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Collections Manager Jobs in Washington (NOW HIRING)

TEKsystems

Collections Representative

Reston, VA

$21.50 - $25/hr

Monitor and manage the Overdraft Privilege Program (ODP) reports daily. * Resolve internal and external ODP related queries efficiently. * Collaborate with members and Collections Agency to set up ...

TEKsystems

Collections Representative

Reston, VA

$21.50 - $25/hr

Monitor and manage the Overdraft Privilege Program (ODP) reports daily. * Resolve internal and external ODP related queries efficiently. * Collaborate with members and Collections Agency to set up ...

Latitude Inc

Audit & Collections Analyst

Rockville, MD · Hybrid

$26 - $30/hr

We are seeking a detail-oriented and analytical Audit & Collections Analyst to support our financial operations through proactive account auditing, collections management, and process improvement.

CFS

Collections Specialist

Bethesda, MD

$43K - $47K/yr

Collections Specialist will make outbound collections calls. * Collections Specialist will make calls based on the aging buckets provided (e.g. a patient balance could be newer or about to go to ...

CFS

Collections Specialist

Bethesda, MD

$43K - $47K/yr

Collections Specialist will make outbound collections calls. * Collections Specialist will make calls based on the aging buckets provided (e.g. a patient balance could be newer or about to go to ...

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$35.1K

$66.5K

$123.5K

How much do collections manager jobs pay per year?

As of May 28, 2026, the average yearly pay for collections manager in Washington is $66,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Washington? The most popular types of Collections jobs in Washington are:
What are popular job titles related to Collections Manager jobs in Washington? For Collections Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Collections Manager jobs in Washington look for? The top searched job categories for Collections Manager jobs in Washington are:
What cities in Washington are hiring for Collections Manager jobs? Cities in Washington with the most Collections Manager job openings:
Collections Manager jobs near you
Supervisor, Credit & Collections

Supervisor, Credit & Collections

Zayo Group, LLC

Ashburn, VA • On-site

$59.80K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required. Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by team. The position reports to the Manager of Credit and Collections.
Location: Candidates local to the Denver, CO Metro area preferred with ability to work in a hybrid capacity (2 days/week in office) out of our Denver headquarters (1401 Wynkoop).
Candidates able to work remotely within the United States will be considered.
Essential Job Functions
  • Supervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices.
  • Provide coaching and training, to team members to ensure timely resolution of collectability concerns
  • Provide analysis and feedback to manager explaining variances in cash trends by payer.
  • Collection calls/emails to customers; Identification and resolution of issues.
  • Analyze customer invoices according to the contract.
  • Cash applications and adjustments to specific accounts as provided by Treasury backup.
  • Ability to utilize CRM (Customer Relationship Management) tool.
  • Actively participate in the training and mentoring of staff, while creating a team approach to work flow.
  • Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.
  • Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.
  • Prepares performance appraisals and provide feedback and recommendations to the Manager of Credit and Collection.
  • Gather credit and/or collections reference information, as needed.
  • Credit Analysis for existing accounts, as requested.
  • Complete ad hoc projects as assigned by the Manager of Credit and Collection.
  • Proven ability to manage competing priorities under tight deadlines.

Education/Certifications
4-year college degree preferred, but not required in Accounting, Business or equivalent experience.
Experience/Minimum Requirement
  • Minimum of three (3) years in a supervisory role managing a team
  • Experience in a multi-functional role and using multi-company accounting software package
  • Minimum of five (5) years of experience in an Accounting/Finance environment

Other Skills/Abilities
  • Must have strong general knowledge of billing and collections process cycles
  • Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills
  • Must be a resourceful, proactive problem solver.
  • Have the ability to work well under pressure while maintaining a professional and positive demeanor.
  • Demonstrated ability to effectively lead and motivate a team
  • Ability to work effectively in a matrix organization
  • Able to handle confidential information and exercise good judgment
  • Strong negotiation skills

Estimated base salary range: $59,800 - $92,000 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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