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Collection Jobs in Iowa (NOW HIRING)

CROSSMARK1

Retail Data Collection Associate - PT

Dyersville, IA · On-site

$14.75 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Dyersville, IA · On-site

$14.75 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

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All JobsCollection JobsCollection Jobs in Iowa

Collection information

See Iowa salary details

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$18

$28

How much do collection jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for collection in Iowa is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Iowa?

The most popular types of Collection jobs in Iowa are:

What are popular job titles related to Collection jobs in Iowa?

For Collection jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Iowa look for?

The top searched job categories for Collection jobs in Iowa are:

What cities in Iowa are hiring for Collection jobs?

Cities in Iowa with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,141 per year, or $18.8 per hour.

Credit and Collection Analyst II

Three Point Solutions

Johnston, IA

Contractor

Posted 7 days ago

Job description

Title: Credit and Collection Analyst

Client: Heavy Machine Manufacturing Company

Duration: 12 Months, Possible Extension and Conversion

Location: Johnston, IA 50131

Shift: 1st Shift, Schedule between 6:55 AM and 6:05 PM

Job Duties:

  • Perform credit and collection activities for customer accounts
  • Handle telephone collections, account authorization and account management
  • Review payment history and account status
  • Evaluate customer financial information
  • Negotiate payment plans with customers
  • Resolve misapplied cash issues
  • Support delinquent customers and identify account issues
  • Maintain low delinquency levels
  • Refer complex or problem accounts to supervisors
  • Build and maintain customer and dealer relationships
  • Follow company policies and federal and state regulations

Important: Extensive collections experience is not preferred. The company is looking for candidates who are willing to learn their unique collection process.

Ideal Candidate:

  • Recent college graduates or high school graduates are encouraged to apply
  • Strong communication and interpersonal skills
  • Customer service mindset
  • Willingness to learn and adapt
  • Strong problem-solving skills
  • Ability to negotiate and communicate effectively

Requirements:

  • 1+ year customer service experience
  • Strong computer skills and ability to learn new systems
  • Familiarity with software and mainframe applications
  • Ability to remain seated for extended periods for telephone work
  • Ability to quickly switch between tasks

Education:

  • High School Diploma required
  • Bachelor's degree in Business or related field preferred

#ZR

Company Description

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.