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Collections Manager Jobs in Salisbury, MD (NOW HIRING)

EMG Acquisitions

Store Manager - Seaford

Seaford, DE · On-site

Employees in MLC stores are trained in underwriting (loans), collections, marketing, sales, customer service and store management. The Store Manager's responsibilities include but not limited to ...

Jobless

Store Manager - Seaford

Seaford, DE · On-site

$52 - $68/hr

Employees in MLC stores are trained in underwriting (loans), collections, marketing, sales, customer service and store management. The Store Manager's responsibilities include but not limited to ...

New

HealthPort

Billing Specialist

Salisbury, MD · On-site

$19 - $25.75/hr

Billing Specialist We are seeking a detail-oriented Billing Specialist to manage and oversee our billing and collections process. The ideal candidate will ensure accurate processing of invoices ...

HealthPort

Billing Specialist

Salisbury, MD · On-site

$19 - $25.75/hr

Billing Specialist We are seeking a detail-oriented Billing Specialist to manage and oversee our billing and collections process. The ideal candidate will ensure accurate processing of invoices ...

Socket.dev

Housing Manager II

Selbyville, DE · On-site

$57 - $70/hr

... initiating collections when necessary to safeguard financial stability. This role supervises ... Manages initial move‑in certifications and processes leasing documents, verifying eligibility ...

New

UniFirst

Route Trainee - UniFirst

Salisbury, MD · On-site

$17.75 - $23.75/hr

Attend daily account collections with Route Service Manager and assist with Account Receivable collections What we're looking for: * 21 years of age * Valid driver's license * Reliable transportation

UniFirst

Route Trainee - UniFirst

Salisbury, MD · On-site

$17.75 - $23.75/hr

Attend daily account collections with Route Service Manager and assist with Account Receivable collections What we're looking for: * 21 years of age * Valid driver's license * Reliable transportation

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Collections Manager information

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$30.6K

$58K

$107.6K

How much do collections manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for collections manager in Salisbury, MD is $57,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $64,700.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Salisbury, MD?

The most popular types of Collections jobs in Salisbury, MD are:

What are popular job titles related to Collections Manager jobs in Salisbury, MD?

For Collections Manager jobs in Salisbury, MD, the most frequently searched job titles are:

What cities near Salisbury, MD are hiring for Collections Manager jobs?

Cities near Salisbury, MD with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Salisbury, MD as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,988 per year, or $27.9 per hour.

Collections Specialist (Early Stage) - Hybrid

M&T Bank

Millsboro, DE • On-site

$18 - $28.31/hr

Full-time

Re-posted 19 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

77th of 174 rated banks

Job description

Make a Difference While Helping Customers Find Financial Solutions
Are you someone who enjoys helping people, solving problems, and thriving in a fast-paced environment? M&T Bank is seeking customer-focused professionals to join our Collections team. In this role, you'll work directly with customers who are experiencing financial challenges, helping them explore repayment options and return their accounts to good standing while delivering an exceptional customer experience. This is an excellent opportunity for individuals with customer service, retail, call center, banking, sales, or collections experience who enjoy building rapport, navigating conversations, and finding solutions that work for both the customer and the bank.
What You'll Do:
As a Collections Representative, you'll play a key role in helping customers manage and resolve delinquent accounts during the early stages of delinquency (approximately 30-90 days past due). On a typical day, you will:
  • Make and receive a high volume of customer phone calls using automated dialing technology
  • Contact customers to discuss past-due accounts and identify appropriate repayment solutions
  • Recommend payment plans and other available programs designed to help customers resolve delinquency
  • Handle a variety of consumer products, including credit cards, auto loans, recreational vehicle loans, and overdraft accounts
  • Document customer interactions accurately and thoroughly within internal systems
  • Research account issues, identify potential concerns such as fraud or insurance-related matters, and escalate when appropriate
  • Answer questions from customers and internal business partners regarding delinquent accounts
  • Navigate multiple systems and applications while managing customer conversations
  • Follow all regulatory, compliance, and operational risk requirements

What Makes Someone Successful in This Role:
We're looking for individuals who combine strong customer service skills with the ability to confidently navigate challenging conversations. Successful candidates typically demonstrate:
  • A genuine desire to help customers and identify solutions
  • Strong verbal communication and phone etiquette
  • Empathy, professionalism, and the ability to build rapport quickly
  • Excellent attention to detail and documentation skills
  • Comfort working in a fast-paced, performance-driven environment
  • Strong computer and multitasking skills
  • The ability to learn new systems and processes quickly
  • Good judgment and problem-solving abilities
  • A positive attitude and collaborative team mindset

Education and Experience Required:
  • High School Diploma or GED
  • 1+ year relevant work experience

Education and Experience Preferred:
  • Previous collections experience is beneficial but not required - we welcome candidates who have demonstrated success in customer-facing environments and are eager to learn
  • Experience in customer service, retail sales and service, contact center/call center operations, banking or financial services, collections, account servicing, consumer lending
  • Strong computer proficiency, including experience with business software applications
  • Detail-oriented with strong written and verbal communication skills

Work Model & Office Location:
  • This is a hybrid role requiring four days per week in the office
  • Eligible candidates must live within reasonable commuting distance to 499 Mitchell Street, Millsboro, DE 19966

Required Availability/Scheduled Shift:
Monday-Friday:
  • 8:00am-4:30pm on four weekdays
  • 12:30pm-9:00pm on one weekday
  • Employees receive a 10% shift differential for the evening shift

Saturdays:
  • 8:00am-12:30pm
  • 1-2 Saturdays per month is required

Why Join Our Team?
You'll become part of a collaborative team that values support, development, and engagement. The team regularly participates in team-building activities and events, creating an environment where employees can build strong relationships while growing their careers. At M&T Bank, you'll have the opportunity to develop valuable skills in customer service, negotiation, problem-solving, and financial services while making a meaningful impact on customers and the organization.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Millsboro, Delaware, United States of America

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