ZipRecruiter

Log In

1

Construction Customer Care Jobs (NOW HIRING)

M/I Homes

Construction Associate

Dallas, TX · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Columbus, OH · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

Toll Brothers

Customer Care Representative

Fayetteville, AR · On-site

$15.25 - $20.75/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Charleston, South Carolina. What is the ...

Toll Brothers

Customer Care Representative

Bridgewater, NJ · On-site

$26.61 - $35.28/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Bridgewater, New Jersey. What is the opportunity?

Toll Brothers

Customer Care Representative

Greenville, SC · On-site

$14 - $19.25/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Charleston, South Carolina. What is the ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Reston, Virginia. What is the opportunity? This ...

Toll Brothers, Inc.

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas. What is the opportunity? This ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Reston, Virginia. What is the opportunity? This ...

Toll Brothers, Inc.

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas. What is the opportunity? This ...

Toll Brothers, Inc.

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas. What is the opportunity? This ...

Arbor Homes

Customer Care Manager

West Chester, OH

When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of ... Experience in a residential construction customer service role preferred but not a must * Basic ...

Arbor Homes

Customer Care Manager

West Chester, OH · On-site

When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of ... Experience in a residential construction customer service role preferred but not a must * Basic ...

Arbor Homes

Customer Care Area Manager

Indianapolis, IN · On-site

Arbor Homes is currently looking for a Customer Care Area Manager. From the field, this role will ... Working relations with Sales and Construction will be needed as well. * Be aware of the budget and ...

previous pagenext page

Showing results 21-40

All JobsConstruction Customer Care Jobs

Construction Customer Care information

See salary details

$40K

$95.2K

$151K

How much do construction customer care jobs pay per year?

As of Aug 10, 2026, the average yearly pay for construction customer care in the United States is $95,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a construction customer care?

In a Construction Customer Care role, your daily tasks often involve responding to homeowner inquiries, scheduling and coordinating warranty repairs, and following up to ensure any issues are fully resolved. You’ll work closely with site managers, subcontractors, and tradespeople to facilitate repairs or modifications, while also documenting all customer interactions and service activities in company systems. The role requires balancing multiple service requests at once and providing clear updates to all parties to maintain high satisfaction. This position offers exposure to both customer communication and construction operations, making it a valuable stepping stone toward roles in project management or construction supervision.

What is a construction customer care?

A Construction Customer Care job involves handling customer inquiries, concerns, and warranty requests related to construction projects. Professionals in this role work closely with homeowners, contractors, and project managers to address issues, coordinate repairs, and ensure customer satisfaction. They may also document service requests, schedule inspections, and follow up on resolutions. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in construction customer care, and why are they important?

To thrive in Construction Customer Care, you need a solid understanding of construction processes, strong problem-solving abilities, and experience in customer service or warranty support. Familiarity with work order management systems, CRM software, and knowledge of local building codes or certifications like OSHA are often beneficial. Excellent communication, patience, and conflict resolution skills set top performers apart in this role. These skills are crucial for effectively addressing homeowners’ concerns, facilitating smooth repairs, and maintaining positive client relationships throughout the construction process.

More about Construction Customer Care jobs
What cities are hiring for Construction Customer Care jobs? Cities with the most Construction Customer Care job openings:
What are the most commonly searched types of Construction Customer Care jobs? The most popular types of Construction Customer Care jobs are:
What states have the most Construction Customer Care jobs? States with the most job openings for Construction Customer Care jobs include:
What job categories do people searching Construction Customer Care jobs look for? The top searched job categories for Construction Customer Care jobs are:
Construction Customer Care jobs near you
Infographic showing various Construction Customer Care job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $95,168 per year, or $45.8 per hour.

Construction Associate

M/I Homes

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.
Job Summary:
Learns, practices and develops essential skills in construction techniques and supervision under the guidance of one or more Construction Managers and/or a Construction Area Manager. Develops construction superintendent skills by assisting the Construction Manager in coordinating the on-site construction activities for assigned subdivisions. Assists the Construction Manager in monitoring the completion of each construction phase through performing inspections, scheduling and coordination of activities as directed by the construction superintendent.
Duties and Responsibilities
  • Oversee the Quality Control Inspection (QCI) process with Construction and Customer Care staff and assures 100% complete homes at delivery.
  • Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues.
  • Assure construction materials and workmanship is of highest value and quality available and result in reduction of future service issues.
  • Acts as a liaison between construction and sales to coordinate quality assurance initiatives.
  • Performs quality inspections at various stages of the construction process to ensure quality standards are being met.
  • Trains and learns M/I Homes Construction Process through the performance of tasks and activities related to all construction phases, including, but not limited to:
  • Attending/participating in the key formal and informal builder/homeowner construction process meetings including but not limited to: Buyer Builder Conference, New Home Orientation
  • Assisting in the inspection of assigned homes in different phases of construction to monitor work flow, quality and completion
  • Reviewing and verifying blueprints to ensure accuracy.
  • Assisting in scheduling subcontractors and monitoring completion of work as required including delivery and use of materials, supplies, tools, machinery and equipment.
  • Acts as liaison between subcontractors and construction management staff by monitoring work quality and progress of subcontractors and reporting issues and problems arising from inspections.
  • Performing minor repairs including paint touch-up, caulking, trim, checking appliances and minor installations prior to pre-settlement inspections.
  • Communicating with home owners relative to questions and concerns; analyzes problems and provides assistance in resolving customer-service issues by suggesting to superintendent appropriate measures to maintain customer satisfaction.
  • Trains and learns other key M/I Homes processes and how they are directly linked to / impacted by the phases of the Construction Process included but not limited to:
  • Warranty
  • Customer Care
  • Sales & Design Center
  • MIFC/MIT
  • Ability to act on behalf of construction superintendent in the event of his/her absence.
  • Monitors and enforces safety and Company policy compliance.
  • Ensures a clean, safe work environment to include the removal of debris from common areas and the cleanliness of homes.
  • Assist with special projects as requested and perform additional duties as required.

Requirements
Minimum Education Experience:
Bachelor's or Associates degree in Construction Management preferred or at least three years of related work experience and/or training; good knowledge and understanding of the home building industry within scope of building codes, regulations and construction processes.
Skills and Abilities:
Must have knowledge of construction skills including carpentry; reading blueprints; use of hand and power tools and possess a both a technical and mechanical aptitude. Customer-service oriented with good verbal and written communication skills. Position is required to interact with a variety of people including customers, vendors, and employees from other departments. Must be adaptable and have the flexibility to work effectively in a fast-paced environment with ability to coordinate several activities simultaneously. Must possess decision-making and problem-solving abilities to select among alternative courses of action within budget limitations; detail-oriented for time management effectiveness. A working knowledge of Outlook and Build Pro is a plus.
Work Conditions:
Exposure to undesirable environmental conditions as well as some health and safety risks. Appropriate equipment and precautions required. Travel demands which require possession of a valid driver's license.
Benefits
M/I Homes offers a comprehensive benefits package, including medical, dental and vision insurance, company paid life and disability insurance, optional supplemental life insurance, Health Savings Accounts and Flexible Spending Accounts, paid time off (PTO) and paid holidays, paid parental leave, traditional and Roth 401(k) options, a profit sharing plan, an employee stock purchase plan, an employee home purchase plan and more.
We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
#IND789

Apply