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Collections Manager Jobs in Washington (NOW HIRING)

The Compost Crew

Collections Helper

Rockville, MD

$17.65/hr

Develop your career as a Collections Helper at Compost Crew If you're committed to safety, service and teamwork, talk to us! As a Compost Crew Collections Helper you'll enjoy a great quality of work ...

The Compost Crew

Collections Helper

Upper Marlboro, MD

$17.05/hr

Develop your career as a Collections Helper at Compost Crew If you're committed to safety, service and teamwork, talk to us! As a Compost Crew Collections Helper you'll enjoy a great quality of work ...

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Collections Manager information

See Washington salary details

$35.1K

$66.5K

$123.5K

How much do collections manager jobs pay per year?

As of May 28, 2026, the average yearly pay for collections manager in Washington is $66,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Washington? The most popular types of Collections jobs in Washington are:
What are popular job titles related to Collections Manager jobs in Washington? For Collections Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Collections Manager jobs in Washington look for? The top searched job categories for Collections Manager jobs in Washington are:
What cities in Washington are hiring for Collections Manager jobs? Cities in Washington with the most Collections Manager job openings:
Collections Manager jobs near you
15163GE Debt Resolutions Specialist (Collections)

15163GE Debt Resolutions Specialist (Collections)

ACG Resources

Herndon, VA • On-site

$45K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Debt Resolutions Specialist (Collections)
Reston, VA | Direct Hire

We are partnering with a well-established financial institution to identify a Debt Resolutions Specialist to join their team. This opportunity is ideal for someone with experience in consumer collections who is seeking a stable environment, strong benefits, and long-term growth potential.

Compensation

  • $45,000 – $53,000 base salary
  • Full benefits package

Schedule & Flexibility

  • Candidates local to the Reston, VA area are expected to work on-site initially, with eligibility for a hybrid schedule every other week after approximately six months of employment.
  • Fully remote candidates may also be considered if currently residing in one of the following states:
    • Florida
    • Tennessee
    • Delaware
    • Missouri
    • Texas
    • Georgia

Key Responsibilities

  • Manage and resolve delinquent consumer accounts, including credit cards, personal loans, and mortgages
  • Contact borrowers to negotiate repayment arrangements and resolve outstanding balances
  • Monitor overdraft and delinquency reports
  • Process charge-offs and escalate accounts when appropriate
  • Maintain accurate account documentation and records
  • Collaborate with internal departments to support account resolution efforts

Qualifications

  • 1+ year of collections experience within a financial institution, consumer lending environment, or collections agency
  • Experience handling consumer debt collections and repayment negotiations
  • Strong communication, negotiation, and conflict resolution skills
  • Ability to manage volume and prioritize effectively
  • Comfortable working in a collections-focused environment

Work Environment

  • Team-oriented and collaborative culture
  • Stable organization with strong benefits
  • No weekend work
  • More relationship-driven and lower-pressure than many traditional agency collection environments

Background Requirements

This position requires the ability to successfully complete a Public Trust background investigation, which may include employment verification, credit history review, and other federally required checks. Candidates must be eligible to obtain and maintain this clearance.

Our client is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
#acgresourcesjobs

This role requires unrestricted U.S. work authorization. Employer sponsorship is not available.

ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics.

Company Description

Great opportunity, visible role