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Computer Support Analyst Jobs in Florida (NOW HIRING)

TECO

Sr. Desktop Support Analyst, Progression

Lutz, FL · On-site

$21 - $28/hr

Preferred: Associate's degree in a computer-related field or business administration with a ... DESKTOP SUPPORT ANALYST Additional Duties and Responsibilities * Research and resolve the more ...

TECO

Sr. Desktop Support Analyst, Progression

Lutz, FL · On-site

$21 - $28/hr

Preferred: Associate's degree in a computer-related field or business administration with a ... DESKTOP SUPPORT ANALYST Additional Duties and Responsibilities * Research and resolve the more ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket ...

New Mexico Gas Co - Peoples Gas - Tampa Electric

$22.50 - $30.25/hr

Preferred: Associate's degree in a computer-related field or business administration with a ... DESKTOP SUPPORT ANALYST Additional Duties and Responsibilities * Research and resolve the more ...

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How much do computer support analyst jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for computer support analyst in Florida is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.54 per hour, depending on experience, location, and employer.

What does a computer support analyst do?

A computer support analyst provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems, install updates, and maintain computer systems, typically using tools like remote support software and diagnostic utilities. Strong communication skills and technical knowledge are essential for effective support in this role.

What are the key skills and qualifications needed to thrive as a Computer Support Analyst, and why are they important?

To thrive as a Computer Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Excellent problem-solving skills, patience, and strong verbal communication help analysts effectively assist users and resolve issues. These skills ensure timely, accurate technical support, minimizing downtime and improving user satisfaction within organizations.

What are some common challenges Computer Support Analysts face when assisting users remotely?

Computer Support Analysts often encounter challenges such as diagnosing technical issues without direct physical access to devices, managing communication barriers with users of varying technical proficiency, and prioritizing multiple support requests during peak times. To overcome these, analysts rely on remote access tools, clear and patient communication, and strong organizational skills. Building rapport and trust with users is also crucial, as it helps ensure effective problem resolution and a positive support experience.

Is a degree needed to be an IT analyst?

A degree is not strictly required to become a computer support analyst, but many employers prefer candidates with a bachelor's degree in computer science, information technology, or related fields. Relevant certifications, technical skills, and experience can also be important factors in qualifying for the role.

What are Computer Support Analysts?

Computer Support Analysts are IT professionals who help organizations and individuals troubleshoot and resolve issues with computer hardware, software, and networks. They provide technical support, answer user questions, and guide people through problem-solving steps to restore proper system functioning. Their responsibilities may also include maintaining IT documentation, training users, installing updates, and escalating complex problems to higher-level technicians or engineers. They play a critical role in keeping business operations running smoothly by minimizing downtime related to technical issues.

What is the difference between Computer Support Analyst vs Help Desk Technician?

AspectComputer Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, technical support teamsHelp desk, call centers, remote support
ResponsibilitiesDiagnose hardware/software issues, system analysis, user supportRespond to user tickets, troubleshoot basic issues, escalate complex problems
Industry UsageIT services, corporate, governmentIT support, customer service, technical assistance

While both roles involve supporting users with technical issues, a Computer Support Analyst typically handles more complex problems, performs system analysis, and works in a broader IT environment. Help Desk Technicians focus on resolving basic user issues, often in call center settings. Both roles require similar certifications and are essential in maintaining IT operations.

What jobs in the US pay 300,000 a year?

For a Computer Support Analyst, earning $300,000 annually is uncommon, as this role typically has a median salary well below that figure. High-paying tech roles such as software engineers, IT directors, or cybersecurity executives are more likely to reach or exceed this level, often requiring advanced skills, certifications, and extensive experience. Salaries at this level are usually found in senior management or specialized technical positions within large organizations.

What jobs will boom in 2026?

Computer Support Analysts are expected to see continued demand due to increasing reliance on technology and expanding IT infrastructure. Growth will likely be driven by the need for troubleshooting, network support, and cybersecurity skills, with certifications like CompTIA A+ enhancing job prospects. Overall, tech support roles are projected to grow steadily through 2026.
What are popular job titles related to Computer Support Analyst jobs in Florida? For Computer Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Computer Support Analyst jobs in Florida look for? The top searched job categories for Computer Support Analyst jobs in Florida are:
What cities in Florida are hiring for Computer Support Analyst jobs? Cities in Florida with the most Computer Support Analyst job openings:
Computer Support Analyst jobs near you
Sr. Desktop Support Analyst, Progression

Sr. Desktop Support Analyst, Progression

TECO

Lutz, FL • On-site

$21 - $28/hr

Other

Medical, Dental, Retirement, PTO

Posted 16 days ago

Job description

Title: Sr. Desktop Support Analyst, Progression 
Company: Tampa Electric Company
Location: Bearss Operations Center 
State and City: Florida  -  LUTZ
Shift: 8 Hr. X 5 Days

Hiring Manager:  Warren Wilson

Recruiter: Mark Koener 

TITLE:                                              Desktop Support Analyst Progression

PERFORMANCE COACH:              Lead Desktop Analyst

COMPANY:                                      Tampa Electric

DEPARTMENT:                                Technology

This position can be hired at any level within the job family progression, based on education and experience, but seeking to ideally hire at the Sr. level. 

FOCUS AREAS

 -  - Barco KVM Support, Microsoft, Apple IOS, NERC.

POSITION CONCEPT

The Desktop Support Analyst has a primary function to provide personalized service to Business Partners by identifying sources of customer technology-related problems and providing a resolution. Possess a strong technical understanding of the various hardware, software and networking systems.

Focus Areas:

  • Service Now
  • Network Connectivity
  • Active Directory
  • Troubleshooting computers and laptops

Advancement in Progression

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities and accomplishments. Advancement is not automatic, i.e., based solely on time in the job, but will be based on direct observation of the team member's performance, accomplishments, qualifications and the business and/or technical needs of the department.

PRIMARY DUTIES AND RESPONSIBILITIES - All Levels

In each of the levels of the Desktop Support Analyst:

  • Determine the appropriate course of action within the incident management process (ITIL).
  • Works under limited supervision on non-routine, moderately technical assignments.
  • Regularly use judgment in work assignments and decision making that affect operations.
  • Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas.
  • Utilize and update knowledgebase
  • Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
  • Update and close ServiceOne tickets for work being performed.
  • Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attending training.
  • Required to work at various locations during storm restoration efforts.

Licenses/Certifications

 

Required:            Valid Driver's License.

PHYSICAL DEMANDS/ REQUIREMENTS

Tasks may require handling objects up to 25 pounds on a routine basis.

 

ASSOCIATE DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1.  Provide initial phone support/first contact resolution of desktop/laptop problems and application interface issues following the guidelines for IT Service Desk.
  1. Complete password resets for remote and in-house Business Partners for various systems.
  2. Perform basic email client administration.
  3. Maintain and monitor Active Directory to perform account administration, password changes, group changes, and account expiration changes.
  4. Provide support on technical issues including account administration, data security, data restores, IT policy enforcement and software installation.
  5. Escalate unresolved problems to higher level support team members. Document resolution in knowledge base for future reference.
  1. Provide desk side support to team members located at various locations on issues that require direct access to the PC or laptop for issues noted above.

QUALIFICATIONS

Education

Required:            High School Diploma or equivalent.

Preferred:           Associate's degree in a computer-related field or business administration with a concentration in Computer science.

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position.

Related Experience

 

Required:            2 years of customer service or IT related experience.

Preferred:           3 years of IT related or desktop support experience. 

Knowledge/Skills/Abilities (KSA)

 

Required:

  • Strong focus on customer care.
  • Excellent verbal and written communication skills and organizational skills.
  • Excellent problem-solving techniques and listening skills.
  • Ability to perform email administration, remote control, and server data restorations for routine calls.
  • Ability to multitask efficiently and accurately.
  • Maintain focus in an environment with frequent interruptions.
  • General knowledge of Microsoft Office applications, Windows operating systems, and basic networking skills.
  • Ability to analyze and repair hardware related issues on desktop and laptop computers.

DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1. Research and resolve the more difficult and complex problems that have been escalated to next level.  
  2. Create and maintain documentation of complex procedures and provide status updates to customers.
  3. Participate in team projects that enhance the quality or efficiency of the Service Desk and/or in the support of customer applications.
  4. Maintain strong working knowledge of all the equipment and systems supported by the Service Desk by keeping current with all documentation.
  5. Mentor associate desktop support analysts.
  6. Provide support for customer moves and setups for new team members.

Education

 

Required:            High School Diploma or equivalent

 

Preferred:           Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer science.

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position.

 

Preferred:           Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training or equivalent experience.

Related Experience

 

Required:           3 years of IT-related experience.

                              An Associate's Degree may be considered with 1 years of experience

Additional Knowledge/Skills/Abilities (KSA)

 

Required:           Proficient knowledge of incident management processes, problem management    processes, call management, mainframe operation and PC computing environment.

PHYSICAL DEMANDS/ REQUIREMENTS

Tasks may require handling objects up to 25 pounds on a routine basis.

SENIOR DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1. Research and resolve technical and more difficult and complex problems that previous levels cannot resolve.
  2. Assist team members with more difficult problems, referring problems to systems' groups or other technical support as required.
  3. Train new team members with various functions, duties, manuals, and team members to minimize interruptions to the user.
  4. Mentor desktop support analysts.

Education

 

Required:            High School Diploma or equivalent

 

Preferred:           Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer science.

  1.  

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position, and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience.  

Related Experience

 

Required:            5 years of related IT experience. 

Bachelor's degree and 1 year of experience may be considered or an Associate degree and 3 years of experience may be considered.

Additional Knowledge/Skills/Abilities (KSA)

 

Required:           Ability to mentor, train and effectively transfer knowledge to other desktop support analysts.

                       Proficient in ten to fifteen applications/processes within IT.

PHYSICAL DEMANDS/ REQUIREMENTS

Tasks may require handling objects up to 25 pounds on a routine basis.

LEAD DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1. Research and resolve more difficult and complex problems that have been escalated to the next level.
  2. Analyze and identify trends in incident resolution.
  3. Mentor other peers on hardware and software analysis and resolution.
  4. Provide customer training in the field of desktop/laptop use, mobile users, remote access,  email systems, printers, and multifunctional devices.
  5. Participate or lead larger projects that will implement changes on desktop systems and applications throughout the company. Develop, define and communicate technical procedures for products supported by IT.
  6. Provide support to the Asset Management group to include installation of desktops, laptops, printers, and miscellaneous peripherals.
  7. Work closely with management on daily issues and long-term projects.
  8. Contribute to the improvement of the department's service to the organization through creative thinking and idea sharing.
  9. Talk with team members and research problems and find solutions, communicates with programmers to explain software errors or recommend changes.
  10. Perform the role of incident manager as needed.

Education

 

Required:            High School Diploma or equivalent.

 

Required:            Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer science.

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position, and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience.

 

Valid Florida Driver's License.  

 

Preferred:       Microsoft Certified Desktop Support Technician (MCDST) and Microsoft Certified System Administrators (MCSA). 

Related Experience

 

Required:            6 years of related IT experience. 

Bachelor's degree and 2 years of experience or an Associate degree and 4 years of experience may be considered.

 

Additional Knowledge/Skills/Abilities (KSA)

 

Required:        Must be able to acquire and maintain knowledge of relevant product offerings and support to provide technically accurate solutions to customers.

PHYSICAL DEMANDS/ REQUIREMENTS

Tasks may require handling objects up to 25 pounds on a routine basis.

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

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