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Community Engagement Coordinator

The Community Engagement Coordinator is a key forward-facing role in delivering outstanding customer experience and actively supporting the values, vision, and philosophies of the company to stakeholders of our community. The Community Engagement Coordinator sets the tone for customer service and stakeholder interactions and models the qualities of neighborliness and inclusion.

This position requires an enthusiastic attitude, willingness to work a flexible schedule, and the ability to handle multiple activities with exceptional follow through. The primary goal of the coordinator is to support and manage the administrative duties of the Community Life team, assist in the coordination and management of facility needs and the cultivation of stakeholder engagement. As an integral member of the team, the coordinator will contribute to the success of events, programs, and other resident engagement experiences, all of which are designed to create a sense of community and lifestyle that sets our community apart from any other place to live.

The coordinator will actively support the values, vision, and philosophies of our Community and Cohere Life, Inc., while meeting community stakeholder needs with a high level of satisfaction.

· Assist in the development and implementation of community events, community programs and other activities that support our commitment to innovative community-building initiatives.

· Coordinate annual engagement calendar in support of our Community's Engagement activities.

· Provide customer service with a friendly and caring approach, following established standards and guidelines. Must be comfortable addressing residents who may not be following policies and able to manage escalated situations with composure and professionalism.

· Maintain community engagement calendar and proactively alert Manager(s) to scheduling conflicts.

· Contribute to the execution of community strategic plans & budgets.

· Support delivery of engagement programs and events inclusive of welcome, volunteer, club and group programs and signature events.

· Maintain community records in Cloud-based storage files.

· Inform upcoming resident communications with current program and event information, manage event registration and calendar systems, and informational/reference materials.

· Help monitor, evaluate, and maintain community website content pages as required.

· Provide customer support to Community residents as needed.

· Work collaboratively with broader Cohere Community Life team and colleagues to identify and implement best practices to ensure efficiencies of scale.

Key attributes for a successful Community Engagement Coordinator include, but are not limited to the following capabilities, qualifications and performance skills:

· Ability to foster a collaborative environment when serving both internal and external customers.

· Excellent verbal, written and personal communication skills.

· Excellent conflict resolution and troubleshooting skills.

· Conscientious and dependable work ethic and attention to detail.

· Organization, prioritization, follow-up, and time management skills.

· Ability to keep the organization's vision and values at the forefront of decision-making.

· Ability to establish and convey a sense of purpose in alignment with the values of Cohere.

· Innovative and creative problem solving using a "win-win" approach.

· Able to ask for help when you need it.

· Possess initiative to think, reason and make independent and effective decisions.

· Able to work independently and in a team environment.

· Outstanding customer service skills including genuine care for making resident and stakeholder interactions positive.

· Project enthusiastic, positive and professional demeanor.

· Strong project management and leadership skills.

· Ability to demonstrate flexibility

Preferred possession of a bachelor's degree in hospitality, event management, marketing, communications, recreation or similar field with demonstrable transferable skills.

A minimum of 1 years' experience planning and/or coordinating events and/or programs

1-2 years of professional experience with relevant transferable skills.

Experience of one to three years in customer service and working in a professional environment required.

Preferred a minimum of 1 year of experience working with volunteers, organization members or similar stakeholder groups

Effective communication, motivation, cooperation, and conflict resolution.

Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook required.

Experience working in a master-planned community or other residential community setting is highly desirable

The Community Engagement Coordinator should expect to:

· Work a flexible schedule, including weekends and some evenings and holidays.

· Provide one's own transportation for off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers' license and an acceptable driving record.

· Frequently lift and/or move up to 30 pounds and be on feet for extended periods.

In furtherance of our mission team members will:

· Instill a sense of fun and enthusiasm into everything we do for the community.

· Encourage a dynamic collaboration between organizations such as municipalities, school districts, arts organizations, and other community social, civic, special interest and activity groups, leveraging combined talents, energies and resources for the benefit of all community stakeholders.

· Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer-service.

· Work collaboratively with the community to promote a governance style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.

· Strive to sustain a level of community maintenance that is simply the finest available anywhere.

· Promote compliance with community rules through education, communication and building grassroots support.

· Embrace the vision, goals and aspirations of Cohere.

Job Type: Full-time

Pay: $20 to $22 per hour; 40 hours per week

Benefits:

· 401(k)

· Dental Insurance

· Health Insurance

· Vision Insurance

· Paid Time Off

Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Once an adequate number of qualified candidates have been identified, the job posting may be withdrawn or closed.