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Restoration Hardware Customer Service Jobs (NOW HIRING)

Mead Lumber

Paint/Hardware Customer Service

Hays, KS · On-site

$14/hr

As a Retail Sales Associate - Paint & Hardware Department, you will provide excellent customer service by assisting customers with paint, hardware, and home improvement products. You will help ...

Mead Lumber

Paint/Hardware Customer Service

Hays, KS · On-site

$14 - $18/hr

As a Retail Sales Associate - Paint & Hardware Department, you will provide excellent customer service by assisting customers with paint, hardware, and home improvement products. You will help ...

Restoration Hardware

Associate, Customer Experience

Tracy, CA · On-site

$15.50 - $21.50/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

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How much do restoration hardware customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for restoration hardware customer service in the United States is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What are the main challenges faced by Restoration Hardware Customer Service representatives, and how are they addressed?

Restoration Hardware Customer Service representatives often handle complex inquiries about luxury products, order status, and delivery issues, which require a strong understanding of the brand and its offerings. Navigating occasionally high expectations from clientele can be challenging, but comprehensive training, ongoing team support, and detailed product resources help prepare staff to resolve concerns efficiently. The company fosters a collaborative environment where team members regularly share insights and strategies to improve service. With these resources, employees are well-equipped to turn challenges into positive customer experiences.

What is a Restoration Hardware Customer Service?

A Restoration Hardware Customer Service job involves assisting customers with inquiries about products, orders, deliveries, and returns. Representatives provide high-quality service through phone, email, or chat, ensuring a seamless shopping experience. They handle complaints, process transactions, and offer product recommendations while maintaining the company's luxury brand standards. Strong communication, problem-solving skills, and a customer-focused mindset are essential for this role.

How to get hired at Restoration Hardware Customer Service?

To get hired for a Restoration Hardware Customer Service position, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and have previous customer service experience. Familiarity with retail environments and the ability to work flexible hours are also beneficial. Interview processes typically include behavioral questions and may require background checks.

What are the key skills and qualifications needed to thrive in the Restoration Hardware Customer Service position?

To thrive as a Restoration Hardware Customer Service professional, you need excellent communication skills, a customer-focused mindset, and experience with retail or hospitality environments, often with a high school diploma or higher. Proficiency in customer relationship management (CRM) systems and point-of-sale (POS) software is typically required. Exceptional patience, problem-solving abilities, and attention to detail help set you apart in this role. These skills ensure that customers receive high-quality support and seamless experiences, which are paramount for maintaining the company's luxury brand reputation.

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Restoration Hardware Customer Service jobs near you
Infographic showing various Restoration Hardware Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,090 per year, or $18.3 per hour.

Paint/Hardware Customer Service

Mead Lumber

Hays, KS • On-site

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Mead Lumber rating

7.6

Company rating: 7.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

8th of 51 rated home improvement retailers

Job description

Company Overview: Mead Lumber Company is a leading provider of products for professional contractors, builders, and remodelers. With 50+ operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.
Why Join Us?
  • Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.
  • Work-Life Balance: Enjoy flexible scheduling options that support your lifestyle.
  • Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: As a Retail Sales Associate - Paint & Hardware Department, you will provide excellent customer service by assisting customers with paint, hardware, and home improvement products. You will help customers find the right products, answer questions, offer recommendations, and ensure the department is stocked, organized, and ready to serve customers.
Pay for this role: $14.00 to $ 18.00 an hour depending on experience.
Key Responsibilities:
  • Understand customer needs and provide appropriate product recommendations.
  • Assist customers with selecting paint, stains, hardware, tools, and other home improvement products.
  • Mix and tint paint to customer specifications while ensuring color accuracy and quality.
  • Process sales transactions accurately and efficiently.
  • Pull appropriate products from the sales floor or warehouse to stock shelves and set up displays while maintaining a presentable, in-stock position.
  • Locate hardware items and assist customers in finding the correct products for their projects.
  • Perform basic screen repairs, including replacing screen material and spline as needed.
  • Maintain a clean and organized store appearance.
  • Receive, stock, and price merchandise according to company standards.
  • Handle customer inquiries, complaints, and returns in a timely and efficient manner.
  • Remain knowledgeable on products offered and discuss available options.
  • Stay updated on industry trends and product knowledge to effectively assist customers.
  • Comply with inventory control procedures.
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services.

Desired Skills, Knowledge, and Qualifications:
  • Construction, hardware, paint, or retail sales experience preferred.
  • Reliable, self-motivated, and punctual.
  • Friendly, outgoing personality with a passion for helping customers find the products they need.
  • Strong customer service, communication, and customer resolution skills.
  • Basic math skills and ability to accurately handle cash transactions.
  • Computer knowledge, including Point of Sale (POS) system experience.
  • Problem-solving and multitasking skills.
  • Detail-oriented with the ability to work independently and as part of a team.
  • Ability to lift up to 50 pounds repeatedly.
  • Ability to stand for 10 or more hours per day.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer. We also offer our employees competitive pay as well as the benefits listed below:
Additional Benefits Include:
  • Medical, Dental, and Vision Plans
  • 100% Employer Paid Group Term Life, AD&D, and STD
  • Additional Voluntary Life, AD&D, and LTD
  • Paid Time Off & Holiday Pay
  • Flexible Spending Accounts
  • 401(k) Plan
  • Scholarship & Tuition Assistance Programs
  • Employee Assistance Program

Equal Employment Opportunity: Mead Lumber Company is an Equal Employment Opportunity Employer. We consider applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran's status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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