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Remote Collections Jobs in Iowa (NOW HIRING)

First American

Collections Specialist (remote)

Nevada, IA · Remote

$20.34 - $27.12/hr

What We Do The Collections Specialist is responsible for performing a variety of collection ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist (remote)

Nevada, IA · Remote

$20.34 - $27.12/hr

What We Do The Collections Specialist is responsible for performing a variety of collection ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist (remote)

Nevada, IA · Remote

$20.34 - $27.12/hr

Provides customer service regarding collections issues, processes customer refunds, processes and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Nevada, IA · On-site +1

$20.34 - $27.12/hr

Knowledge of collections procedures and best practices. * Strong knowledge of state and federal ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist (rempte)

Nevada, IA · On-site +1

$20.34 - $27.12/hr

What We Do The Collections Specialist is responsible for performing a variety of collection ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

Huntington

Asset Finance Collections Rep III

Waterloo, IA · On-site +1

$16.75 - $21.75/hr

Asset Finance Collections Rep III maximizes Equipment Finance's return on problem accounts and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Asset Finance Collections Rep II

Waterloo, IA · On-site +1

$16.75 - $21.75/hr

The Asset Finance Collections Representative II is responsible for the overall effective management ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Experienced Remote VP BPO Sales

Iowa, IA · Remote

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Remote Accountant

Iowa, IA · Remote

$45K - $60K/yr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

MCI Careers

Experienced Remote VP BPO Sales

Iowa, IA · Remote

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ... We are seeking a dynamic and Experienced Remote Vice President of BPO Sales to lead our global ...

MCI Careers

Remote Accountant

Iowa, IA · Remote

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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Remote Collections information

See Iowa salary details

$12

$20

$28

How much do remote collections jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote collections in Iowa is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Iowa? The most popular types of Collections jobs in Iowa are:
What are popular job titles related to Remote Collections jobs in Iowa? For Remote Collections jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Collections jobs in Iowa look for? The top searched job categories for Remote Collections jobs in Iowa are:
What cities in Iowa are hiring for Remote Collections jobs? Cities in Iowa with the most Remote Collections job openings:
Remote Collections jobs near you
Collections Specialist (remote)

Collections Specialist (remote)

First American

Nevada, IA • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements.
This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast paced environment.

WHAT YOU'LL DO

  • Perform inbound and outbound collection calls across all stages of delinquency.
  • Research, identify, and resolve issues contributing to customer delinquency.
  • Maintain accurate and detailed records of all customer interactions and account activities.
  • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
  • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
  • Analyze borrower financials to determine appropriate payment arrangements or retention options.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

  • High School diploma or equivalent.
  • Typically requires 1-3 years of mortgage service experience and highvolume collections experience.
  • Goaloriented with the ability to thrive in a fastpaced environment.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities with strong attention to detail.
  • Call center experience preferred.

Knowledge, Skills, and Abilities (KSAs)

  • Knowledge of collections procedures and best practices.
  • Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
  • Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
  • Strong negotiation, active listening, and communication skills.
  • Ability to analyze and interpret moderate to highcomplexity issues and make sound decisions.
  • Strong problemsolving, timemanagement, and organizational skills.
  • Ability to thrive in a fastpaced, collaborative environment.
  • Strong attention to detail with the ability to meet goals and deadlines.
  • Ability to interact and communicate effectively with individuals at all levels of the organization.

Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.

Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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