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Collections Specialist Jobs in Silver Spring, MD

Addison Group

Collections Specialist

Washington, DC · On-site

$23 - $25/hr

Collections Specialist Employment Type: Contract (6+ Months) Compensation: $23.00 - $25.00 / Per Hour Location: Landover, MD (100% Onsite) Benefits: This position is eligible for medical, dental ...

American Pest

Senior Collections Specialist

Columbia, MD · Hybrid

$18.25 - $24.50/hr

As a Senior Collections Specialist at American Pest, you'll do far more than collect on past-due accounts. You'll take ownership of a portfolio of complex commercial and residential accounts, work ...

MOREgroup

Contracts & Collections Specialist

Chantilly, VA · Hybrid

$19 - $25.75/hr

Position Summary We are seeking a Contracts & Collections Specialist to join our Finance and Accounting team! You'll be responsible for managing the financial administration of architecture and ...

MOREgroup

Contracts & Collections Specialist

Chantilly, VA · On-site

$19 - $25.50/hr

Position Summary We are seeking a Contracts & Collections Specialist to join our Finance and Accounting team! You'll be responsible for managing the financial administration of architecture and ...

Aramark

Collections Specialist

Rockville, MD · Hybrid

$45K - $63K/yr

The Collections Specialist will be an integral part of the Accounting team focusing on the collection of receivables for Avendra FF&E Services, US and Canada Divisions. This position will directly ...

NCS

Billing & Collections Specialist

Columbia, MD · On-site

$18 - $24.75/hr

As a Revenue Cycle Specialist, you will play a pivotal role in the collections process by responding to inquiries from facilities and supporting the resolution of outstanding billings through our ...

NCS

Medical Billing & Collections Specialist

Columbia, MD · On-site

$18 - $22.50/hr

As a Medical Billing and Collections Specialist with NuVasive Clinical Services, you will provide administrative support in the billing and collections function of the medical revenue cycle process.

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Collections Specialist information

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$13

$22

$31

How much do collections specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for collections specialist in Silver Spring, MD is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.86 per hour, depending on experience, location, and employer.

What is a collections specialist?

Collections specialists work in a company’s accounting and billing departments to collect overdue bills from a client or customer. When bills fall into delinquency, a collections specialist reviews the accounts and contacts the clients or vendors to work out a payment plan with accounts receivable. The debt that is owed to the company may be passed on to a bank, a debt counselor, or an external third-party collector. In some cases, a collections specialist will work with credit or a bank loan to ensure payment is made.

What are the key skills and qualifications needed to thrive as a collections specialist?

To thrive as a Collections Specialist, you need strong knowledge of accounts receivable processes, financial regulations, and customer service, often supported by a background in finance or accounting. Proficiency with collection management software, CRM systems, and Microsoft Excel is typically required. Excellent negotiation, problem-solving, and communication skills help build rapport and resolve outstanding debts effectively. These skills and qualities are crucial to maximize debt recovery, maintain positive client relationships, and ensure compliance with relevant laws.

What are typical challenges a collections specialist faces, and how can they effectively address them?

Collections Specialists often encounter challenges such as unresponsive customers, negotiating payment plans, and maintaining positive client relationships while pursuing overdue payments. Success in this role requires strong communication skills, persistence, and empathy to understand each customer's situation. Utilizing negotiation strategies, staying organized with follow-ups, and collaborating closely with the finance or legal departments can help overcome obstacles and achieve collection targets efficiently.

What is the difference between Collections Specialist vs Accounts Receivable Clerk?

AspectCollections SpecialistAccounts Receivable Clerk
Primary FocusRecovering overdue payments and managing delinquent accountsRecording and reconciling incoming payments and maintaining billing records
Required SkillsNegotiation, communication, debt collection lawsData entry, accounting software, attention to detail
Work EnvironmentFinance or collections department, often high-pressureAccounting or finance department, routine tasks
Common EmployerBanks, credit companies, healthcare providersBusinesses with invoicing needs, accounting firms

The main difference is that Collections Specialists focus on recovering overdue payments and managing delinquent accounts, often requiring negotiation skills. Accounts Receivable Clerks handle recording payments and maintaining billing records, with a focus on data accuracy. Both roles are essential in finance departments but serve different functions in the cash flow process.

Is a collections specialist a stressful job?

A collections specialist role can be stressful due to the need to meet debt recovery targets, handle difficult customer interactions, and work within strict deadlines. The job often requires strong communication skills, attention to detail, and the ability to manage high-pressure situations. However, stress levels vary depending on the work environment and individual resilience.
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Collections Specialist jobs near you
Infographic showing various Collections Specialist job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,154 per year, or $22.2 per hour.

Collections Specialist

Hanover, MD • On-site

Maryland Primary Care Physicians
Outpatient Health Care • 51 - 200 employees
Learn more about Maryland Primary Care Physiciansexternal

$20 - $23/hr

Full-time

Re-posted 16 days ago

Job description

Description:

Medical Billing Collections Specialist

Job Description

Physicians Management Group, which provides all administrative services for Maryland Primary Care Physicians LLC, has a Collections Representative opening. Under the supervision of the Collections Supervisor, the Medical Billing Collections Specialist is responsible for collecting outstanding customer accounts balances, helping resolve customer billing problems, and handling incoming patient calls.

Daily work activities include but are not limited to:

  • Review open accounts for collection efforts. 
  • Mail correspondence to customers to encourage payment of delinquent accounts.
  • Review and monitor assigned accounts and all applicable collection workques.
  • Respond to inquiries from customers or external collection resources.
  • Review accounts for possible assignment to the collection agency. 
  • Accurately and concisely document notes in the medical software system per company guidelines.
  • Answer and respond to patient calls and address their questions and concerns professionally and promptly.
  • Process patient payments.
  • Respond to e-mail and phone inquiries from individual practice sites.
  • Ensure compliance with rules and regulations for insurance carriers and Fair Debt Collection Practices Act.
  • Communicates effectively with staff at all levels of the organization, both inter and intra-departmentally.
  • Provide guidance and instruction to fellow team members when necessary.
  • Provide information regarding work progress, actions, and issues promptly and effectively. Recommend improvements.
  • Effectively identify and communicate to the supervisor changes, issues, or when assistance is needed.
  • Support and backup other areas of the department as needed.
  • Maintains full HIPAA      compliance and standards.
  • Perform other duties as assigned.

POTENTIAL TO WORK HYBRID REMOTELY AFTER PROVEN PRODUCTIVITY. TRAINING TO TAKE PLACE ON-SITE.

Knowledge, Skills, and Abilities:

· Must have proficient knowledge of insurance requirements, medical terminology, medical necessity associated with various procedure codes. Must have a working knowledge of practice management system/EHR system(s), CPT, modifier, ICD-10 coding, and governmental and commercial insurance guidelines. Understanding of insurance explanation of benefits and other insurance correspondence. Knowledge of governmental legal and regulatory provisions related to collection activities. Customer service and customer phone communication experience with an ability to communicate effectively and provide excellent customer service. Must be able to problem-solve, follow written and oral instructions, and function effectively as a team with other employees. Ability to work independently, both remotely and in an office environment. Excellent time management skills and attention to detail. Maintain the confidentiality of patient information following company policy and procedure and HIPAA regulations. Possess proficient use of computerized billing systems, personal computers, and Microsoft Word and Excel software applications. Epic Software experience is a plus. 


Job Type: Full-time

Schedule:

  • Monday to Friday

Experience:

  • Collections Experience: 1 year
  • Medical Billing: 1 year (Required)
Requirements:

MMR

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