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Collection Jobs in Raleigh, NC (NOW HIRING)

CROSSMARK1

Retail Data Collection Associate - PT

Durham, NC · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Durham, NC · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Durham, NC · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Durham, NC · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Durham, NC

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Durham, NC · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Durham, NC · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

First Citizens Bank

Supervisor Resolution

Raleigh, NC · On-site

Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and ...

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Collection information

See Raleigh, NC salary details

$9

$19

$29

How much do collection jobs pay per hour?

As of May 29, 2026, the average hourly pay for collection in Raleigh, NC is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $22.45 per hour, depending on experience, location, and employer.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

More about Collection jobs
What are the most commonly searched types of Collection jobs in Raleigh, NC? The most popular types of Collection jobs in Raleigh, NC are:
What are popular job titles related to Collection jobs in Raleigh, NC? For Collection jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Raleigh, NC look for? The top searched job categories for Collection jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collection jobs? Cities near Raleigh, NC with the most Collection job openings:
Collection jobs near you

Credit & Collections Specialist

Hills Machinery - RJV Equipment

Raleigh, NC • On-site

$21.25 - $28.25/hr

Full-time

Posted 28 days ago

Job description

Description
Full job description
Description:
Our Collections Specialists are key to the overall success of Hills Machinery. This role will work closely with external and internal customers to meet department and overall business goals. The Collections Specialist will take ownership of their assigned portfolio and drive process improvements to lower and maintain receivables at an acceptable level.
Responsibilities
  • Take ownership of assigned portfolio to reduce outstanding receivables
  • Communicates with customers for payment via phone, email, etc
  • Provide service support to internal customers including sales, rental, parts, service
  • Review credit for new customers and assign appropriate credit limits, as needed
  • Monitor credit on an ongoing basis to assure continued credit worthiness
  • Develop relationships with assigned accounts to ensure timely collection of receivables
  • Provide research and dispute resolution and resolve customer complaints
  • Ensure compliance with applicable policies and procedures
  • Complete special assignments as requested by external and internal customers requiring judgment in resolving issues or in making recommendations
  • Process credit cards and handle pre-authorizations for customers
  • Set up new customers and update existing customer files as needed
  • Other Credit and Collection duties as assigned by manager
Requirements:
  • Collections experience required
  • High School diploma required
  • Must have strong interpersonal and communication skills
  • Goal oriented, self-motivated, ability to work in a fast-paced environment
  • Ability to achieve goals and drive initiatives with minimal supervision
  • Ability to learn multiple computer systems and multi-task
  • Intermediate Microsoft Excel and Word skills
  • Position will have some clean-up work and back-log, so this person must have patience and be a team player
  • Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company

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