ZipRecruiter

Log In

1

Collections Manager Jobs in Baltimore, MD (NOW HIRING)

American Pest

Senior Collections Specialist

Columbia, MD · Hybrid

$18.25 - $24.50/hr

As a Senior Collections Specialist, you'll manage a portfolio of accounts, working directly with customers to resolve delinquent balances through professional communication, payment negotiations, and ...

KCI Technologies Inc.

Collections Specialist

Sparks, MD · On-site

$17.75 - $24/hr

KCI is recognized as an industry leader, employing cutting-edge technologies, management practices ... The Collections Specialist will work closely with clients, Operations and Finance personnel to ...

KCI Technologies Inc.

Collections Specialist

Sparks, MD · On-site

$65K/yr

KCI is recognized as an industry leader, employing cutting-edge technologies, management practices ... The Collections Specialist will work closely with clients, Operations and Finance personnel to ...

KCI Technologies Inc.

Collections Specialist

Sparks, MD

$50K - $65K/yr

KCI is recognized as an industry leader, employing cutting-edge technologies, management practices ... The Collections Specialist will work closely with clients, Operations and Finance personnel to ...

NCS

Medical Billing & Collections Specialist

Columbia, MD · On-site

$18 - $22.50/hr

Identifies and reports to management any payer issues with regards to billing and collections * Reviews, analyzes, and reconciles initial Accounts Receivable and Order Entry exceptions and ...

next page

Showing results 1-20

All JobsCollections JobsCollections Manager JobsCollections Manager Jobs in Baltimore, MD

Collections Manager information

See Baltimore, MD salary details

$30.8K

$58.3K

$108.3K

How much do collections manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for collections manager in Baltimore, MD is $58,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $65,100.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Baltimore, MD?

The most popular types of Collections jobs in Baltimore, MD are:

What are popular job titles related to Collections Manager jobs in Baltimore, MD?

For Collections Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Baltimore, MD look for?

The top searched job categories for Collections Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Collections Manager jobs?

Cities near Baltimore, MD with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $58,348 per year, or $28.1 per hour.

WS - Supervisor, Credit and Collections

WillScot

Baltimore, MD

$75K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

WillScot rating

7.4

Company rating: 7.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

297th of 545 rated manufacturers

Job description

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.  
As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative exible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More. 

ABOUT THE JOB:

The Supervisor, Collections is responsible for overseeing the day-to-day activities of the collections and special billing teams. This role ensures timely and accurate execution of account receivables processes, handles escalated customer issues, and drives performance through mentorship, monitoring, and coaching. The ideal candidate is highly organized, proactive, customer-focused, and capable of managing multiple priorities while supporting team development.

WHAT YOU'LL BE DOING:
  • Supervise the daily operations of the collections and special billing teams, ensuring adherence to procedures, timely resolution of accounts, and quality of service.
  • Manage team performance using KPIs, aging reviews, and scorecards; provide coaching and feedback to improve outcomes and reduce delinquency.
  • Hire, train, evaluate, and, if necessary, discipline staff; foster a culture of accountability and development.
  • Handle escalated collection and billing issues with a focus on customer service and resolution.
  • Assist with implementation and refinement of billing and collections processes, including portal invoicing and system adoption.
  • Coordinate with internal teams (Sales, Legal, Customer Success, etc.) to resolve account barriers and promote timely payments.
  • Perform ad hoc assignments and special projects as directed by leadership
EDUCATION AND QUALIFICATIONS:
  • Education: 
    • High school diploma or GED required; Associate or Bachelor's degree preferred.
  • Experience:
    • Minimum eight years of Commercial Collections and/or Billing experience.
    • Minimum of three years in a supervisory or lead role within A/R or Billing functions.
  • Required Skills and Abilities: 
    • Strong written and verbal communication.
    • Proven ability to mentor and lead a team.
    • Decision-making and problem-solving in a fast-paced environment.
    • Proficiency in Microsoft Office Suite and A/R software (SAP, GetPaid, Salesforce preferred)
    • High attention to detail, process orientation, and customer service mindset.
  • Physical Requirements:
    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds occasionally (e.g., files, documents, small office equipment).
    • Ability to participate in virtual meetings and occasional in-person collaboration.
    • Work environment is primarily indoors in a climate-controlled office setting.
    • May require occasional travel (<5%) for team meetings, customer and or site visits.
  • Work Environment: 
    • This position operates in a professional office environment with the flexibility for hybrid or remote work, depending on business needs. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional in-person meetings or travel to branch locations may be required for collaboration, training, or performance reviews.
  • Does this position have supervisory responsibility? 
    • Directly supervises a team of up to 5-7 employees, including collectors and special billing specialists.


This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. 
Base Wage Range:$75,500.00-$105,700.00  
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.  
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply. 

What WillScot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply