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Computer Support Analyst Jobs in Florida (NOW HIRING)

RELX

Account Support Analyst

Boca Raton, FL · Hybrid

$36.70K - $61.30K/yr

The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer ... Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket ...

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How much do computer support analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for computer support analyst in Florida is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Analyst, and why are they important?

To thrive as a Computer Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Excellent problem-solving skills, patience, and strong verbal communication help analysts effectively assist users and resolve issues. These skills ensure timely, accurate technical support, minimizing downtime and improving user satisfaction within organizations.

What are some common challenges Computer Support Analysts face when assisting users remotely?

Computer Support Analysts often encounter challenges such as diagnosing technical issues without direct physical access to devices, managing communication barriers with users of varying technical proficiency, and prioritizing multiple support requests during peak times. To overcome these, analysts rely on remote access tools, clear and patient communication, and strong organizational skills. Building rapport and trust with users is also crucial, as it helps ensure effective problem resolution and a positive support experience.

What are Computer Support Analysts?

Computer Support Analysts are IT professionals who help organizations and individuals troubleshoot and resolve issues with computer hardware, software, and networks. They provide technical support, answer user questions, and guide people through problem-solving steps to restore proper system functioning. Their responsibilities may also include maintaining IT documentation, training users, installing updates, and escalating complex problems to higher-level technicians or engineers. They play a critical role in keeping business operations running smoothly by minimizing downtime related to technical issues.

What does a computer support analyst do?

A computer support analyst provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems, install and configure systems, and may use tools like remote support software; certifications such as CompTIA A+ can be helpful. Their work environment typically involves helping end-users in office or technical settings.

What is the difference between Computer Support Analyst vs Help Desk Technician?

AspectComputer Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, technical support teamsHelp desk, call centers, remote support
ResponsibilitiesDiagnose hardware/software issues, system analysis, user supportRespond to user tickets, troubleshoot basic issues, escalate complex problems
Industry UsageIT services, corporate, governmentIT support, customer service, technical assistance

While both roles involve supporting users with technical issues, a Computer Support Analyst typically handles more complex problems, performs system analysis, and works in a broader IT environment. Help Desk Technicians focus on resolving basic user issues, often in call center settings. Both roles require similar certifications and are essential in maintaining IT operations.

What are popular job titles related to Computer Support Analyst jobs in Florida? For Computer Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Computer Support Analyst jobs in Florida look for? The top searched job categories for Computer Support Analyst jobs in Florida are:
What cities in Florida are hiring for Computer Support Analyst jobs? Cities in Florida with the most Computer Support Analyst job openings:
Computer Support Analyst jobs near you
Infographic showing various Computer Support Analyst job openings in Florida as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 22% Physical, 11% Hybrid, and 67% Remote job distribution, with an average salary of $38,737 per year, or $18.6 per hour.
Technical Support Analyst

Technical Support Analyst

Palm Beach Atlantic University

West Palm Beach, FL • On-site

Full-time

Posted 12 days ago

Job description

SUMMARY
In support of the university's mission and objectives, the Technical Support Analyst provides front-line technical assistance for the university-issued desktops, laptops, software, and related devices. This role is responsible for troubleshooting, installations, and maintenance activities to ensure reliable, timely, and effective ITS service delivery.
Monitoring and Troubleshooting Support
  • Responds to Help Desk tickets via the FreshService system, providing timely support to faculty, staff, and students with IT-related concerns.
  • Diagnoses and resolves hardware and software issues related to desktops, printers, and peripheral devices.
  • Performs basic network troubleshooting, including connectivity issues and printer configurations.
  • Maintains accurate ITS asset records for tracking and lifecycle management.
  • Assists users with Microsoft 365, email, and collaboration tools.
  • Sets up new user accounts and provides ITS onboarding training.
  • Installs operating systems, security updates, and required software.
  • Documents common issues and solutions in the ITS knowledge base.
Classroom Technology Support
  • Supports classroom technology, ensuring projectors, AV controllers, and audiovisual equipment function properly.
  • Addresses classroom technology failures promptly to minimize instructional downtime.
Administrative and Operational Support
  • Updates ITS documentation, policies, and procedures.
  • Participates in ITS meetings and training to enhance technical skills.
  • Assists with ITS inventory management, including tracking decommissioned assets.
  • Assists with university event technology setup, as needed.

EDUCATION
Post high school training, required, bachelor's degree in computer science, business, or related field, preferred.
EXPERIENCE
This is an entry-level position. Prior experience in IT customer service and technical troubleshooting, preferred.
ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)
  • Customer Service Orientation - Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
  • Professionalism - Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
  • Christ-first Faith - Provides spiritual support to community members, including students, on their Christian faith journey.
  • Analytical Thinking & Decision Making - Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
  • Attention to Detail - Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
  • Confidentiality - Maintains the necessary confidentiality and discretion required for the position.
  • Effective Communication - Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
  • Establishes Trust - Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
  • Problem-solving - Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
  • Results Orientation & Accountability - Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
  • Teamwork & Collaboration - Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
  • Technology - Strong aptitude to learn new technologies as department processes evolve.
ADDITIONAL REQUIREMENTS
  • Ability to travel up to 10% of time.
  • Ability to lift/move objects up to 25 pounds.
  • Ability to work non-routine hours during certain times of the year.
  • Ability to sit for prolonged periods of time.
  • Ability to traverse campus and stairs.

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