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Collections Manager Jobs in Kansas (NOW HIRING)

WellSky

Collections Specialist

Overland Park, KS · On-site

$2.5K/yr

The Collections Specialist is responsible for managing the timely payment on overdue accounts from ... Manage Delinquent Accounts: Monitor and oversee a portfolio of accounts at various stages of ...

Ideatek Telcom LLC

AR & Collections Specialist

Wichita, KS · On-site

$18.25 - $23/hr

IdeaTek is looking for an Accounts Receivable & Collections Specialist to support both accounts ... Help manage collection activity for past-due accounts through outbound calls, customer ...

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Collections Manager information

See Kansas salary details

$27.6K

$52.4K

$97.2K

How much do collections manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for collections manager in Kansas is $52,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $58,400.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Kansas?

The most popular types of Collections jobs in Kansas are:

What are popular job titles related to Collections Manager jobs in Kansas?

For Collections Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Kansas look for?

The top searched job categories for Collections Manager jobs in Kansas are:

What cities in Kansas are hiring for Collections Manager jobs?

Cities in Kansas with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $52,371 per year, or $25.2 per hour.

Mortgage Collections Specialist - TruHome Solutions

Overland Park, KS

CommunityAmerica Credit Union
501 - 1,000 employees
Learn more about CommunityAmerica Credit Unionexternal

$18 - $24.25/hr

Full-time

Posted 5 days ago

CommunityAmerica Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

GENERAL FUNCTIONS:

Our Collections Specialists utilize their member service, communication, and negotiation skills to collaborate closely with members facing financial difficulties or payment resolution issues. They are responsible for accounts 1 to 90 days past due and are accountable for the documentation and follow up of: delinquent real estate loans and potentially delinquent real estate loans. Whether it is accepting payments over the phone, setting up payment plans or helping resolve a payment dispute our Specialists manage sensitive customer information daily with the highest degree of empathy and integrity while ensuring our adherence to agency guidelines and client expectations.  We expect team members to demonstrate an elevated level of dedication and work ethic.


PRINCIPAL ACCOUNTABILITIES:

  • Contact, control and follow up of delinquent accounts by phone and email correspondence in a fast-paced goal-oriented collections department.
  • Receive calls from past due members to answer payment question or make payment arrangements.
  • Analyze and determine reasons for either actual or potential delinquency and assist members in developing a plan to pay accounts current.
  • Provide counseling and budgeting suggestions in assisting members with repayment of obligations.
  • Record and document discussions with and/or promises from members on Automated Collection System.
  • Initiate welcome calls for members that have been service transferred to TruHome and advise of payment options and answer any member questions.
  • Initiate outbound calls and send email messages to members regarding uncashed disbursement checks that are over 90 days in age.
  • Initiate outbound calls to members regarding escrow payment changes and offer payment assistance as needed.
  • Initiate outbound calls to members on delinquent taxes.
  • Provide member service regarding payment discrepancies, collection issues, account adjustments and payment processing.
  • Responsible for monitoring and maintaining assigned accounts and reducing delinquency for assigned accounts.
  • Ordering property inspections (door knocks) when unable to contact the member for 30 days or longer.
  • Responsible for 45 Day Solicitation letters, and any other relevant letters to properly collect accounts.
  • Notify co-applicants, cosigners, or guarantors of delinquent accounts and obtain payment arrangements.
  • Ensure all federal and state guidelines, including FDCPA, are followed while meeting monthly Quality Monitoring requirements and other measures of productivity success.
  • Promotes honest and open communication.
  • Work with other credit union departments to ensure the workflow or process is providing the best service to the members.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of Mortgage Servicing and Collections is preferred.
  • Strong people skills.
  • Ability to assist other team members in solving problems.
  • Ability to work independently and with strict deadlines.
  • Ability to communicate effectively (oral and written).
  • Ability to listen and resolve conflict and miscommunications with empathy.

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

  • High School Diploma is required.
  • Bachelor’s Degree preferred.
  • 1 year Customer Service experience or Consumer Collections experience preferably in Mortgage Consumer Lending or tele-sales.
  • Must be able to effectively utilize Microsoft Office suite.

WORKING CONDITIONS:

This position is expected to work in general office environment with no travel. Overtime may be requested.

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