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Construction Customer Care Jobs (NOW HIRING)

Toll Brothers, Inc.

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas. What is the opportunity? This ...

Toll Brothers, Inc.

Customer Care Representative

Irvine, CA · On-site

$29.41 - $38.99/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Irvine, California. What is the opportunity? This ...

Toll Brothers, Inc.

Customer Care Representative

Irvine, CA · On-site

$29.41 - $38.99/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Irvine, California. What is the opportunity? This ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Reston, Virginia. What is the opportunity? This ...

M/I Homes

Construction Associate

Columbus, OH · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Dallas, TX · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Dallas, TX

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Columbus, OH · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Dallas, TX · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

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Construction Customer Care information

See salary details

$40K

$95.2K

$151K

How much do construction customer care jobs pay per year?

As of Aug 5, 2026, the average yearly pay for construction customer care in the United States is $95,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a construction customer care?

In a Construction Customer Care role, your daily tasks often involve responding to homeowner inquiries, scheduling and coordinating warranty repairs, and following up to ensure any issues are fully resolved. You’ll work closely with site managers, subcontractors, and tradespeople to facilitate repairs or modifications, while also documenting all customer interactions and service activities in company systems. The role requires balancing multiple service requests at once and providing clear updates to all parties to maintain high satisfaction. This position offers exposure to both customer communication and construction operations, making it a valuable stepping stone toward roles in project management or construction supervision.

What is a construction customer care?

A Construction Customer Care job involves handling customer inquiries, concerns, and warranty requests related to construction projects. Professionals in this role work closely with homeowners, contractors, and project managers to address issues, coordinate repairs, and ensure customer satisfaction. They may also document service requests, schedule inspections, and follow up on resolutions. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in construction customer care, and why are they important?

To thrive in Construction Customer Care, you need a solid understanding of construction processes, strong problem-solving abilities, and experience in customer service or warranty support. Familiarity with work order management systems, CRM software, and knowledge of local building codes or certifications like OSHA are often beneficial. Excellent communication, patience, and conflict resolution skills set top performers apart in this role. These skills are crucial for effectively addressing homeowners’ concerns, facilitating smooth repairs, and maintaining positive client relationships throughout the construction process.

More about Construction Customer Care jobs
What cities are hiring for Construction Customer Care jobs? Cities with the most Construction Customer Care job openings:
What are the most commonly searched types of Construction Customer Care jobs? The most popular types of Construction Customer Care jobs are:
What states have the most Construction Customer Care jobs? States with the most job openings for Construction Customer Care jobs include:
What job categories do people searching Construction Customer Care jobs look for? The top searched job categories for Construction Customer Care jobs are:
Construction Customer Care jobs near you
Infographic showing various Construction Customer Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $95,168 per year, or $45.8 per hour.

Customer Care Representative

Tri Pointe Homes Holdings, Inc.

Salt Lake City, UT • On-site

$14.75 - $20/hr

Full-time

Posted 12 days ago

Job description

Overview
Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team.
Tri Pointe Homes Utah is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative
Position Highlights: To deliver great customer experiences to homeowners, while following company expectations.
Position Responsibilities:
  • Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care department's policies and procedures (this includes communicating in person, phone, email or text).
  • Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).
  • Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details.
  • Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowner's satisfaction.
  • Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.
  • Perform quality control inspections and homeowner orientation within company guidelines.
  • Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.
  • Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.
  • Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.
  • Develop and maintain up-to-date product and home care knowledge to provide feature, function, and benefits information to homeowners and set proper maintenance and performance expectations.
  • May assist construction team members to ensure the proper preparation and quality control finish of each new home before delivery to homebuyers.
  • Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are always presentable to homebuyers.
  • Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
  • Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowner's home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade.
  • Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency.
  • Perform minor home repairs, adjustments, and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency.
  • Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.
  • Assist in maintaining a safe, civil, and clean work environment within all work sites. Abide by individual employee safety policies, stay up to date with job site safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions.
  • Regularly review Customer Care reports and data to identify and execute areas for improvement.

Position Qualifications:
  • High school diploma or general education degree (GED) desired; or equivalent combination of education and experience.
  • 1+ years residential customer care or construction field experience preferred
  • Must possess a valid Driver's License.
  • Strong interpersonal, written and verbal communication skills.
  • General knowledge of construction, customer service, and/or home repair
  • Ability to prioritize multiple tasks and deliver timely results

Physical Requirements:
  • Frequent balancing, standing, walking, sitting, listening, and speaking.
  • Extensive driving from location to location.
  • Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds

Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company
Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.
At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company's strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.
We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

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