ZipRecruiter

Log In

1

Construction Customer Care Jobs (NOW HIRING)

Toll Brothers, Inc.

Customer Care Representative

Malvern, PA · On-site

$15.75 - $21.25/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Malvern, Pennsylvania. What is the opportunity?

Toll Brothers

Customer Care Representative

Bridgewater, NJ · On-site

$26.61 - $35.28/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Bridgewater, New Jersey. What is the opportunity?

Toll Brothers

Customer Care Representative

Greenville, SC · On-site

$14 - $19.25/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Charleston, South Carolina. What is the ...

Toll Brothers

Customer Care Representative

Morrisville, PA · On-site

$16 - $21.75/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Philadelphia, Pennsylvania. What is the ...

Arbor Homes

Customer Care Manager

West Chester, OH · On-site

When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of ... Experience in a residential construction customer service role preferred but not a must * Basic ...

Arbor Homes

Customer Care Area Manager

Indianapolis, IN · On-site

Arbor Homes is currently looking for a Customer Care Area Manager. From the field, this role will ... Working relations with Sales and Construction will be needed as well. * Be aware of the budget and ...

Kennedy Services

Customer Care

Coppell, TX · On-site

$14.75 - $20/hr

The Customer Care Representative will help set up payment plans, document account issues, and ... Answering questions about road closures, construction, and maintenance * Assisting customers with ...

Toll Brothers

Customer Care Consultant

Danbury, CT · On-site

$28 - $37.14/hr

Triage and distribute inbound requests requiring further diagnosis to onsite Construction Manager or Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers Inc

Customer Care Consultant

Westborough, MA · On-site

$28 - $37.14/hr

Triage and distribute inbound requests requiring further diagnosis to onsite Construction Manager or Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers, Inc.

Customer Care Consultant

Danbury, CT · On-site

$28 - $37.14/hr

Triage and distribute inbound requests requiring further diagnosis to onsite Construction Manager or Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsBusiness Services JobsAdministrative Assistant JobsConstruction Customer Care Jobs

Construction Customer Care information

See salary details

$40K

$95.2K

$151K

How much do construction customer care jobs pay per year?

As of Sep 2, 2026, the average yearly pay for construction customer care in the United States is $95,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a construction customer care?

A Construction Customer Care job involves handling customer inquiries, concerns, and warranty requests related to construction projects. Professionals in this role work closely with homeowners, contractors, and project managers to address issues, coordinate repairs, and ensure customer satisfaction. They may also document service requests, schedule inspections, and follow up on resolutions. Strong communication and problem-solving skills are essential for success in this position.

What are the typical daily responsibilities of a construction customer care?

In a Construction Customer Care role, your daily tasks often involve responding to homeowner inquiries, scheduling and coordinating warranty repairs, and following up to ensure any issues are fully resolved. You’ll work closely with site managers, subcontractors, and tradespeople to facilitate repairs or modifications, while also documenting all customer interactions and service activities in company systems. The role requires balancing multiple service requests at once and providing clear updates to all parties to maintain high satisfaction. This position offers exposure to both customer communication and construction operations, making it a valuable stepping stone toward roles in project management or construction supervision.

What are the key skills and qualifications needed to thrive in construction customer care, and why are they important?

To thrive in Construction Customer Care, you need a solid understanding of construction processes, strong problem-solving abilities, and experience in customer service or warranty support. Familiarity with work order management systems, CRM software, and knowledge of local building codes or certifications like OSHA are often beneficial. Excellent communication, patience, and conflict resolution skills set top performers apart in this role. These skills are crucial for effectively addressing homeowners’ concerns, facilitating smooth repairs, and maintaining positive client relationships throughout the construction process.

More about Construction Customer Care jobs

What cities are hiring for Construction Customer Care jobs?

Cities with the most Construction Customer Care job openings:

What are the most commonly searched types of Construction Customer Care jobs?

The most popular types of Construction Customer Care jobs are:

What states have the most Construction Customer Care jobs?

States with the most job openings for Construction Customer Care jobs include:

What job categories do people searching Construction Customer Care jobs look for?

The top searched job categories for Construction Customer Care jobs are:

Construction Customer Care jobs near you
Infographic showing various Construction Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $95,168 per year, or $45.8 per hour.

Customer Care Representative

Toll Brothers, Inc.

Malvern, PA • On-site

$15.75 - $21.25/hr

Full-time

Medical, Dental, Retirement

Posted 22 days ago

Toll Brothers rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Overview
Join an award-winning company!
Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 60 markets. We're the country's premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Malvern, Pennsylvania.
What is the opportunity?
This position is on-site 5 days per week.
The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.
What are the primary responsibilities?
  • Conduct routine Homeowner meetings to observe and assess warranty request submissions
  • Service appointment communications and coordination between Homeowners and Trade Partners
  • Service Request Management: entering, updating, closing and Purchase Order processing
  • Conduct Home Complete/Quality Inspections prior to delivery to the Customer
  • Responsible for customer satisfaction metrics related to homeowners served
  • All other duties as assigned

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!
Qualifications
Does this describe you?
  • Outstanding Customer Service Skills
  • Ability to plan and prioritize while focusing on detail orientation and effective time management
  • When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
  • Applies creative problem-solving to address business needs and issues
  • Strong computer skills including Outlook, Excel, and Word

Do you have these qualifications?
  • Essential:
    • High school diploma or equivalent
    • 3 - 5 years of residential construction experience
  • Preferred:
    • Experience with a service department
    • 1 - 3 years of Customer Service Experience

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
#EarlyCareer
#LI-Onsite

What Toll Brothers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply