ZipRecruiter

Log In

1

Legal Collections Manager Jobs in Washington (NOW HIRING)

American Pest

Senior Collections Specialist

Columbia, MD · Hybrid

$18.25 - $24.50/hr

As a Senior Collections Specialist, you'll manage a portfolio of accounts, working directly with ... Legal eligibility to work in the U.S. About Us... Founded in 1925, American Pest has protected ...

next page

Showing results 1-20

All JobsLegal Collections JobsLegal Collections Manager JobsLegal Collections Manager Jobs in Washington

Legal Collections Manager information

What does a legal collections manager do?

A Legal Collections Manager oversees the process of recovering overdue payments and delinquent accounts through legal channels. They manage a team of collections specialists, coordinate with legal counsel, and ensure compliance with laws and regulations related to debt collection. Their duties often include developing strategies for effective collections, negotiating settlements, and representing the organization in court proceedings when necessary. They play a key role in minimizing financial losses for their company while ensuring fair and ethical collections practices.

What are the key skills and qualifications needed to thrive as a legal collections manager, and why are they important?

To thrive as a Legal Collections Manager, you need expertise in debt collection laws, case management, and financial analysis, often supported by a degree in business, finance, or law. Familiarity with collections software, CRM systems, and legal research tools is typically required, along with knowledge of relevant certifications such as the Certified Collection Professional (CCP). Strong negotiation, leadership, and conflict-resolution skills help manage teams and communicate effectively with clients and debtors. These competencies ensure effective debt recovery while maintaining compliance with legal standards and fostering productive client relationships.

What are the most common challenges faced by a legal collections manager, and how can they be effectively addressed?

Legal Collections Managers often encounter challenges such as negotiating with difficult debtors, ensuring compliance with evolving regulations, and managing large caseloads efficiently. To address these, strong communication skills and up-to-date knowledge of relevant laws are crucial. Utilizing advanced collections software and fostering collaboration with legal teams can help streamline processes and maintain compliance. Additionally, ongoing training and clear escalation protocols support effective resolution of disputes and improve recovery rates.

What are popular job titles related to Legal Collections Manager jobs in Washington?

For Legal Collections Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Legal Collections Manager jobs in Washington look for?

The top searched job categories for Legal Collections Manager jobs in Washington are:

What cities in Washington are hiring for Legal Collections Manager jobs?

Cities in Washington with the most Legal Collections Manager job openings:

Legal Collections Manager jobs near you

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION

Washington, DC

$75K - $80K/yr

Full-time

Re-posted 15 days ago

Job description

Position Summary
The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.
Primary Duties amp; Responsibilities
People Leadership amp; Performance Management
  • Provide direct supervision, coaching, and performance management for assigned staff.
  • Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
  • Conduct regular check-ins, performance evaluations, and development planning.
  • Support onboarding, cross-training, and coverage planning to ensure continuity of operations.
Loan Servicing Oversight
  • Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
  • Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
  • Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
  • Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.
Collections amp; Recovery Management
  • Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
  • Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
  • Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
  • Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.
Compliance, Risk amp; Audit Readiness
  • Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
  • Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
  • Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
  • Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.
Reporting amp; Portfolio Monitoring
  • Review and analyze servicing, delinquency, collections, and recovery metrics.
  • Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
  • Use data to identify trends, staffing needs, and opportunities for process improvement.
Process Improvement amp; Collaboration
  • Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
  • Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
  • Support implementation of policy, procedure, or system updates impacting servicing and collections operations.
Position Requirements
Required:
  • Bachelor’s degree or equivalent experience preferred.
  • Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
  • Prior experience managing employees or teams.
  • Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
  • Demonstrated understanding of FDCPA and other applicable regulatory requirements.
  • Ability to analyze operational data, manage risk, and support process improvements.
  • Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.
Preferred:
  • Credit union or banking experience.
  • Experience overseeing both loan servicing and collections functions.
  • Exposure to post charge-off recovery, legal collections, or vendor management.
Interpersonal Skills
  • Strong leadership and coaching skills.
  • Ability to communicate clearly and professionally, including during difficult conversations.
  • High level of discretion, judgment, and accountability when handling sensitive information.
  • Ability to work collaboratively across departments.
Work Environment
This position is in person based on operational need. This role may transition into hybrid upon operational flexibility.
This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Apply