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Collections Manager Jobs in Silver Spring, MD (NOW HIRING)

B&A

Senior HUMINT Collections Manager

Washington, DC · On-site

$140K - $145K/yr

Description Senior HUMINT Collections Manager At Celestar, a B&A Company, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication ...

Peraton

HUMINT Collections Manager - Mid

Washington, DC

$104K - $166K/yr

The Mid-level HUMINT Collections Manager is responsible for providing operational support to HUMINT Operations. Responsibilities are, but are not limited to: * Format, review, quality control, and ...

Peraton

HUMINT Collections Manager - Mid

Reston, VA

$104K - $166K/yr

The Mid-level HUMINT Collections Manager is responsible for providing operational support to HUMINT Operations. Responsibilities are, but are not limited to: * Format, review, quality control, and ...

Peraton

HUMINT Collections Manager - Mid

Washington, DC · On-site

$104K - $166K/yr

The Mid-level HUMINT Collections Manager is responsible for providing operational support to HUMINT Operations. Responsibilities are, but are not limited to: * Format, review, quality control, and ...

Peraton

HUMINT Collections Manager - Mid

Reston, VA

$104K - $166K/yr

The Mid-level HUMINT Collections Manager is responsible for providing operational support to HUMINT Operations. Responsibilities are, but are not limited to: * Format, review, quality control, and ...

Peraton

HUMINT Collections Manager - Mid

Washington, DC

$104K - $166K/yr

The Mid-level HUMINT Collections Manager is responsible for providing operational support to HUMINT Operations. Responsibilities are, but are not limited to: * Format, review, quality control, and ...

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All JobsCollections Manager JobsCollections Manager Jobs in Silver Spring, MD

Collections Manager information

See Silver Spring, MD salary details

$32K

$60.7K

$112.7K

How much do collections manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for collections manager in Silver Spring, MD is $60,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $67,700.00 per year, depending on experience, location, and employer.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Silver Spring, MD? The most popular types of Collections jobs in Silver Spring, MD are:
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What job categories do people searching Collections Manager jobs in Silver Spring, MD look for? The top searched job categories for Collections Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Collections Manager jobs? Cities near Silver Spring, MD with the most Collections Manager job openings:
Collections Manager jobs near you

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION

Washington, DC • On-site

$75K - $80K/yr

Full-time

Posted 25 days ago

Job description

Position Summary
The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.
Primary Duties amp; Responsibilities
People Leadership amp; Performance Management
  • Provide direct supervision, coaching, and performance management for assigned staff.
  • Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
  • Conduct regular check-ins, performance evaluations, and development planning.
  • Support onboarding, cross-training, and coverage planning to ensure continuity of operations.
Loan Servicing Oversight
  • Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
  • Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
  • Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
  • Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.
Collections amp; Recovery Management
  • Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
  • Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
  • Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
  • Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.
Compliance, Risk amp; Audit Readiness
  • Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
  • Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
  • Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
  • Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.
Reporting amp; Portfolio Monitoring
  • Review and analyze servicing, delinquency, collections, and recovery metrics.
  • Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
  • Use data to identify trends, staffing needs, and opportunities for process improvement.
Process Improvement amp; Collaboration
  • Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
  • Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
  • Support implementation of policy, procedure, or system updates impacting servicing and collections operations.
Position Requirements
Required:
  • Bachelor’s degree or equivalent experience preferred.
  • Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
  • Prior experience managing employees or teams.
  • Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
  • Demonstrated understanding of FDCPA and other applicable regulatory requirements.
  • Ability to analyze operational data, manage risk, and support process improvements.
  • Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.
Preferred:
  • Credit union or banking experience.
  • Experience overseeing both loan servicing and collections functions.
  • Exposure to post charge-off recovery, legal collections, or vendor management.
Interpersonal Skills
  • Strong leadership and coaching skills.
  • Ability to communicate clearly and professionally, including during difficult conversations.
  • High level of discretion, judgment, and accountability when handling sensitive information.
  • Ability to work collaboratively across departments.
Work Environment
This position is in person based on operational need. This role may transition into hybrid upon operational flexibility.
This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

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