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Collections Manager Jobs in Silver Spring, MD (NOW HIRING)

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Help manage shared collections inbox and route inquiries appropriately. * Support creation of credit and debit memos with proper documentation. * Assist with processing manual payments (credit card ...

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Help manage shared collections inbox and route inquiries appropriately. * Support creation of credit and debit memos with proper documentation. * Assist with processing manual payments (credit card ...

ECS Ltd

Collections Representative

Chantilly, VA · On-site

$17.50 - $22.75/hr

Prior to going beyond the lien date, ensure the office manager has been notified so that liens on ... Maintaining collections database and relationships with clients. * You may work with office staff ...

Allianz

HEAD OF COLLECTIONS

Baltimore, MD · On-site

$145K - $160K/yr

Coach collectors and managers through case reviews, reinforcing sound judgment and consistent ... Ensure collections activities align with governance standards, internal controls, and applicable ...

ECS Ltd

Collections Representative

Chantilly, VA

$17.50 - $22.75/hr

Prior to going beyond the lien date, ensure the office manager has been notified so that liens on ... Maintaining collections database and relationships with clients. * You may work with office staff ...

Gallagher LLP

Billing & Collections Specialist

Baltimore, MD

$18.25 - $24.75/hr

This position requires strong attention to detail, organization, and the ability to manage multiple ... Minimum of 3-5 years of legal billing and/or collections experience, preferably in a law firm ...

Gallagher LLP

Billing & Collections Specialist

Baltimore, MD · On-site

$18.25 - $24.75/hr

This position requires strong attention to detail, organization, and the ability to manage multiple ... Minimum of 3-5 years of legal billing and/or collections experience, preferably in a law firm ...

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$32K

$60.7K

$112.7K

How much do collections manager jobs pay per year?

As of May 31, 2026, the average yearly pay for collections manager in Silver Spring, MD is $60,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $67,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.
More about Collections Manager jobs
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What cities near Silver Spring, MD are hiring for Collections Manager jobs? Cities near Silver Spring, MD with the most Collections Manager job openings:
Collections Manager jobs near you
Collections Specialist

Collections Specialist

Aston Carter

Alexandria, VA • On-site

$20 - $27/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Collections Specialist | Onsite in Alexandria, VA | $23 - $27/hr | 6-month contract-to-hire
Job Description
We are seeking a motivated and detail-oriented Collections Specialist to support our accounts receivable and collections efforts. This is an entry-level role ideal for someone looking to build a career in accounting or finance. You'll assist with customer payment follow-ups, account maintenance, and basic cash application while learning core AR and collections processes. The ideal candidate is organized, comfortable communicating with customers, and eager to learn in a fast-paced environment.
Responsibilities
  • Assist with contacting customers regarding past-due invoices and outstanding balances via phone and email.
  • Support follow-up on declined payments and help track open invoices.
  • Help maintain accurate customer account records, including billing details and contact information.
  • Apply payments (checks, ACH, credit cards) to customer accounts with guidance from senior team members.
  • Assist with reconciling payments and identifying discrepancies or unapplied cash.
  • Respond to basic customer inquiries related to invoices, billing, and payment status.
  • Help manage shared collections inbox and route inquiries appropriately.
  • Support creation of credit and debit memos with proper documentation.
  • Assist with processing manual payments (credit card/eCheck) when needed.
  • Help track payment plans and follow up on commitments.
  • Participate in aging report reviews and support collection tracking efforts.
  • Assist with administrative tasks such as vendor forms, credit references, and account setup.
  • Collaborate with internal teams (billing, customer service, sales) to resolve account issues.
  • Contribute to process improvements and team projects as needed.

Essential Skills
  • Strong communication skills, especially over phone and email.
  • Good organizational skills and attention to detail.
  • Ability to manage multiple tasks and follow up consistently.
  • Comfortable using Microsoft Excel and learning new systems (ERP/accounting software).

Additional Skills & Qualifications
  • 0-2 years of experience in accounts receivable, customer service, or administrative support.
  • Basic understanding of accounting or willingness to learn AR and collections processes.

Work Environment
The collections team is small, and the role involves making approximately 150 calls per day. The position requires a well-spoken individual with good energy. You will receive a list of clients each day and will be responsible for calling individuals at the companies to manage collections accounts receivable. The work environment is fast-paced and involves data entry tasks, contributing to a dynamic team setting
Job Type & Location
This is a Contract to Hire position based out of Alexandria, VA.
Pay and Benefits
The pay range for this position is $20.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Alexandria,VA.
Application Deadline
This position is anticipated to close on Jun 1, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

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