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Collection Manager Jobs in Federal Way, WA (NOW HIRING)

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Collection Specialist

Auburn, WA · On-site

$20 - $23/hr

... management - Identify slow paying customers - Notify debtors of outstanding account balances via ... collection reports and processes - Completes a high volume of transaction entries on an ongoing ...

Claire's

Part-Time Manager - Outlet Collection

Auburn, WA · On-site

$18.16 - $19.66/hr

Description Part-Time Manager Opportunity Join the team. Drive Sales. Be the Most You! At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our ...

Cooley LLP

Senior Collections Coordinator

Seattle, WA

$90K - $133K/yr

Work with client in the management of their accounts. Provide billing and payment advice * Analyze and prepare historical collection trend analysis * Monitor payment plans, both under headings of ...

Cooley

Senior Collections Coordinator

Seattle, WA

$90K - $133K/yr

Work with client in the management of their accounts. Provide billing and payment advice * Analyze and prepare historical collection trend analysis * Monitor payment plans, both under headings of ...

TOTE Resources

Credit and Collections Associate

Tacoma, WA · On-site

$62K - $66K/yr

Support the collection of Demurrage, Chassis, and Energy-related charges . * Manage Cash-on-Delivery (COD) collections to ensure payment is received prior to cargo release. * Maintain accountability ...

Stoel

e-Discovery Project Manager

Seattle, WA · Remote

$84K - $184K/yr

Consults and coordinates the collection, management, review, processing, and/or production of ESI, and provides clients with the highest level of daily status, data integrity, and service quality.

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Collection Manager information

See Federal Way, WA salary details

$34.6K

$65.6K

$121.7K

How much do collection manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for collection manager in Federal Way, WA is $65,577.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
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What job categories do people searching Collection Manager jobs in Federal Way, WA look for?

The top searched job categories for Collection Manager jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Collection Manager jobs?

Cities near Federal Way, WA with the most Collection Manager job openings:

Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,577 per year, or $31.5 per hour.

Collection Management Specialist

Pierce County Library

Tacoma, WA • On-site

$25.10 - $34.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Job description


Customer Experience Assistant - 40 Hours
Hiring Range: $25.10 - $29.11 per hour/ year; Pay Grade Range: $25.10 - $34.75 per hour/year
Compensation
Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.
FLSA Status:Non-exempt
Position Status:Regular
Location(s): PCLS Administrative Center
Hours Per Week: 40 per week
Schedule:
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Off
8:30am-5:00pm
8:30am-5:00pm
8:30am-5:00pm
8:30am-5:00pm
8:30am-5:00pm
Off
*Schedule is subject to change.
Union Status:Represented
Candidate Submission Timelines:
TRANSFER Candidates: Internal PCLS transfer eligible candidates will be given first consideration for this position through the Transfer Closure date indicated below. Please review the Transfer Process per the Collective Bargaining Agreement .
EXTERNAL OR NON-Transfer INTERNAL Candidates: To be considered for this position, please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date indicated below.
Submissions after the Closure Date below will not be considered.
  • Transfer Closure Date: Friday, Aug 7, 2026 at 5:00pm

  • External or Non-Transfer Internal Candidates Closure Date: Monday, Aug 21, 2026 at 5:00pm

Veteran Status:Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process. More information about Veteran's Preference, such as the difference in percentage, can be foundhereandhere. If you need more information please contact us at:HR@pcls.us
Position Summary:
Performs a variety of cataloging and acquisitions functions on behalf of the Pierce County Library system; creates and maintains catalog records; creates and maintains purchasing documentation; updates and assists in maintaining catalog records on bibliographic utilities; conducts materials and vendor research; processes vendor invoices; researches purchasing issues; conducts records research; and performs other related duties as assigned.
Supervisory Relationships:
Reports to the Senior Collection Management Librarian; no supervisory responsibility is exercised.
Essential Functions:
Class specifications are intended to provide a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
  • Delivers high-quality, customer-focused services.
  • Downloads carts of titles created by Selectors using vendor websites; reviews data for accuracy and edits errors prior to the ordering of materials.
  • Creates title lists on vendor websites as requested by Selectors; reviews hold requests and determines appropriate quantity of items to order within Selector guidelines.
  • Researches vendors and the availability of materials; selects vendors and coordinates the purchasing of library items; receives vendor acknowledgements.
  • Reviews reports; tracks the status of open orders; reorders and/or backorders materials; cancels orders as necessary.
  • Documents and maintains purchasing records; researches and resolves purchasing issues; communicates with vendors regarding order errors and/or invoicing issues.
  • Reviews invoices for accuracy and processes them for payment prior to submittal to the Finance Department; monitors selection funds.
  • Matches bibliographic records to library items using a bibliographic utility such as OCLC.
  • Downloads and/or uploads bibliographic records including those for originally cataloged foreign language materials to ensure that both the local catalog and the bibliographic utility accurately reflect PCLS holdings.
  • Adds holdings information to the OCLC database to maximize the Library's participation in the Interlibrary Loan Program.
  • Modifies and edits bibliographic records; assigns call numbers, adds title information and subject headings, and reviews language information.
  • Creates original and copy catalog records for review, approval, and addition to the OCLC database by the Cataloging Librarian.
  • Creates, updates, and receives standing orders and serials; inputs and updates title information.
  • Creates prediction patterns for periodicals; resolves issues regarding serial database predictions.
  • Maintains periodical subscriptions for the Library; processes renewals, billing, and invoicing, reports missed issues; communicates with publishers as necessary.
  • Coordinates cataloging and acquisition activities with other CM staff.
  • Performs a variety of maintenance activities to order and catalog records to accurately reflect library holdings and assist in ensuring materials are made available to customers as required.
  • Demonstrates punctuality and regular and consistent attendance.
  • Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
  • Accurately communicates the Library's policies to members of the public in all job-related contacts.
  • Positively reflects Pierce County Library's mission, vision, and values to members of the public and to staff.
  • Performs other duties as assigned or required.

Required Knowledge:
  • Public library operations and services.
  • Cataloging and/or acquisitions principles, practices, and techniques.
  • Library cataloging and acquisition systems, policies, and procedures.
  • Automated online library systems and holdings databases.
  • Computers and Windows-based software.
  • Customer service standards and protocols.

Required Skills:
  • Coordinating and performing a variety of materials acquisition and cataloging duties.
  • Ensuring the timely, accurate, and cost-effective acquisition and cataloging of library materials.
  • Conducting research in relation to materials, vendors, and purchasing issues.
  • Selecting appropriate vendors and coordinating the purchasing of library items.
  • Processing vendor invoicing and maintaining accurate purchasing records.
  • Participating in updating and maintaining the Library's catalog database.
  • Creating, editing, modifying, and researching cataloging records.
  • Assisting in ensuring library materials are made available to customers in a timely manner.

Minimum Qualifications:
  • Associate's Degree in a related field, and
  • Two years public library purchasing and/or cataloging experience; OR
  • Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.

Licenses, Certifications, and Special Requirements:
  • Must pass local police and Washington State Adult/Child Abuse records check prior to hire.
  • The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice is required.

Working Environment and Physical Requirements:
  • Work is performed in a library environment.
  • Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects weighing up to 30 - 35 pounds.
  • Must be able to lift and carry library materials and push/pull loaded carts.

Working Environment and Physical Requirements:
  • Work is performed in a library environment.
  • Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects weighing up to 30 - 35 pounds.
  • Must be able to lift and carry library materials and push/pull loaded carts.

Benefits:
  • Sick Leave
  • Vacation
  • Medical, Dental, and Basic Life Insurance
  • State Retirement System
  • Employee Assistance Program
  • Employees have an opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program
  • Additional life insurance for the employee and family is available through payroll deduction

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