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Comed Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Comed Customer Service Representative information

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How much do comed customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for comed customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by ComEd customer service representatives, and how does the company support employees in handling them?

Comed Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex billing or service inquiries, and assisting customers during service outages. The company provides extensive training, access to a knowledge base, and ongoing support from supervisors to help representatives navigate these situations. Team members are encouraged to collaborate and share best practices, ensuring that even during peak times or difficult conversations, employees feel well-supported and equipped to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a ComEd customer service representative?

To thrive as a ComEd Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and utility billing platforms is typically required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for handling customer inquiries and resolving complaints. These skills are important to ensure efficient, accurate service and to maintain customer satisfaction in a high-volume environment.

What is the difference between Comed Customer Service Representative vs Comed Call Center Agent?

AspectComed Customer Service RepresentativeComed Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; call center experience
Work EnvironmentOffice or call center setting, interacting with customersCall center environment, handling inbound/outbound calls
Employer & Industry UsageUtility companies, customer service departmentsUtility companies, customer support roles
Search & Comparison IntentUnderstanding customer service roles in utilitiesComparing call center positions within utility companies

The Comed Customer Service Representative and Comed Call Center Agent roles both involve assisting customers in the utility industry. While they share similar credentials and work environments, the Customer Service Representative may handle a broader range of customer issues, whereas the Call Center Agent primarily focuses on inbound and outbound calls. Both positions are essential for maintaining customer satisfaction in utility companies.

What is a ComEd customer service representative?

ComEd Customer Service Representatives are professionals who assist customers of ComEd, Illinois' largest electric utility, with their service needs. They handle inquiries about billing, outages, new service requests, and account management, and provide support through phone, email, or online chat. Their role is essential for ensuring that customers receive prompt and accurate information, resolving issues efficiently, and maintaining a positive relationship between the company and its customers.
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What cities are hiring for Comed Customer Service Representative jobs?

Cities with the most Comed Customer Service Representative job openings:

What states have the most Comed Customer Service Representative jobs?

States with the most job openings for Comed Customer Service Representative jobs include:

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Comed Customer Service Representative jobs near you
Infographic showing various Comed Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Mr.Handyman

Miami, FL

$18 - $23/hr

Full-time

Medical, PTO

Re-posted 15 days ago

Job description

Customer Service Representative (CSR)

Join One of Miami's Highest-Rated Home Repair Companies!

Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.

If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.

Position Summary

As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.

This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.

Primary Responsibilities

Customer Service & Scheduling

  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up

  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support

  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination

  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management

  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications

  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits

We're looking for someone who is:

  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer

  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule

  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?

Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.

Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.


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