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Computer Support Analyst Jobs in Florida (NOW HIRING)

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket ...

ManTech

Computer User Support Specialist

Eglin, FL · On-site

The Computer User Support Specialist's primary function is to support the United States Air Force ... Analytical Support: Provide analytical techniques and procedures in support of clients, systems ...

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Computer Support Analyst information

See Florida salary details

$8

$18

$27

How much do computer support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for computer support analyst in Florida is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.54 per hour, depending on experience, location, and employer.

What is a computer support analyst?

Computer Support Analysts are IT professionals who help organizations and individuals troubleshoot and resolve issues with computer hardware, software, and networks. They provide technical support, answer user questions, and guide people through problem-solving steps to restore proper system functioning. Their responsibilities may also include maintaining IT documentation, training users, installing updates, and escalating complex problems to higher-level technicians or engineers. They play a critical role in keeping business operations running smoothly by minimizing downtime related to technical issues.

What are the key skills and qualifications needed to thrive as a computer support analyst?

To thrive as a Computer Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Excellent problem-solving skills, patience, and strong verbal communication help analysts effectively assist users and resolve issues. These skills ensure timely, accurate technical support, minimizing downtime and improving user satisfaction within organizations.

What are some common challenges computer support analysts face when assisting users remotely?

Computer Support Analysts often encounter challenges such as diagnosing technical issues without direct physical access to devices, managing communication barriers with users of varying technical proficiency, and prioritizing multiple support requests during peak times. To overcome these, analysts rely on remote access tools, clear and patient communication, and strong organizational skills. Building rapport and trust with users is also crucial, as it helps ensure effective problem resolution and a positive support experience.

What is the difference between Computer Support Analyst vs Help Desk Technician?

AspectComputer Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, technical support teamsHelp desk, call centers, remote support
ResponsibilitiesDiagnose hardware/software issues, system analysis, user supportRespond to user tickets, troubleshoot basic issues, escalate complex problems
Industry UsageIT services, corporate, governmentIT support, customer service, technical assistance

While both roles involve supporting users with technical issues, a Computer Support Analyst typically handles more complex problems, performs system analysis, and works in a broader IT environment. Help Desk Technicians focus on resolving basic user issues, often in call center settings. Both roles require similar certifications and are essential in maintaining IT operations.

What are popular job titles related to Computer Support Analyst jobs in Florida?

For Computer Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Computer Support Analyst jobs in Florida look for?

The top searched job categories for Computer Support Analyst jobs in Florida are:

Computer Support Analyst jobs near you
Infographic showing various Computer Support Analyst job openings in Florida as of September 2026, with employment types broken down into 81% Full Time, 8% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,737 per year, or $18.6 per hour.

Customer Support Analyst,

Bartow, FL • On-site

Apex Informatics
IT Services • 1 - 10 employees
Learn more about Apex Informaticsexternal

Contractor

Re-posted 13 days ago

Job description

Scope:
  • Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
  • Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
  • Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%.

Education:
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience. OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.
Experience
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
Primary Job Duties/ Tasks
1. Concentration and desire to work in desktop support. 2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven

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