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Collections Jobs in Atlanta, GA (NOW HIRING)

Capital City Bank

CCHL Servicing Collections Specialist

Kennesaw, GA · On-site

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Collections Specialist is responsible for managing delinquent accounts, contacting customers regarding past-due balances, and working toward timely resolution through payment arrangements, loss ...

Altium Packaging LLC

Collections Specialist

Atlanta, GA · On-site

$17.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Location Address: 2500 Windy Ridge Parkway, Atlanta, Georgia 30339 Work Shift: 8hr-1st Shift (United States of America) The Collections Specialist is a metrics-driven position responsible for ...

Airliquidehr

Collections Specialist (Multiple Openings)

Kennesaw, GA · Hybrid

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10075283 Collections Specialist (Multiple Openings) (Evergreen) (Open) Location: Kennesaw, GA (SAF) - Management - South BSC How will you CONTRIBUTE and GROW? At Airgas, we are committed to building ...

Consolidated Container

Collections Specialist

Atlanta, GA

$17.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Location Address: 2500 Windy Ridge Parkway, Atlanta, Georgia 30339 Work Shift: 8hr-1st Shift (United States of America) The Collections Specialist is a metrics-driven position responsible for ...

Airgas

Collections Specialist (Multiple Openings)

Kennesaw, GA · On-site

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10075283 Collections Specialist (Multiple Openings) (Evergreen) (Open) Location: Kennesaw, GA (SAF) - Management - South BSC How will you CONTRIBUTE and GROW? At Airgas, we are committed to building ...

Airgas

Collections Specialist (Multiple Openings)

Kennesaw, GA · On-site

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10075283 Collections Specialist (Multiple Openings) (Evergreen) (Open) Location: Kennesaw, GA (SAF) - Management - South BSC How will you CONTRIBUTE and GROW? At Airgas, we are committed to building ...

Segoso

3rd Party Collections Specialists

Atlanta, GA · On-site

$17 - $20/hr

  • Retirement

  • PTO

Job Type Full-time Description 3rd Party Collections Specialist - Paid Training + Bonus Opportunity Location: Atlanta (Vinings), GA Schedule: Mon/Tues 10am-7pm Wed/Thurs 9am-6pm Fri 8:30am-5:30pm ...

Monitise

Leasing Client-Collections Specialist

Marietta, GA · On-site

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title Leasing Client-Collections Specialist About Your Role: * You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment.

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How much do collections jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections in Atlanta, GA is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are the most commonly searched types of Collections jobs in Atlanta, GA?

The most popular types of Collections jobs in Atlanta, GA are:

What are popular job titles related to Collections jobs in Atlanta, GA?

For Collections jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Collections jobs in Atlanta, GA look for?

The top searched job categories for Collections jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Collections jobs?

Cities near Atlanta, GA with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Atlanta, GA as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $42,935 per year, or $20.6 per hour.

CCHL Servicing Collections Specialist

Capital City Bank

Kennesaw, GA • On-site

$17 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Capital City Bank rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

112th of 171 rated banks

Job description

Capital City Home Loans Servicing Collections Specialist - Capital City Bank - More than your bank your banker.
Full Time - M-F 40 hours
General Summary
The Servicing Collections Specialist position is a member of the Loan Servicing Operations and Default Team with the primary responsibility for the effective management of accounts in various stages of delinquency or default. The Collections Specialist is responsible for managing delinquent accounts, contacting customers regarding past-due balances, and working toward timely resolution through payment arrangements, loss mitigation options, or account reconciliation. This role requires strong communication skills, attention to detail, and the ability to balance customer service with compliance and company policies.
All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal Duties and Responsibilities
  • Effectively communicate and educate borrowers, explaining the impact of delinquency on the loan and potential loss mitigation options. Escalate accounts when necessary for advanced collections, default, or legal action
  • Properly updating and documenting the servicing platform, including right party contact, promise to pay dates, and reason for default
  • Contact customers via phone, email, and written correspondence regarding delinquent accounts
  • Negotiate repayment plans in accordance with company and/or Investor guidelines
  • Educate customers on available options, deadlines, and consequences of non-payment
  • Ensure compliance with federal, state, and local regulations (e.g., FDCPA, CFPB guidelines)
  • Collaborate with internal departments such as Customer Service, Loss Mitigation, Legal, and Accounting
  • Assist the Servicing & Default Manager as needed.

Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Strategic Wealth, and Capital City Home Loans, with department managers setting the standard.
Associated Duties
Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.
Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s) and are further defined in each of the Specialist levels below:
  • Understanding of FNMA, FHA, VA, and other applicable investor guidelines, with the ability to apply regulatory and compliance standards in daily servicing and collections activities
  • Mortgage, auto, credit card, or consumer finance collections experience
  • Understanding of default servicing or loss mitigation processes
  • Ability to work independently and manage high-volume workloads
  • Problem-solving mindset with sound judgment
  • Adaptability in a fast-paced, compliance-driven environment
  • Must be able to effectively communicate with borrowers while maintaining privacy and respectful demeanor.
  • Ability to prioritize work, multi-task and display a flexible attitude.
  • Ability to manage time constraints and meet operational deadlines.
  • Ability to handle high pace work environment with unpredictable workloads.
  • Attention to detail and accuracy.

Education
Minimum, high school diploma or equivalent required. Bachelor's Degree from an accredited college preferred. Relevant experience may substitute for the education requirement. Two years of Mortgage Servicing experience preferred, and relevant banking experience considered.
Experience
  • 2 years of collection experience servicing Conventional insured loans, FHA, USDA and VA loans.
  • 2 years of experience as a "Single Point of Contact"
  • 2 years of property preservation experience

Working Conditions
  • Lobby or cubicle environment.
  • In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:
  • Medical, Dental and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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