Collections Manager Jobs in Federal Way, WA (NOW HIRING)

Status: Exempt, Full Time

Location: Seattle, Washington/ On Site - Monday through Thursdays/ WFH Fridays

NorthStar Energy connects a family of fuel distribution companies serving communities and industries across the Western United States. Our operating companies deliver petroleum products and lubricants safely and efficiently throughout Alaska, Hawaii, California, and the Pacific Northwest.

Each company maintains its own local identity and expertise while operating within a distributed model that leverages NorthStar’s shared services in finance & accounting, legal & compliance, pricing & supply, human resources, marketing, and technology. Guided by shared values of safety, integrity, and operational excellence, NorthStar provides the strategic guidance and collaboration that help our teams strengthen performance, share best practices, and grow sustainably.

Together, our 1,000+ employees form a network of trusted brands — delivering energy that fuels people, businesses, and communities every day.

Learn more at www.nsenergy.com.

The Credit and Collections Manager oversees NorthStar Energy’s Credit and Accounts Receivable (“AR “) shared service functions and reports to the Assistant Controller. This role will oversee the credit, collection, and cash application processes. This position collaborates closely with customers, sales, and operational personnel. The manager models strong personal agency, a high-level commitment to customer service and develops high-functioning, collaborative and cohesive teams.

• Develop and implement credit policies and procedures to evaluate and manage customer creditworthiness.
• Conduct credit risk assessments, including reviewing financial statements, credit reports, and trade references.
• Establish credit limits for customers based on risk analysis and company credit guidelines.
• Monitor customer accounts and aging reports and initiate appropriate collection actions for overdue accounts.
• Develop and maintain relationships with customers to ensure timely payments and address credit-related concerns.
• Collaborate with sales, pricing, tax, and customer service teams to onboard new customers and to resolve billing disputes and address customer inquiries.
• Oversee the timely and accurate application of customer payments to accounts receivable.
• Provide leadership and guidance to the credit and accounts receivable team, including training, performance management, and professional development.
• Responsible for all matters of employment including recruiting, training, development, promotion, discipline, and termination.
• Promote a work environment of accountability and ownership. Set appropriate standards of performance and communicate clear expectations to staff. Show direct and tangible evidence of coaching, mentoring and professional development.
• Other duties as assigned.

• A bachelor's degree in accounting, finance, or a similar discipline is generally required for this role. Additionally, candidates must have at least five years of experience in credit and AR, with at least two of those years spent in managerial roles. An associate's degree and at least seven years of relevant experience is acceptable.
• Strong knowledge of credit risk assessment techniques, credit laws, and industry standards.
• In-depth understanding of credit risk factors and mitigation strategies.
• Experience in credit limit determination and monitoring customer credit lines.
• Familiarity with credit scoring models, credit monitoring systems, and accounting software.
• Familiarity with collections processes, including credit terms, and payment application.
• Proficiency in financial analysis, including reviewing financial statements and credit reports.
• Knowledge of accounting principles and practices related to accounts receivables
• Experience in the energy or utilities industry is a plus.

• Wellness Discount
• Medical, Dental & Vision Plans
• 401(k) with 4% Company Match and 3% Employer Discretionary Contribution
• Tuition Reimbursement Program
• Transportation Stipend
• ORCA Card
• Remote Fridays
• 2 personal days
• 3 weeks’ vacation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.