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Collections Representative Jobs in Connecticut (NOW HIRING)

Collection Specialist

Westport, CT · On-site

$19.25 - $26.25/hr

We are seeking an experienced Collections Specialist to manage the full accounts receivable and collections lifecycle for our resident accounts at our 18 locations. This role combines strong customer ...

This project offers a rare opportunity to partner with both brands and help ensure their collections stand out at retail. The Opportunity We're looking for Brand Representatives to support an ...

This project offers a rare opportunity to partner with both brands and help ensure their collections stand out at retail. The Opportunity We're looking for Brand Representatives to support an ...

Collection Specialist

Westport, CT · On-site

$19.25 - $26.25/hr

We are seeking an experienced Collections Specialist to manage the full accounts receivable and collections lifecycle for our resident accounts at our 18 locations. This role combines strong customer ...

Showing results 21-40

Collections Representative information

See Connecticut salary details

$10

$18

$26

How much do collections representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for collections representative in Connecticut is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.14 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Connecticut? For Collections Representative jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Connecticut look for? The top searched job categories for Collections Representative jobs in Connecticut are:
What are popular job titles related to Collections Representative jobs in CT? For Collections Representative jobs in CT, the most frequently searched job titles are:
Infographic showing various Collections Representative job openings in Connecticut as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, 3% Temporary, and 3% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $37,841 per year, or $18.2 per hour.

Head of the University Archives & Special Collections

Fairfield University

Fairfield, CT • On-site

Full-time

Re-posted 12 hours ago


Job description

Job Description:
Please Read*
For consideration, please contact our search partner, Ken McGovern, President of KMR Executive Search LLC, at kmcgovern@kmrsearch.com or (860) 404-2526.
Department: DiMenna-Nyselius Library
Primary Work Location: Fairfield
Direct Supervisor: Dean of the Library & University Librarian
Basic Function:
Provides leadership, management, and strategic direction for the University Archives & Special Collections, advancing visibility, impact, and responsible stewardship of institutional memory. Ensures integration of professional archival standards and technologies that support acquisitions, long-term preservation, and sustainable digital access. Works with Library Leadership and University partners to develop spaces that ensure appropriate environmental conditions, security, and room for future growth for the University Archives & Special Collections. Serves as an advocate and spokesperson for the University Archives & Special Collections in teaching, learning, community engagement, and fundraising. Supervises and supports staff. Engages in the professional work of the library.
Unusual Work Conditions: Availability for evening and weekend work, as needed, is required.
Education, Certification, License, and Experience Requirements: Graduate degree in Library & Information Science (MLS or equivalent) from an ALA-accredited program with specialization or certification in archival practices. Second Master's in subject-specific field, or equivalent experience, is preferred.
Essential Functions:
1) Provides leadership, management, and strategic direction for the University Archives & Special Collections. This includes:
Strategic vision and collection priorities:
• developing and communicating a forward-thinking vision that integrates technology and preservation priorities into long-range planning,
• establishing collection development priorities that strengthen institutional memory and scholarly value,
• guiding digital preservation strategies in collaboration with campus partners to ensure secure, sustainable storage and access.
Facilities and resources:
• collaborating with the Dean, University Archivist & Special Collections Librarian, and campus partners to plan and maintain adequate archival facilities,
• ensuring environmental controls and storage infrastructure protect all physical and digital collections.
Visibility, partnerships, and engagement:
• partnering with units within the Library to increase the visibility of the University Archives & Special Collections,
• integrating the University Archives & Special Collections into teaching, learning, and research initiatives,
• building strong partnerships with Advancement, Marketing & Communications, Alumni Relations, and academic units to elevate the University Archives & Special Collections' presence and impact,
• advocating for inclusive practices that broaden the representation of University histories,
• serving as an advocate for the Library and University by participating in professional activities and public engagement initiatives.
Assessment, policy, and workflow management:
• collaborating with the assessment librarian on quantitative and qualitative assessment activities to support data-driven planning and decision-making that connect the Library's strategic initiatives to the University mission,
• developing and implementing library policies and procedures,
• establishing priorities for departmental projects and workflows.
2) Oversees technology, digital infrastructure, and systems that support digital preservation, web archiving, and access to collections, in collaboration with Library colleagues and University partners. This includes:
• championing innovative technologies that enhance discoverability, teaching use, and user experience,
• ensuring workflows for born-digital and digitized materials align with national archival standards and best practices,
• coordinating assessment strategies to evaluate the effectiveness of digital engagement,
• monitoring emerging tools and AI-assisted approaches to archival description and access,
• strengthening security, continuity, and ethical stewardship of digital assets.
3) Supervises and supports staff. This includes:
• recruiting, hiring, and training,
• coaching and mentoring, as appropriate,
• meeting with all direct reports individually and with one's department/unit on a regular basis,
• overseeing the flow and quality of work,
• coordinating staffing schedules,
• communicating effectively with staff concerning department/unit and library-wide matters,
• evaluating performance.
4) Participates in the growth, development and professional work of the Library. This includes:
• embodying the mission and values of the Library and the University in our everyday work life,
• communicating effectively with supervisor concerning pertinent Library and/or University matters,
• assisting in the discussion and formulation of policies and procedures,
• keeping current with developments in job responsibilities,
• acting as a responsible participant in staff, committee, and/or task force meetings,
• attending and participating in Library and University events,
• monitoring developments in librarianship through attendance at meetings and workshops, membership in professional associations, and the reading of professional literature,
• promoting and communicating the value of the Library to the community.
Work Schedule: 12-month role
Employee Type: Exempt (salaried)
Applicable to all positions:
Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.
Please Read*
For consideration, please contact our search partner, Ken McGovern, President of KMR Executive Search LLC, at kmcgovern@kmrsearch.com or (860) 404-2526.
Category:
Academic - Admin
Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.
*Disclaimer
The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.
All offers of employment are contingent upon a satisfactory background check.
Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying.
Faculty Positions: If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description.
Staff positions: If you need to upload more than 5 documents, please either combine them to upload or email them to hr@fairfield.edu