ZipRecruiter

Log In

2

Remote Collections Jobs in Federal Way, WA (NOW HIRING)

Career Renew

Revenue Operations Lead

Seattle, WA · Remote

$90K - $160K/yr

Career Renew is recruiting for one of its clients a Revenue Operations Lead - this is a remote ... Own the entire billing lifecycle end-to-end: invoicing, collections, subscription management ...

AO Globe Life

CSR Entry-Level Remote

Seattle, WA · On-site +1

$100K/yr

We are hiring Remote Entry-Level Managing Agents for a full-time, fully remote role that allows you to make a meaningful impact from the comfort of your own home. With comprehensive training, warm ...

TrestleCM

Community Association Manager

Bellevue, WA · Remote

$70K/yr

This job is 98% remote; however, the candidate must reside within Washington state. Job ... monitor collections activities with attorneys. - Review and approve all invoices for payment to ...

next page

Showing results 1-20

All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Federal Way, WA

Remote Collections information

See Federal Way, WA salary details

$14

$23

$33

How much do remote collections jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote collections in Federal Way, WA is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.83 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are the most commonly searched types of Collections jobs in Federal Way, WA? The most popular types of Collections jobs in Federal Way, WA are:
What are popular job titles related to Remote Collections jobs in Federal Way, WA? For Remote Collections jobs in Federal Way, WA, the most frequently searched job titles are:
What job categories do people searching Remote Collections jobs in Federal Way, WA look for? The top searched job categories for Remote Collections jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Remote Collections jobs? Cities near Federal Way, WA with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Federal Way, WA as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,858 per year, or $24 per hour.

Collections & AR Manager (Remote, Seattle)

Zūm

Seattle, WA • On-site, Remote

$102K - $129K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Zūm rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

4th of 20 rated coach operators

Job description

About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
What You'll Do:
  • Own accounts receivable aging across all active district accounts - produce and distribute a comprehensive weekly AR aging report to the Sr. Manager and VP every Monday without exception
  • Execute a structured, proactive collections outreach program with defined touchpoints at Day 15, Day 30, and Day 45 for all outstanding invoices, maintaining professionalism and relationship continuity throughout
  • Identify and escalate accounts exceeding 60 days past due to the Sr. Manager, providing complete account history, payment correspondence, and a recommended course of action
  • Serve as the initial point of intake for all district billing inquiries and disputes - log, triage, and brief the Sr. Manager within 24 hours of receipt, ensuring no dispute goes unacknowledged
  • Facilitate payment method setup and onboarding for district accounts, including ACH enrollment, check processing coordination, and portal payment configuration
  • Provide investigative support to the Sr. Manager during dispute resolution, supplying payment history, prior dispute patterns, and client relationship context
  • Prepare and maintain complete documentation in support of Legal escalations, including payment history records, written correspondence, and account timelines
  • Identify potentially uncollectable balances and present findings to the Sr. Manager for Revenue Accounting bad debt write-off assessment
  • Produce the monthly AR aging summary for distribution to the CFO and senior leadership
  • Monitor field trip and charter payment status across all active accounts, proactively surfacing unpaid balances approaching service authorization thresholds

What You Bring To Zūm:
Requirements
  • 3+ years of experience in collections, accounts receivable, or billing operations - prior experience working with government entities, public agencies, or school districts is a meaningful differentiator
  • A demonstrated track record of measurably reducing AR aging and improving collections rates through the consistent application of structured outreach processes and escalation frameworks
  • Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities - including clients with complex internal approval and payment authorization processes
  • Excellent written and verbal communication skills - the ability to follow up on past-due balances in a manner that is professional, firm, and relationship-preserving
  • Working proficiency in NetSuite or a comparable enterprise ERP - including AR reporting, invoice history review, open item management, and payment application tracking
  • Exceptional organizational discipline and attention to detail - the ability to manage a large volume of open items simultaneously without allowing anything to age unacknowledged
  • The ability to document a billing dispute thoroughly and accurately, providing the leadership with a complete, well-organized intake package that enables efficient investigation and resolution

Nice to Haves
  • Experience managing receivables for government-funded or regulated clients with complex internal payment authorization processes
  • Familiarity with multi-entity billing structures requiring collections outreach across multiple contacts within a single organization
  • Experience supporting Legal escalation processes including preparation of demand letter documentation and payment history packages
  • Background in both a structured corporate AR environment and a scaling organization where processes were being built simultaneously

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US Seattle is: $102,000 to $129,000
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Zūm employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply