Concierge Director Jobs in Silver Spring, MD (NOW HIRING)

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: As a Concierge, you will be the face of Avanath. The moment new prospects and current residents see you at the front desk, they'll feel welcome and know that they're in good hands. The Concierge delivers an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents. You will play a vital role in promoting resident engagement, satisfaction, and retention.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• Passion for providing exceptional customer service.
• Exhibits a professional & polished presentation.
• Outstanding communication skills, both written and verbal.
• 2+ years of customer service or hospitality experience required. 
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Working knowledge of Yardi Voyager or BuildingLink property management software is highly desired.

Key Accountabilities

Customer Service & Resident Retention

• At all times, regardless, provides A+ customer service.
• Greets prospects and residents and ensures a pleasant guest experience.
• Delivers an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.
• Answers phone calls, routes all calls to the appropriate team member for assistance.
• Handle transactions like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs.
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and aid in the follow-up process after work is completed on routine requests.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Performs administrative tasks as needed.
• Maintain open communication with Community Manager and the Superintendent.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.
• Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. 
• Frequent sitting and walking
• Repetitive use of the computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and communicating verbally. 
• May work in an elevated site, may walk on uneven ground. 
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We offer:

•  Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
•  Comprehensive Benefits - health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
•  Development - a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion ("DEI") are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization's diversity initiatives include-but are not limited to-our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+       Respectful communication and cooperation between all employees.

+       Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+       Work/life balance through flexible work schedules to accommodate employees' varying needs.

+       Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.