ZipRecruiter

Log In

1

Collection Jobs in Iowa (NOW HIRING)

WOLFE EYE CLINIC MASTER

Collection Specialist

Marshalltown, IA · On-site

$17.25 - $23.25/hr

Collection Specialist In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

Wolfe Eye Clinic

Collection Specialist

Marshalltown, IA

$17.25 - $23.25/hr

Collection Specialist In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

ORA Orthopedics

Patient Collection Specialist

Bettendorf, IA · On-site

$16.25 - $20.75/hr

Patient Collection Specialist Employment Type: Full Time Work Hours: Monday through Friday, 8:00am - 5:00pm City: Bettendorf State: Iowa We care about our employees! We value and respect the talented ...

ORA Orthopedics

Patient Collection Specialist

Bettendorf, IA

$16.25 - $20.75/hr

Patient Collection Specialist Employment Type: Full Time Work Hours: Monday through Friday, 8:00am - 5:00pm City: Bettendorf State: Iowa We care about our employees! We value and respect the talented ...

ORA Orthopedics

Patient Collection Specialist

Bettendorf, IA · On-site

$16.25 - $20.75/hr

Patient Collection Specialist Employment Type: Full Time Work Hours: Monday through Friday, 8:00am - 5:00pm City: Bettendorf State: Iowa We care about our employees! We value and respect the talented ...

next page

Showing results 1-20

All JobsCollection JobsCollection Jobs in Iowa

Collection information

See Iowa salary details

$9

$18

$28

How much do collection jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for collection in Iowa is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Iowa? The most popular types of Collection jobs in Iowa are:
What are popular job titles related to Collection jobs in Iowa? For Collection jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Iowa look for? The top searched job categories for Collection jobs in Iowa are:
What cities in Iowa are hiring for Collection jobs? Cities in Iowa with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Iowa as of May 2026, with employment types broken down into 75% Full Time, 10% Part Time, 5% Temporary, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,141 per year, or $18.8 per hour.

Collection Specialist

WOLFE EYE CLINIC MASTER

Marshalltown, IA • On-site

$17.25 - $23.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 16 days ago

Job description

Collection Specialist
In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.
We have an immediate opening for a full-time Collection Specialist in our Billing & Insurance Department. This position is based out of our Marshalltown Clinic.
Responsibilities:
  • Review aging accounts thoroughly before transferring them to external collections to ensure accuracy.
  • Trace and verify all previous payments, insurance adjustments, and copays to prevent incorrect collection balances.
  • Answer inbound patient calls regarding statements, itemized bills, and deductibles with a high level of customer service.
  • Clearly explain medical charges, insurance denials, and patient financial responsibilities to resolve disputes amicably.
  • Guide patients through their billing questions and set up internal payment options when necessary.
  • Regularly review the online patient portal system to locate, track, and verify recent electronic payments.

Candidates must have attention to detail, excellent patient service skills, and high regard for confidentiality. Experience is preferred but willing to train the right candidate.
If you are interested in being part of a quality-driven organization while receiving a competitive wage and benefits (health, dental, 401k, paid-time off, etc.) please apply.
EOE

Apply