, assisting with public inquiries and administrative tasksEmbassy or consulate, processing visa applications and conducting interviews
Employer & IndustryGovernment foreign service, diplomatic missionsGovernment immigration departments, diplomatic missions
Common Search & ComparisonOften compared for entry-level roles in consular servicesMore specialized, but related in visa processing

Consular Assistants and Visa Officers both work within diplomatic missions, but their roles differ in responsibilities. Consular Assistants handle administrative tasks and public inquiries, while Visa Officers focus on processing visa applications and conducting interviews. Both roles require similar credentials and are essential in consular services, but Visa Officers typically have more specialized training and responsibilities.

More about Consular Assistant jobs
What cities are hiring for Consular Assistant jobs? Cities with the most Consular Assistant job openings:
What are the most commonly searched types of Consular jobs? The most popular types of Consular jobs are:
What states have the most Consular Assistant jobs? States with the most job openings for Consular Assistant jobs include:
Infographic showing various Consular Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,979 per year, or $21.6 per hour.

Other

Re-posted 11 days ago


Job description

Duties/Tasks:
  • Support OCS staff with research analysis as directed;
  • Gather, maintain and manage information from a variety of Microsoft suite tools (Access, SharePoint, etc.), proprietary systems or other sources for a variety of statistical and financial reports;
  • Analyze methodologies for efficient and effective collection of data;
  • Provide recommendations for solving problems and ways to create efficiencies and streamline processes;
  • Create, format and maintain documentation for presentations;
  • Assist in gathering information for reporting and analyzing OCS communications with U.S. Citizens abroad, U.S. Embassies and Consulates, U.S. Congress and the traveling public;
  • Utilize the Department of State guidelines to communicate information through various channels, to include oral presentations, email, SharePoint, web and webinars; and manage information flow through these same tools;
  • Perform legal, policy and industry research;
  • Summarize and organize public comments on proposed Federal regulations;
  • Assist in drafting regulatory notices and explanatory publications;
  • Assist in preparing regulations and other documents for publication;
  • Prepare 7 FAM draft revisions using Department drafting and style templates and tools;
  • Strategize with management on best practices for OCS outreach efforts;
  • Perform special projects to include public service initiatives, oversight of OCS web content to include travel.state.gov, Consular Affairs Intranet, CLASSNET, and program planning;
  • Provide support in all aspects of Crisis Management including: responding to inquiries and requests for services; providing program statistics and reports; and delivery of presentations on Crises.
  • Recommend practical solutions on financial issues;
  • Coordinates with the Government Financial Manager on financial matters;
  • Interpret financial data and reports;
  • Assist with accurately tracking authorizations, transfers and disbursements of program- related funding;
  • Assist with analyzing reports on financial data, including trends on program spending;
  • Provide relationship management, data analysis, process design and full life cycle of project management to support office functions;
  • Create and develop project management tools including project charters and project schedules;
  • Provide website management of Intranet material and manage materials to guide call center of calls for 24/7 call center;
  • Assist with analyzing and preparing reports on statistics; Provide analytical support on Project Management initiatives including: space management, strategic planning, business services and systems;
  • Assist with special projects tasked by OCS management and/or officers;
  • Assist in assuring that all information collection forms and accompanying documents that require Office of Management and Budget (OMB) approval are expedited through the OMB information collection approval process;
  • Assist in the preparation of professional documents such as the Supporting Statement and Legal Authorities which are mandated by OMB that correlate to the content of the form under OMB review;
  • Create dynamic spreadsheets and Access Databases that consists of a list of cases, statistics, data and graphs on a monthly and quarterly basis. Assist in the collect of quantitative and statistical data from the Consular Workload Statistics System (CWSS);
  • Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter-agency colleagues as required;
  • Assist in drafting and analyzing IT requirements for all OCS systems including: ACS; IPCA modernization; Smart Traveler Enrollment Program (STEP) enhancements; web based ATS and Consular One;
  • Provide paralegal support for OCS staff whose responsibilities are related to numerous legal areas including family law;
  • Develop comprehensive user training materials for the Adoptions Tracking Service (ATS) and Complaint Registry, or other CA or OCS-specific systems, as required, and develop training program for delivery to users;
  • Produce Hague certificates required in immigration and emigration cases: develop training for accredited adoption service providers;
  • Establish and maintain positive relationships with external stakeholders;
  • Assist in presentations and outreach to stakeholders, in the company of a direct hire government employee, to expand the understanding of government resources; androvide support for Tier II calls regarding a U.S. citizen in a crisis/emergency affected area; caller may be providing initial information or following up on an earlier inquiry;Provide support for Tier III calls regarding a U.S. citizen that requires immediate OCS staff action; including death, presumed death, significant injuries/illnesses; unaccompanied minors, congressional calls and cases with media interest; inquiries from the public during an emergency or crisis situation in accordance with guidelines provided by Consular Affairs;
  • Receive transferred calls from the GSA Call Center and record all pertinent contact information to be transmitted via email to CA/OCS/ACS and CA/OCS/CI personnel for complex cases;Respond to Tier II/Tier III call center inquires in a courteous and professional manner, including handling call received in crisis situations and/or from abusive callers;
  • Follow CA provided guidance on sensitivity and discretion in handling personal/confidential information;Provide after-hours support for emergency or crisis situations as identified by Consular Affairs;
  • Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers;Triage and enter information into various databases (Excel, American Citizens Services (ACS), Consular Task Force (CTF) and other CA databases deemed appropriate;
  • Perform other duties as assigned.

Education/Experience Required:
  • HS Diploma required, college degree strongly preferred
  • Three years of experience working in an office environment required.
  • Proficient in the Microsoft Suite of Office Products (i.e., Word, Power Point, Excel, SharePoint and Outlook
  • Ability to type mistake-free final forms (letters, memorandums, cables, speeches, briefing papers, etc.), many of them destined for CA upper management, the White House, and/or Members of Congress;
  • Excellent organizational, communication, and customer service skills
  • Active Secret Clearance is required to be considered for this role